Antionette Williams

Cedar Hill, TX

ad27o2@r.postjobfree.com

+1-945-***-****

Authorized to work in the US for any employer

Work Experience

Customer Care Associate - Mortgage

BSI Financial Services - Irving, TX

March 2023 to Present

Customer Care Associate handles customer's telephone inquiries/complaints by performing the following duties.

Researches customer complaints and concerns while correcting or adjusting accounts, as needed. Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, anything escrow related etc.

Handle escalation calls that may resort in complaints. Light default and bankruptcy assistance.

Handle a minimum of 40 calls per day Data entry Multi system Senior Administrative Assistant (On-Call)

Olli and Cal Transportation LLC - Corsicana, TX

April 2022 to March 2023

Support senior owner, managers, dispatchers, and executives with daily clerical tasks. Plan meetings, answer phone calls, provide information to callers or connect callers to appropriate people. Schedule appointments and update calendar for future marketing needs, funding, or hiring. Make travel arrangements and reservations for the owner, and senior managers. Compose and type regular correspondence, like invitations and informative material, developed and maintain a filing system, along with statistical and budget reports, handling taxes and accounting. Created spreadsheets and presentations to be presented at company meetings, and new hiring process. Post Closing Specialist

HomeLight - Addison, TX

December 2021 to April 2022

Communicating with clients to ensure that they are satisfied with services provided and that they have no further questions or concerns. Reviewing contracts, appraisal reports, and appraisals in order to ensure compliance with federal regulations. Communicating with agents to coordinate closing/settlement dates, times, and locations while updating client databases information about new loan status and contact information, reviewing loan applications and determining if they meet the lending standards/ requirements, also coordinating with title companies to ensure that all documents are in order for the closing Preparing settlement statements and closing statements based on the terms of the agreement between buyer and seller

Recording information such as loan terms, interest rates, and down payment amounts. Preparing settlements for land purchases, foreclosures, and bankruptcy cases. Junior Escrow Transaction Coordinator/Trainer

First American Title - Irving, TX

June 2020 to July 2021

Oversees and assist with buyer and seller transactions from contract to the closing, while coordinating the mortgage loan and appraisal process, along with managing the title/escrow. Schedule inspections, assist with repair negotiation and ensure that repairs are completed as requested. Update clients and stay in constant communication, as well as with the agents, title officer, and lender. Submit documentation to the office broker to ensure the file is compliant. Coordinate with the buyer/seller to ensure that moving and possession schedules are going as planned, and Scheduling, attending, and coordinating closing Put client info into the database system making sure that all personal information is correct and up to date. Schedule follow-ups at regular intervals (30-day, 90-day, and 120-day) and help the buyer with any questions they may have. Applying all updated information into an excel sheet to provide to lender with updates on status of file progression throughout the day. Credit Processor

Corelogic, Randstad - Irving, TX

March 2020 to June 2020

Collecting and organizing information that will later be stored in the company database for updated credit history for pending approval of mortgage loans.

Updating information on various types of accounts such as mortgage's, credit cards, auto, student loans etc.

Making the calls to current creditors to verify that account is current and in good standing. Updating the customer's credit trade line(s) on their credit report in order to move forward with loan processing with requesting company.

Process 30 or more files with 10 calls a day.

Data Entry.

Credit reporting/account updating.

Mortgage Customer Service Representative II

US Bank National Association - Irving, TX

August 2018 to December 2019

Customer Service Representative engaged in handling customer's telephone inquiries/complaints by performing the following duties.

Researches customer complaints and concerns while correcting or adjusting records, as needed. Assists in maintaining customer insurance information for Property, Liability, Flood, PMI, etc. Handle escalation calls that may resort in complaints. Light default and bankruptcy assistance.

Handle 35-110 calls per day Data entry Multi system use at one time Training and development Administrative assistant Duties Organize and facilitate team huddles emailing organization updates acting team captain Daily Kronos usage

Scheduler

Horizons - Irving, TX

March 2018 to June 2018

Organizing and scheduling workers to ensure that the organization is fully staffed on each work shift, worked in office setting, but may be required to attend one on one training with area manager on new and upcoming duties for the facility, which may include a variety of environments. Advised regarding delays and special circumstances. Actively pursued personal learning and development opportunities. Strategically scheduled team members to maintain optimal staffing levels at all times. Preserved a perfect attendance record for the of employment months. Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.

Successfully generating an 11% growth in attendance. Routinely answered employee questions regarding scheduling. Resolved a minimum of employee complaints in a professional manner while prioritizing employee satisfaction.

Answered employee telephone calls promptly and in an appropriate manner. Developed reputation as an efficient scheduler with high levels of accuracy. Communicated clear expectations and goals to each employee. Documented all employee inquiries and comments thoroughly and quickly. Entered data promptly and efficiently with a high accuracy rate. Client Resolution Caseworker

Red Cross - Dallas, TX

September 2017 to November 2017

Conducting client interviews, assessing client needs, determining and providing appropriate assistance to clients.

Reviewing, processing, and qualifying clients for financial assistance after Hurricane Harvey. Providing excellent customer service, thru email and phone. Data Entry.

Payroll Associate Leave of Absence

Southwest Airlines, Aerotek - Dallas, TX

June 2016 to November 2016

Inputting data from time sheets, production records, and individual time cards into a computerized payroll system.

Handling basic administrative payroll duties, including data entry, filing, and faxing. Ensuring all levels of service agreements were maintained and exceeded to ensure a consistently high level of service to internal clients.

Handle timesheets for 300+ employees.

