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CHRISTIANA NEWELL

Atlanta, GA 224-***-**** ad27kb@r.postjobfree.com

EXPERIENCE

Cobb State Court Deputy Clerk September 2023 - Present

• Achieve customer service satisfaction by telephone, by mail, and in person with a volume frequency of 60-100 inquires daily: provided information and assistance regarding court activities, services, procedures, documentation, fees, case status/disposition, or other issues; review and accept legal documents in accordance with court procedures; distribute forms and documentation; respond to routine and complex questions or complaints; research problems/complaints; and initiate problem resolution.

• Process court-related documentation numbering 100-300 from five courthouses in accordance with court procedures and time frames on a daily basis to keep up with Judge’s calendar: assist in preparing, receiving, responding to, and processing subpoenas, court orders, continuances, probation warrants, case initiation documents, case dispositions, citations, and other legal documents; receive and date stamps legal documents; distribute and submit information and legal documents to appropriate parties; review, verify records and files documentation to maintain spreadsheets and print needed reports at the end of the day.

• Enter data from court and legal documents into computer systems, databases and applications with a 95% accuracy and a standard input frequency of 150-300 cases: index and record court case information and legal documents; audit and review data for accuracy; transfer case disposition information and maintain accurate records and filing systems.

• Perform computer related tasks requiring broad working knowledge of standard computer applications, i.e. word processing, database systems, spreadsheet programs, calendar, schedulers, and electronic file maintenance. Correct spreadsheets, calendars, schedules and word documents according to changing availability of employees and judges or new policies.

• Assist in leading work activities of co-workers such as distribution of daily workload and obligations; confer with co-workers and assist with complex problem/situations; provide technical support and may assist with training new staff and instructing coworkers regarding proper use of equipment or procedure for incidents mechanical or electronic.

Palmer House Properties Real Estate Photographer March 2020 – September 2023

• Taking an average of 60-180 high-quality photographs of the interior and exterior of the property, such as bedrooms, bathrooms, living spaces, and outdoor areas daily despite weather conditions.

• Editing and retouching photos to enhance their quality and appeal to make them appealing to customers and remove blemishes, weather conditions, or unwanted objects.

• Delivering the final images to the client in the required format.

• Providing exceptional customer service to 20-50 clients daily and responding promptly to any questions or concerns through email.

NFC Amenities Concierge May 2017 – Oct 2019

• Coordinating and scheduling appointments and services for 375 residents, including housekeeping, maintenance, and repairs.

• Assisting with the planning and execution of monthly community events and activities, such as holiday parties or fitness classes throughout the year.

• Handling and distributing a volume of 50-100 mail and packages for residents, including signing for packages, and notifying residents of their arrival.

• Ensuring security and safety of the building and residents by monitoring security cameras and keeping accurate logs of visitor and vendor activity 24/7.

• Maintaining accurate records and databases of resident information, such as contact information and service requests and communicating to maintenance to handle their daily quota of 10-30 requests.

• Facilitating tenant move-ins and move-outs, as well as 20 apartment showings a day. 2

Best Western Hotel Front Desk Lead May 2013 – Jan 2016

• Process 100-300 guest check-in and check-out in a structured and orderly manner, verifying 50-100 reservations that are faxed or emailed in daily so there are no missing reservations to cause incidents, and issuing room keys to reservation holder only to prevent security risks.

• Assigning guests to rooms that meet their preferences and upselling to luxury suites if vacationing or celebrating at a 75% success rate, managing room inventory and maintaining a 60-80% occupancy, and ensuring that rooms are clean and ready for occupancy at the designated times for check in and check out.

• Answering 75-200 phone calls and emails, responding to inquiries, and directing calls to the appropriate departments.

• Updating and maintaining hotel reservation systems, adding notations or warnings for guests regarding incidents or charges, managing cancellations and changes, and ensuring that all guest information is up-to- date to facilitate an accurate account summary and billing for company.

• Collecting and processing payments from guests and balancing accounts with a 95% accuracy for accounting, such as credit card transactions, cash payments, and billing to company accounts.

• Resolving guest complaints and concerns to maintain a 4.3 satisfaction rating through reviews and surveys, as well as escalating issues to management when necessary.

• Post job requisitions on various job boards and ensure all job descriptions are formatted correctly and are up to date. Track and update candidate information, including resumes, application information, and review resumes and applications to identify qualified candidates.

• Schedule first level phone interviews and final in person interview panels.

• Implement new hire orientation and handle disciplinary matters when Performance Assessments fell below an acceptable range; disputes and investigations; performance and talent management; productivity, recognition, and morale; occupational health and safety; and training and development.

• Enter and/or processes information in the ADP payroll system; information may include employees’ hourly rates, salaries, commissions, bonuses or other compensation, time worked, paid leave and holidays, deductions and withholding, address changes, and other information and resolve payroll related issues with Accounting.

EDUCATION

Savannah College of Art and Design BFA Animation Volunteering

Books for Africa (Marietta, GA)

SKILLS

• Proficient in Microsoft Office Suite, Google Suite, calendars and scheduling

• Excellent communication, interpersonal and problem-solving skills

• Strong organizational and time-management abilities with the ability to prioritize and meet deadlines

• Ability to multitask and work in a fast-paced environment

• Effective data entry, record-keeping and handling confidential material 3

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