Corlisa E Diaz

Cell: 443-***-**** Email: ad27mc@r.postjobfree.com Baltimore, Maryland

Summary

Customer Service Representative with over 10+ years of experience assisting, building, compiling, creating, entering, organizing, planning and resolving issues for customers. Passionate about fostering deeper understanding, increasing knowledge and Area of Experience

Agriculture, Design, Hospitality, Mass Transit, Mental Health, Personal Care, Retail, Transport Skills

• Administrative practices

• Business procedures

• Computer competencies/software

• Issue customer agreements/invoices

• Leadership and presentation

• Math

• Organization and planning

• Receive payments

• Team work

• Time management

Experience Jimmy the Boxer Auto Mall, 2023

Cashier/Receptionist: Answer customer service-related inquiries. Connect to appropriate department and/or associate. Schedule appointments. Maintain security of vehicle keys and pertinent documentation. Enter, review and update vehicle information. Receive payments. DoorDash, InstaCart, Spark, 2022-2023

Delivery Driver: Accept pre-paid orders for delivery to residential and/or business establishments. Maintain open communication with customer through relevant software/app. Hazelwood Inn, 2021-

Cashier/Hostess: Provide courteous customer care in person and via phone. Enter accurate food orders in POS application. Team up with manager(s) and kitchen staff to resolve customer issue. Lowes, 2020-2021

Décor Associate: Create design in relevant application. Complete and issue customer agreement. Track order stats. Confer with vendor/suppliers. Receive payments. Maintain stock. Civic Works, 2019-2020

Food Farmer: Harvest fresh foods. Select goods for pre-paid deliveries. Drive mobile van to scheduled community centers. Set up and sell. Build rapport with staff and center members. Comfort Keepers, 2018-2019

Patient Care Technician: Personal Care attendant in home/hospital. Medication reminders, light meal prep, housekeeping. ADLs. Transport to medical appointments. Accurate journal updates. Corlisa E Diaz

Mass Transit Police, 2015-2017

Administrative Assistant: Sort, file, scan, redistribute 100+citations daily. Enter and update information in various databases. Redistribute mail. First impression ambassador direct guests. Goodwill Industries, 2014-2015

Production Associate: Received, sorted, priced and merchandised donated wares. Purged, made price changes and removed items from sales floor. Back up POS Clothes Mentor, 2013-2014

Clothing Buyer Apprentice: Created eye-catching displays. Assigned value for re-sale items. Maintained customer accounts in database. Distributed payouts. Trained new associates. Family Dollar, 2012-2013

Assistant Manager: Promoted to Keyholder with 30 days of hire. Opened/closed store. Prepared and made bank deposits. Reconciled and set up tils. Trained new associates. Merchandising. CATO Fashions, 2011-2012

Assistant Manager: Instrumental in increased sales directly resulting in quarterly bonus! Updated displays per scheduled schematics. Trained new hires. Received and processed daily shipments. Processed returns and voids. Set up tils. Reconciled banking and journals. Home Depot, 2005-2010

ProSales/Design Project Manager: Chosen to lead partnership with SBRC of Baltimore. Awarded for development and retention of 8 Contractor/Small Business partnerships. Planned and executed on /off site events. Scheduled kitchen design consultations. Created designs in 20/20 program. Build and maintained customer project in relevant database. Issued customer agreements and invoices. Tracked progress. Built rapport with vendors/contractors. Processed payments. Drove company vehicle to deliver merchandise. Partnered with various departments and sister stores to assure product availability.

Education and Volunteer Experience

Morgan State University, 2000-2001

Fine and Studio Art Coursework; Art History

NAMI National Alliance on Mental Illness, 2009-2017 Support Group Facilitator, Event Ambassador, Peer Workshop Lead Strayer University, in progress

Business Administration Concentration in Finance

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