Timecard corrections.

QA/pilot team/Help-desk Associate

Microsoft, Brillio - Irving, TX

April 2013 to May 2016

Preparing reports on service issues from Fortune 500 Companies, resolving escalated concerns in a timely manner.

Reviewing 100-450 cases daily, routing to appropriate tiers. Monitoring cases to ensure proper implementation of resolutions are being provided. Assisting in training needs, preparing training materials for consistency of all cases. Pre-scheduling, store hours, and stock.

Performed initial client assessment and analysis to begin research process. Developed new process for employee evaluation which resulted in marked performance improvements. Researched and updated all required materials needed for firm and partners. Assisted various business groups with document organization and dissemination during acquisitions. Data Application Processor

Microsoft, Brillio - Richardson, TX

October 2013 to December 2013

Assisting patients in updating coverage for Medicare benefits, pharmacy needs, and other benefit needs. Providing Medicare provider information.

Updating Medicare account information.

Data Entry

Assisting with Medicare complaints.

Personal Loans Collector III

Citi Group Inc - Irving, TX

April 2012 to January 2013

Collected payments on delinquent accounts

Obtained documents, clearances, certificates and approvals from local, state and federal agencies. Performed initial client assessment and analysis to begin research process. Analyzed departmental documents for appropriate distribution and filing. Researched and updated all required materials needed for firm and partners. Utilize computer systems to handle skip tracing following federal and state laws pertaining to debt collection.

Offered deferment to bring account current.

Dispatcher

Telvista - Dallas, TX

March 2010 to January 2012

Assisting in routing out technicians to service restaurant equipment, keeping logs of transactions, service requests, and service complaints.

Maintained updated records of orders in physical and electronic database. Kept track of all personnel in the field and all completed deliveries or delays. Responded to customer requests with information about product availability, shipping information and status updates.

Tracked time spent on assignments each day for productivity reporting. Established long-term customer relationships through prompt and courteous service. Receptionist

Jazzy Jai's Salon - Irving, TX

June 2009 to February 2010

General office duties, inventory/stocking, sorting incoming/outgoing mail. Schedule prepping, using excel and spreadsheet to prepare memos, reports, and salon contracts. Interacted with vendors, contractors, and professional services personnel to receive orders, direct activities and communicate management instruction. Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.

Made travel arrangements for management and executive staff. Corresponded with clients through email, telephone or postal mail. Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance. Sorted, received, and distributed mail correspondence between departments and personnel, including parcel packaging, preparation, and efficient shipping. Answered telephone inquiries from clients, vendors and the public. Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.

Provided clerical support to company employees, including copying, faxing and file Management. Prepared packages for shipment, pickup or courier delivery to customers. Sales Associate

Dollar Tree - Grand Prairie, TX

August 2007 to June 2008

Cash handling, stocking, greeting customers.

Provided repeat customers with exceptional care and attention. Updated computer inventory listings.

Trained and served as a peer coach for new sales associates. Answered questions regarding the store and its merchandise. Demonstrated use and care of merchandise.

Accepted and processed returns.

Stocked shelves and supplies and organized displays. Verified that all customers received receipts for purchases. Prepared merchandise for sales floor.

Helped customers with questions, problems and complaints in person and via telephone. Organized racks and shelves to maintain the visual appeal of the store. Reported incidents to management.

Followed latest market trends.

Worked collaboratively in team environment.

Kept work areas clean and neat at all times.

Prioritized and accomplished wide range of tasks each shift. Admissions Rep/Recruiter

Love Counts Childcare - Raytown, MO

April 2004 to July 2007

Schedule interviews, pursuing qualified potential candidates for admission. Coordinate while participating in open houses, presentations, orientation, programs, and such. Handling paperwork, maintaining service request of maintenance for equipment. Implemented marketing strategies.

Responding to incoming emails regarding fees and dues annually. Coordinated company events.

Physician's Assistant/Convention Coordinator

KU Medical Center - Kansas City, KS

July 2005 to January 2006

Coordinating physician conferences, arrangements for group meetings. Assisting in travel arrangements, general office duties. Supported Chief Operating Officer with daily operational functions. Performed initial client assessment and analysis to begin research process. Researched and updated all required materials needed for firm and partners. Analyzed departmental documents for appropriate distribution and filing. Training Materials, Travel Arrangements.

Education

High School Diploma

Continental Academy High School - Overland Park, KS April 2004

Skills

• Office Management

• Accounts Payable

• Filing

• Research

• Fair Housing regulations

• Data entry

• Microsoft Office

• Event planning

• Google Suite

• Communication skills

• Account Management

• Escrow

• Interviewing

• QuickBooks

• Windows

• Organizational skills

• Financial Report Writing

• Payroll

• Warehouse experience

• Customer Service/ Customer Care/ Customer Support

• Microsoft Word

• Operating systems

• Auditing

• Conflict Management

• Recruiting

• Microsoft Excel

• Front desk

• Employee evaluation

• Loan processing

• Stocking

• Customer service

• Salesforce

• Packaging

• Cash handling

• Microsoft Outlook

• Accounts Receivable

• Maintenance

• Tax Experience

• Childcare

• Presentation skills

• Computer networking

• Kronos

• Quality assurance

• Human Resources

• Clerical experience

• Medicare

• Credit analysis

• Personal Assistant Experience

• Employee orientation

• Administrative experience

• Merchandising

• Management

• SAP

• Negotiation

• Accounting

• Databases

• Escrow (2 years)

Certifications and Licenses

Certified Notary Public

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