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Customer Service Patient Care

Highland Township, PA
January 29, 2024

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Philadelphia, PA l 215-***-**** l


Prompt and dependable with a very steady work history

Quick leaner; adapts easily, assumes responsibility and works with minimum supervision

Over ten years of customer service experience in a professional environment

Experience in healthcare, hospitality and customer service environments. Extensive experience with senior community

Consistently meets and exceeds productivity goals while providing outstanding service

Excellent communication and interpersonal skills; Ability to quickly adapt to new environments and work loads


Microsoft Products (Word, Excel, Power Point, Outlook, Email and Calendar system)




John Bartram High School Philadelphia. PA General Studies Diploma awarded June 2003


Patient Transporter, Einstein Medical Center 2020 – present

Philadelphia, PA

Punctual and attentive transport internal and external patients to and from treatment area and operating rooms. Lifting patients on and off beds.

Transport equipment and supplies placed on requisition orders. Deliver equipment to treatment or patient care areas of hospital.

Transport and deliver laboratory specimens to designated areas.

Transport deceased patients to mortuary making certain follow all hospital, federal and state protocols.

Comply with Covid-19 protocols including utilizing proper PPE/infection control equipment

Dietary Aide, Good Shepard Penn Partners 2017 – 2020

Philadelphia, PA

Assist in preparing meals for residents. Work with manager and cooks to prepare meals for patients with special needs

Take food order from patients for all meals (breakfast, lunch & dinner). Paying close attention to those with dietary restrictions or food allergies

Deliver for to patient’s rooms, prepare serve snacks

Follow all state regulations are it pertains to clean up, kitchen maintenance, setting up and breaking down dining areas

Take inventory of food and kitchen supplies- submit request to restock as needed

Environmental Services, Good Shepard Penn Partners 2017 – 2020

Philadelphia. PA

Maintained sanitary condition of all areas of facility, including resident rooms.

Supplied patient rooms, nurses stations, lounges, restrooms with proper supplies

Moved and set up furniture and beds. Properly document any damaged furniture

Removed and disposed of waste and bio-hazard waste in accordance with state regulations and policies

Promoted to Dietary Aide in 2018

Patient Access Registration PRN, Hahnemann Hospital 2015 – 2019

Philadelphia, PA

Primarily registers patients for outpatient services, admission and ambulatory surgical services

Creates a patient account to be used for charging and billing purposes and begins a medical record for documentation of medical care and treatment

Collect copays when necessary

Responsible for collecting a patient’s information and performing various administrative activities within their job description

Perform admitting duties including explaining various forms such as patient rights, medical releases, and insurance.

Arranges for the efficient and orderly admission of inpatients and admission of individuals who have hospital-based outpatient testing or procedures

Ensures that the patient information is collected and that patients are aware of hospital policies and procedures.

Ensure patient meets financial requirements

Interviews incoming patient or representatives and enters information required for admission into computer database

Distributes appropriate information to ancillary departments

Interact with staff, coworkers and visitors. Complete additional duties as assigned

LEAD Overnight Warehouse/Stock Clerk, Walmart 2014 – 2015

Broomall, PA

Accounted for outgoing and incoming shipments

Fully trained to operate jacks, forklifts, dollies, pallet trucks, hand trucks and wrapping machines

Loaded and unloaded incoming shipments

Verified orders arranging delivery of warehouse materials to loading platform

Checked goods for verification and travel order organization

Stocked multiples store shelves and aisles

Signed off on inventory, store materials for Loss Prevention

Trained new Warehouse/Stock Clerks

Assistance Supervisor, Crown Plaza Hotel 2011 – 2013 Philadelphia, PA

Supervise employees to help ensure efficiently and productivity

Assist with creating new policies and procedures

Lead responsible for overall cleanliness and sanitation of rooms, bathroom and commons areas of hotel

Scrubbed, vacuumed, polished and dusted hotel. Cleaned windows and used germicides

Monitored and maintained housekeeping supplies for entire housekeeping staff

Cleaned and maintained housekeeping equipment


CDL A All state Career School


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