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Customer Service Data Entry

Los Angeles, CA
January 29, 2024

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Arnethra L. Davis


Administering Injections, OSHA Standard, HIPPA, Medical Asepsis, CPR Certification, Manual Charting, Typing 35 wpm, Phlebotomy, Medical Insurance, OSHA Standards, MA Administrative duties, Vital Signs, Medical Coding (ICD-9 AND ICD-10), EKG / ECG (12 leads), Charting on SIMS program, Audio meter, Snellen Chart, Medical Records, HR Assistant, Customer service, Notary Public, Payroll assistant, Inventory control, DME Coordinator, Front desk, Data Entry Analyst, Medical Secretary, Administrative Assistant, billing, and etc.


High School Diploma

EIE Academy, California

Work Experience

LACDA - Alhambra, CA (Temp agency)

Data Entry Analyst. 12/22 – 04/23

Motivated professional with impressive drive dedication with demonstrated excellence in serving the needs of consumers. Exceptional readily transferable skills for success in customer service, administrative, education, receptionist, data entry, inventory control specialist, teamwork facilitation, hospitality. Known as a proactive, motivated team member who thrives in challenges fast-paced environments. Able to provide consistent high-quality customer service, demonstrate flexibility in satisfying customer demands. Facilitates a spirit of a warm and positive environment, selecting friendly talented co-workers, leading the resources to achieve a profitable operation and environment ensuring excellent customer service.

Demonstrates a high level of confidence, integrity, and a can-do attitude

Innovative, hard-working interpersonal skills, ability to handle multiple projects.

Excellent written and oral communications skills-clear, concise, creative and persuasive.

Flexible and proactive with the ability to react quickly when the need arises.

Highly motivated person, who knows success, comes from being prepared, and perseverance

Torrance Memorial Hospital (Cancer Unit) 08/2021 – 03/2022

Medical Secretary (Resigned)

Answering phone lines 100-150 calls/day, scheduling/confirming patient appointments, returning patients/vendor/staff messages, requesting records and authorizations, retrieving packages, coordinating staff meetings, retrieving and sorting mail, filing, ordering supplies, scanning all documents into EHR, bill preparation, typing correspondence, faxing, coping, updating patient accounts, communicate with insures, facilitate referrals or prescription request, maintaining Physician’s calendar, retrieving labs, and receiving Hematology/Oncology reports, Physician’s Hospital billing documents, etc.

(Covid Lay-off due to pregnancy bedrest)

Kindred Hospital of Los Angeles 10/2019 – 4/2020

Admission Assistant/Accounting

Dialysis chg., Room chg. Corrections, Admitting / DC patients into system, IP/OR chg.,

Answer phone (6 lines)100 calls both inbound/outbound, PIP Reports, Faxing, copying, distribute in-coming/ out-going mail.

Updating patient chart information, Printing out clinicals for Nurse Supervisor,

Prepare Deposits from Cafeteria funds daily, Microbiology chg.

Front desk/Reception, maintaining visitor log-in, cleaning lobby, assisting patients/ family with admission paperwork, maintaining files, health codes update, and maintain Accounting Coordinator’s schedule.

Specialty Surgical Center of Wilshire Beverly Hills, CA 07/2019 – 09/2019

Medical Records Clerk (Temp- Agency) completed assignment.

Faxing out Physician’s dictations to their office, Subpoena request (ROI), Backup, Receptionist, Fax/email/mail out Op Reports, scanning chats daily, create charts.

Purging of charts, maintain medical records storage room, Auditing charts, Receiving calls for (ROR), collecting Patient Fees, Maintaining Electronical records, and converting charts from paper to electronic chart (dating back to 2011).

Molina Healthcare Inc. Long Beach, CA 11/2018- 4/2019

Administrative Assistant/ Project Coordinator (Temp- Agency) completed assignment.

Work directly with provider offices to request medical records to validate HEDIS measures, coordinate the exchange of records via fax or mail, accurately document all contact within the pursuit tool, maintain required production and quality standards.

Follow-up as necessary to ensure timely receipt of records from offices assigned, maintain accurate and detailed tracking.

Process incoming medical records according to HEDIS standards ensuring prompt upload of medical records to the abstraction team, ensure timely escalation of issues, investigate pursuits and where records are not available.

Legend Home Health Care Torrance, CA 3/2018-9/2018

DME Coordinator/Front Office/Accounts Receivable (Lay-off)

Process orders to be shipped or scheduled for pick-up, enter notes in appropriate areas of insurance, general, and authorizations in the computer, inform patients of their financial responsibilities: copay, share cost, deductible etc. Enter data each order (new or otherwise) in the system accurately in a timely manner.

Understand and adheres all of Life Medical Home Care Services company policies.

Answering 100 to 150 incoming phone calls, faxes, take customer orders for durable medical respiratory equipment, repairs, supplies, and other miscellaneous items.

Maintain open communication with the patients/clients and referral sources.

Respond to patients/clients’ questions and problems, Account Receiving, Follow-ups, prepare intake, gather all necessary information about referral, physician, diagnosis, discharge time, place item(s) requested.

Service walks in clients/customers as needed, Verify all necessary documentation, prior to delivery CMN, RX, Auth, etc.

Verify patient demographics prior equipment usage with patients, Verify payer (matrix), obtains authorization, expiration dates.

Respond to patients/clients’ questions and problems. Working with doctor offices and collecting the necessary documentation (Medical records, doctor notes, etc.) for insurance billing, remain knowledgeable on products, insurance coverage issues in order to inform patients of copay and other benefit information.

Creating charts and DC charts, distribute all medical supplies to RN’s, LVN’s, and SN’s, keeping log of all supplies being shipped in or taken out of the office, maintaining open communication with nurse staff to ensure that they’re arriving to appointments on time, and help with other general tasks within the organization/department.

Peer link Los Angeles, CA 5/2017 – 8/2017

Data Entry Workers/Compensation Clerk (Intern)

Completes quality investigation by gathering all patient information, document all correspondences, reports, discussions, and decisions.

Fulfill state license agreements/requirements (if applicable) apply knowledge of state laws and regulations pertaining to the insurance industry.

Review, process conclude lower severity claims as trained and directed, Approved or Denied claims.

Z Galleries Gardena, CA 2014 – 2015

Customer Service /Inventory Control Specialist (Needed a Full-time employee)

Resolve customer related inquiries/issues which may entail data entry inputting directive for action into the proprietary customer service system, Assist with complex customer inquiries and problems.

Fulfilling tasks pertaining to products, shipments, delivers, payments and services, DSI acknowledgments, damages (district 100-500), EPOAR, NIL'S, CCFIN, label input, extremely detail oriented, thinks outside of the box and utilizing resources.

Process emails, voicemails, vendors, Customers with the highest level of professionalism.

Communicate updates and follow up as required, Support business partners within the department and stores.

Best, Best & Krieger Law Firm Inc. Riverside, CA 2006 - 2007

Litigation Records Clerk (Lay-off)

Dreading files, filing records, making folders, assisting other departments.

Assisting the receptionist on breaks and lunch hours answering phone (five lines).

Sorting mail by departments, and Data entry alphabetical & numeric order, etc.

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