Jason Marble-Smith

**** ******

San Diego, CA ***0 4

619-***-****

ad27le@r.postjobfree.com

Educatio n

****-**** **** ****** ***** College, Orem Uta h

Studied Sociology and Psycholog y

Employmen t

Oct 2020 - Presen t UBER Team Lead II

Build, operate, scale and improve Community Operations with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on be half of our community to influence the overall customer experience, and man aging stakeholder relationships across the larger business to set the right expectations and deliver on them.Build, operate, scale and improve Community Operations with a heavy focus on solving problems through data analytics and leading teams to deliver stellar outcomes. Continuous process improvement, advocating passionately on behalf of our community to influence the overall customer experience, and managing stakeholder relationships across the larger business to set the right expectations and deliver on them 2016 June-Oct 202 0 UBER Exper t

Provide quality support in our Partner Support Centers in Portland. I had to have strong communication and problem-solving skills. Office Hours are used to support and educate Uber partners as the y grow their business of being a driver. Help brand the Uber name and get drivers excited. Stay on top of Uber policies and procedures . Work with the Driver Operations team to make process better . 2010-201 6 Northwest Burgers and Fries franchise of Five Guy s General Manager for franchise. I direct 4 other Shift leaders in a fast paced environment. Responsible for training,

accounting, hiring, ordering and every activity that goes on at the store level. Opened 4 new stores .

2006-July 2010 Chase Auto Finance

Collection activities including skip tracing and organization of repo and skip agents efforts. Resolved delinquent accounts and customer’s concerns with their accounts. Work with supervisors to maintain productivity and efficient work ethics. 2004-200 6 Discover Financial Service s

Was involved in customer service and collections activity. Also worked in usage dept. assisting card members in resolving problems with account and making the service better for them. 90% phone time 10% class time .

2004 Visiting Clubhouse Manager fo r

Angels Baseball Triple A Team Salt Lake Stinger s

Attend to all the visiting teams playing the stingers. Organize transportation to and from ballpark and airport. Organize equipment pick up and drop off at airport. Attend to the day to day needs of the players and team staff. Maintained a budget for each team. Assist in Spring training in Mesa, AZ . 2003-2004 Security: Delta Cente r

Provide a high level of security for staff and patrons while at the delta center Special details include Jazz dancers, Jazz players & coaching staff, visiting NBA teams, and Jazz practice facilities . REFERENCES UPON REQUEST