Cora L. Elumn

Chicago, Illinois 312-***-**** ad27iw@r.postjobfree.com

PROFILE To obtain a position as an administrative/clerical assistant, customer service representative, or in a related role.

EXPERIENCE: Reliable professional who has demonstrated an ability to maintain accurate records and serve customers in diverse business settings. ORGANIZATION: Detail-oriented administrator who coordinates programs, supervises staff, processes billing, and prepares reports. SKILLS • Communication Skills • Screening • Report Writing

• Payroll, AP & AR • Scheduling • Resource Referrals

• Staff Supervision • Training • Customer Service

EXPERIENCE STATE OF ILLINOIS, DEPT OF REHABILITATION SERVICES, DORS PROGRAM Chicago, Illinois 2014-2021 PERSONAL ASSISTANT

Supported disabled clients with everyday living tasks (cooking, cleaning). Asked questions and listened carefully to determine clients’ needs. Entrusted with clients’ funds to purchase food and personal items. NATIONAL ASIAN PACIFIC CENTER ON AGING

Chicago, Illinois 2013-2014

OFFICE ASSISTANT

Filled several roles in the Senior Community Service Employment Program. Screened applicants in person and by phone. Answered questions and explain program guidelines. Used Google Maps to determine best locations for placement. Generated quarterly reports on hours worked as well as training in the classroom and by supervisors. Worked with attention to detail in preparing reports and reviewing data.

HEARTLAND ALLIANCE HUMAN CARE SERVICE

Chicago, Illinois 2010-2011

OFFICE MANAGER (Genuine Care Home Services)

Managed business operations for an agency that supports seniors. Supervised and trained administrative staff. Evaluated employee performance. Scheduled appointments with clients, and performed needs assessments. Updated client contact information, including medical information. Made referrals and coordinated services offered by local professionals (legal, real estate). Maintained records for accounts payable, accounts receivable, payroll, and employee HR files. Drafted correspondence to clients. Purchased supplies and managed vendor relations. Opened/closed the agency (key holder). Communicated effectively with clients and employees from all backgrounds.

• Set up a system to manage accounts receivable, including VA billing and Medicare services.

• Worked independently and made decisions when the owner was offsite. CITY OF CHICAGO Chicago, Illinois 2006-2009

OUTREACH WORKER: DEPARTMENT OF AGING

Provided clients with intake services, referrals, and assistance filling out applications for federal, state, and city services, including Social Security and continued

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Medicare. Screened clients for benefits, including transit discounts and energy assistance. Called utilities and agencies to resolve problems. Provided access to a variety of resources. Conducted weekly outreach programs. Prepared monthly statistical reports.

LITTLE PEOPLES DAY CARE CENTER 2004-2006

OFFICE ASSISTANT

Maintained records for staff and students, including documents needed for government compliance. Received tuition payments. Kept and balanced payment books. Assisted in preparing payroll. Entered and filed registration of new students. Monitored inventory and orders supplies and food items. Composed letters and flyers to announce meetings and events. Answered questions from parents and vendors.

• Improved efficiency and accuracy by reorganizing filing systems.

• Increased revenues from state funding by implementing better ways to track attendance.

EDUCATION: NORTHEASTERN UNIVERSITY Chicago, Illinois Major, Sociology; minor, Social Work (18 hrs. short of BS) HARRY S. TRUMAN COLLEGE Chicago, Illinois

AA, Early Childhood Education

TECHNICAL

SKILLS Word, Excel, database programs

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