ELEONORA CRISTINA BRANDAO BAPTISTA

*** ***** ******, ******, ** 07032 · 973-***-****

ad27ob@r.postjobfree.com

Experienced Quality Assurance Analyst (12+ years) who exhibits a professional demeanor and strong analytical and statistical skills. Actively seeking a career opportunity where I can optimize my exceptional interpersonal and communication skills to contribute to increased customer satisfaction, while capturing, analyzing, and reporting critical process metrics and key performance data. I thrive in challenging and fast-paced environment and am passionate about building lasting relationships with customers.

EXPERIENCE

2008 – 2020

QUALITY ASSURANCE, bunge north america

Responsible for ensuring that products & services meet the established standards set by company.

Maintained strong overall quality control of products adhering to reliability, performance, and customer expectations.

Planned, executed, & oversaw inspection & testing of incoming/outgoing products.

Provided training & support to quality assurance team on systems, policies, procedures & core processes

Monitored risk-management procedures & maintained & analyzed problem logs.

Analyzed & investigated product complaints or reported quality issues.

Created COA’s for customers with respective test results.

Inspected warehouse, raw material, production lines and production batches.

Assisted in operations & local quality function in tracking, documenting, & reporting quality levels.

SPECIALIZED IN ALL QUALITY TESTING & CALLIBRATION LISTED BELOW:

Basic HACCP Accredited.

MDP (Mettler Dropping Point)

PV (Peroxide Value) Titration.

Lecithin.

OSI (Oxidation Stability Index).

Fat Content Test.

IV by FFTNRI & RI.

Microbiology Test.

FFA (Free Fatty Acid) Titration.

TBHQ.

Moisture.

Filter Test.

GC.

SFC (Solid Fat Content)

Salt Content Test

Color Test – Lovibond Machine

2006 – 2008

CUSTOMER SERVICE SPECIALIST, MID-ATLANTIC VEGETABLE SHORT OILS

Responsible for administrative duties.

Obtained & evaluated relevant information to handle product & service inquiries.

Responded promptly to client inquiries.

Greeted/Attended Clients in person, electronically, & over the phone.

Provide price & delivery information.

Handled and resolved client complaints.

2001 – 2006

CUSTOMER SERVICE REPRESENTATIVE & RECEPTIONIST, ANGEDOMI

Attracted potential customers by answering product and service questions and suggesting information.

Opened customer accounts.

Maintained customer records by updating account information.

Maintained financial accounts up to date.

Prepared product or service reports.

Managed incoming calls and emails.

Maintain inventory.

Contributed to team effort by accomplishing related results as needed.

Generated sale leads.

EDUCATION

1987-1990 – CEARÁ, BRAZIL

HIGH SCHOOL, COLÉGIO ARI DE SÁ CAVALCANTE

1997-2000 – PETRÓPOLIS, BRAZIL

LAW, CATHOLIC UNIVERSITY OF PETRÓPOLIS

2000-2001 – RIO DE JANEIRO, BRAZIL

QUALITY ANALYSIS, FEDERAL INSTITUTION OF EDUCATION, SCIENCES & TECHNOLOGY

ADDITIONAL SKILLS:

Trilingual: English, Portuguese & Spanish

Strong Work Ethic

Time Management

Detail Oriented

Adaptability

Customer Service Orientation

Highly Flexible

Ability to Work Under Pressure

Loyal & Discrete

Communication & Listening Skills

Multitask

Conflict Resolution & Critical Thinking

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