Customer Service Representative

LaShauna T. LeGrand

*** ************ *****

Jonesboro Ga,30238

**********@*****.***

Cell Phone 678-***-****

Summary:

Leadership, Management & Team Building, Merchandising, Successful Sales, Customer Service Professional that consistently achieved exceptional customer satisfaction & cultivated strong customer relationships with customers to drive Company development, Productive in a high volume stress environment. Reliable, Proficient use of computers, software, & office equipment, Administered daily operations & company goals, prioritize tasks & customers’ needs. Creative problem solving abilities to resolve issues a.s.a.p., Managed store & front end operations. Trained & supervised numerous customer service representatives & associates, strong work ethic, exercised independent judgment, and excellent written & verbal communications skills. Ability to take personal responsibility for own actions. Education:

2003 to 2004 LaGuardia Community College, Queens NY Nursing/ Liberal arts and Sciences

2001 to 2002 Long Island University, Brooklyn NY Nursing / Transferred

1999 to 2001 Campus Magnet High School, Queens NY Business

Employment:

Customer Service Representative- USAA API - Licensed Auto Insurance Agent 4/2021- present, TTEC, Duluth GA

Work at Home, Working Remote creating and delivering amazing customer experiences. helping customers giving them a piece of mind, getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile. answering incoming communications from customers. conducting research to provide answer for customers to resolve their issues. work independently report to my team lead, Customer service representative USAA API, I have state insurance licensing in states i will be servicing and selling members insurance plans. I am a Customer Service Representative with my license,license number is 3419163, my license class is classed as Agent Resident, I have my license for auto insurance Fulfillment Associate

2/2021- 8/2021 Amazon, Atlanta GA

Began as Seasonal Fulfillment Associate, FC Associate I, at the sort center also known as amazon warehouse fast pace, physical role, sorting, scanning, and stacking packages on pallets,wrapping completed stacked pallets, lifting up to 49 lbs. helping getting customers orders ready for delivery. receiving and sort inventory, use scanners, computers, and printers, scan. walk, push, walk pull, squat, bend, and reaching during shift, used carts, hand trucks and other gear to move items, wrapped pallets, stand in one place for a long periods, scanning packages, also constant walking around warehouse, climbing stairs, worked in team environment, safety was very important adhered to requirements and safety guidelines, protective gear worn, and shared safety tips daily, it was very noisy in the warehouse after a few months learned new skills and moved to another department auditing pallets as a pallet auditor pallet auditor is responsible for helping protect amazon’s business and customers globally. By making sure pallets are built safe, have correct labels and information, in correct location to be received by trucks, used problem solving skills regularly, rebuild incorrect pallets, finding misplaced pallets relocating them to correct location, plan and scope audit advisory projects, execute projects plans, prepare written findings, and facilitate business responses and action items. use technical software, learn quickly,work independently, remain flexible with ability to prioritize workload, and maintain a high attention to detail in fast paced environment. Stay at home Mom

10/2010- 2/11/2021

Assistant Manager, Supervisor

7/2009 -10/2010, Mango Outlet, Sunrise FL

Managed & Supervised Associates, knowledgeable on customer inquiries on products, handled customer complaints, Payroll, provided problem resolutions for customers with problems. Followed up with customers for requested merchandised that wasn’t available at the time of their visit & also assisted customers with specific request for merchandise. Trained associates, Established relationships to generate repeat business, problem solving, processed & distributed merchandise. Opening & Closing the store, Open & Closing Cash Registers & credit card machines. Accessed store records needed & other documents needed to close registers & credit card machines. Sent & Received daily E-mails, Printed daily transmissions, company inventory, keeping up and calling meets for associates to inform them of our daily sales, individual sales goals, monthly sales goals, & sales chart. Fulfilled all task asked of me. Motivated staff and encouraging improvements. Managed entire store while manager was on vacation. Customer Service Supervisor

8/2007-3/2009, Burlington Coat Factory, Hallandale Beach FL Managed Front End of store, Supervised Various Associates, Answering multi line phone, Maintained clean & organized front end, authorized cash, credit, tax exempts, returns, consecutive & non- consecutive voids & traveler checks. Provided customer adjustments. Supervised & Trained associates. RTS layaways, Verified counting of store safe ( second signature) beginning & ending of day. Counted & verified the cash earnings for day, Prepared cash in cash draws for next work day. Problem solving, Exercised independent judgment. Customer Service Cashier

6/2007-9/2007, New York & Company, Pembroke Pines FL Cashier, Sales, Processed Credit Cards Applications, Organized displays, Maintain clean fitting rooms & sales floor, processed cash & credit returns. Excellent customer service. Customer Service Supervisor

10/2005-3/2007, Burlington Coat Factory, Queens NY Same as above

Cashier

12/2002- 3/2003, Restaurant Associates, JFK Airport Queens NY Cashier, Server, Customer Service, Maintain a Clean & Organized Displays cases & Work area. Dr. Keven Jackson,, D.D.S

5/2001- /2001

General Clerical duties, Accounts receivable, Greeting clients, Pulled & filed patients charts, Scheduled appointments, Answered multi- line phones, proficient with office machinery & Computers, verbal & written communication,maintained records & logs, monitored inventory, managed mail distribution, batched out credit card machine ending the work day, References Furnished upon Request

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