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Customer Service Food

Los Angeles, CA
January 29, 2024

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IRVINE, CA ***** 949-***-****

Professional Summary

Hard working and determined; since 15 years old have had jobs in retail, sports, and food service, and finance: learning important pieces of knowledge from each. Allowing me to navigate and adapt to different business structures and learn skills which are beneficial to develop within a career. My expertise is in sales and customer service. Relationship building and responsible decision has allowed me to connect with clientele to develop longterm beneficial opportunities and successful transactions. I am always eager to learn and grow, as well as put my strengths on display to help the team. Energetic and enthusiastic. Also have some experience with customer acquisition, marketing, and branding. Never missed a sales target for a quarter... Maintain a high level of integrity and accuracy while providing professional and courteous customer service. Skills


Organizational Skills, project development,

time management

Adaptable, positive attitude, relationship


Interpersonal skill and development strengths

Exemplary communication

Customer relations

Problem-solving skills

Proficient in Office, Excel, Word, Adobe, Etc...

Work History

Study Abroad Program - Student 09/2023 to 01/2024

Semester At Sea

Traveled to eleven countries.

Classes: International relations, middle eastern politics, international mass communications, global studies

Senior Business Development Representative 01/2023 to 09/2023 Think-cell – Denver, CO

Strengthened company partnerships through effective relationship management and communication with key stakeholders.

Collaborated with cross-functional teams to develop comprehensive business proposals for potential clients.

Developed business pipeline using cold and warm techniques. Senior Loan Officer 03/2022 to 12/2022

E Mortgage Capital, Inc.

Our team from IREPG was acquired and moved over to E-Mortgage Capital Most business generated through cold calling, and self production Was involved in negotiating terms for loan financing, getting the client and team from start to finish

Was responsible for own budgeting within deal, points, backend, services, processing Discussed strategies for marketing development within company to increase opportunity for growth.

Mortgage Loan Officer 12/2021 to 03/2022

Innovative Real Estate Planning, Inc

Was the top rep within the company while there not including senior representatives, stayed above company average, at least 2 per month

Placed a high value on communication, hard work, determination, and knowledge, learning various products to add to my arsenal to stay ahead in a shifting market Assessed clients' financial situations in order to develop strategic financial planning solutions Have funded FHA, Conventional, bank statement programs, VA, and reverse loans. Loan Officer 08/2020 to 09/2021


Over $5,000,000 in loans funded

Worked with loan processors and underwriters to provide seamless services for customers Did inbound and outbound phone sales at high volume, learning strong customer service and sales strength

Averaged 8 loans funded per month

Negotiated mortgage contracts with customers, building relationships to expand my book of business

Assistant General Manager 07/2019 to 09/2020

LA Fitness

Was a top producer at flagship location.

Learned outside sales and prospecting, and building customer relationships for repeat clientele. Also developed marketing strategies online utilizing Instagram and Facebook marketing. As manager, trained employees in sales procedures, utilizing a script, brand awareness, customer service, communication, and pitching.

Made sure the club was capable and respectable during heightened stress times of COVID. Education

Business Administration

Cal Poly Pomona - Pomona, CA

Status: Some college (No degree)


NMLS - Certified Licensed Loan Officer

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