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Customer Service Call Center

Location:
Riverdale, GA
Posted:
January 29, 2024

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Resume:

Theressa D. Hamilton

E: ad27ip@r.postjobfree.com

Summary of Qualifications

o20 years’ experience in CSA/administrative leadership in highly structured institutions

oHigh-energy problem solver with strong communication and liaison skills

oKeen ability to effectively prioritize, focused on direction, and deadline-driven

Special Skills

oTravel Related Services, Entertainment Industry, and Government

oReservationist, Call Center, Customer Service, and Office Administration

oKnowledge of Microsoft Word, Excel, PowerPoint, and knowledge of E-Verify

oEffective negotiator, communicator, and mediator,

oTravel and training coordinator, scheduler, press and community relations

oAbility to work pleasantly and professionally with staff, the public and as a team player

oAble to manage multiple activities, anticipate and adjust for problems and obstacles

oAbility to use time effectively and efficiently, on down time and under pressure deadlines

oQuick learner, welcomes the challenge of unfamiliar tasks, and enjoys public contact

oReader - Library of Congress Copyright Office and Georgia Archives

oGeorgia Public Fire and Life Safety Educator

oDoula and Healthcare – School Clinic Assistant

oNotary

Work Experience:

Substitute Services Fulton County Schools 2022-2023

Substitute Substitutes are hired in Fulton County School System, on an as-needed basis, to cover the classroom in the absence of the regular (full-time) teacher and/or identified support staff. The primary role of a Substitute is to continue student learning along the continuum, established by the absent employee.

Clinic Assistant Fulton County Schools Fulltime 2017-2021

Monitors the activity of the school health clinic under the direction of the school administration.

Monitors ill or injured students while in the school health clinic.

Makes appropriate contact with administrators and parents regarding students who are sent to the school health clinic.

Administers basic first aid as needed Attends pre-service and service meetings as required.

Perform other duties as assigned by the appropriate administrator.

2020 FCS Vaccination Project Registration at MBS

Covers Isolation Room

Sub to Full-time Clinic Assistant for Fulton County Schools 2016-2022

Under supervision of Student Health Services, a Clinic Assistant assists in the day-to-day work in the school’s health clinic, monitors ill or injured students, giving care may lift 30 to 50 lbs, administers basic first aid as needed, makes appropriate contact with administrators and parents, regarding students who are sent to the schools’ health clinic. Substitute Teacher assignment includes providing day-to-day duties as a teacher, manager classroom instructions according to plans as prepared by the classroom teacher, providing classroom environment which promotes active learning, assisting the teacher with all the aspects of a daily routine, including distribution, and collecting supplies, keeping attendance records, lunchroom duty, recess, etc. Working with students to reach learning objectives, adhering to all Fulton County Board of Education policies and procedures, while using appropriate judgment to always act in the best interest of students.

Charter School Substitute Teacher Network LLC 2016-2017

Providing short term and long-term teacher replacement and classroom coverage as needed. Also, as a Para-Professional daily responsibilities may include coverage for school administrative assistant.

Legislative Aide to Representative "Able" Mable Thomas 2015-2018

Aide Duties: keeping an updated schedule of meetings and events the representative will attend, checking email, attending meetings the representative is unable to attend and taking notes on the issues discussed, welcoming outside groups that visit the representative at the Capitol and set up possible tours, visiting the Clerk of the House or Secretary of the Senate's office daily to pick up copies of legislation, First Readers, Composite Sheets and Rules Calendars, Pick up finished legislation from Legislative Counsel, Assisting with preparation of Invitation Resolutions, Legislative Research, responsible for tracking legislation, responsible for pages at the Capitol, and constituent services.

Administrative Clerk to Riverdale Fire Services Fire Chief and Fire and Life Educator 2013-2015

General office administrative support to the Fire Chief, Riverdale Fire Services, and receptionist. Arrange meetings, set up travel arrangements, maintains calendars, files, reconcile vendor invoices, preparing and submitting check requests, to the Finance Department, daily time sheets for RFS, payroll, and budget. TRIAD member/support coordinator and Public Fire & Life Safety Education.

Confidential Administrative Assistant to Director of GA. Office of the Child Advocate 2011-2013

Provided general office administrative support to the director, OCA, CFR Panel and Advisory Board, maintaining calendars, handling correspondences, as well as other confidential duties. Including hiring assistant, conference calling, budget administration, coordination of conference planning, travel arrangements, hotel accommodations, contact for vendors, contractors and training registration. Traveled extensively within the state as onsite training coordinator representing OCA. Assisted with technical presentations, provided backup support in collection of data, preparing reports, presentation materials. Assigned as Mistress of Ceremonies/Training-Conference Presenter and Georgia's Forensic Interviewing State Coordinator. Provided telephone support for the director, office investigators and intake triage. Clerical duties include copying, faxing, created training / conference labels & books and folders. Coordinated office supplies by identifying needs, purchasing using state protocols. Possess the ability to operate fax machines, phones, copy machines, computers, sound equipment, video camera, and postal machines. Posses the ability to coordinate and plan meeting logistics, air-land-sea travel / lodging arrangements and itineraries.

Legislative and Administrative Assistant in Georgia Senate 2006-2008

Provided administrative assistant support for two senators while managing the daily operations of the legislative office, support staff for Women’s Legislative Caucus, managed interns for (4) senators in the suite. Was responsible for constituent resolution services, legislative and general correspondences. Maintained senator’s calendars, scheduling of local district and governmental meetings. Responsible for scheduling travel arrangements, filing fiscal budget and grant reports. Provided research for legislation and state codes, handling sensitive confidential information, successfully working with stake holders from corporate arenas, constituents, experts and intergovernmental officials from city, county, state departments, and agencies.

Senior Council Aide for the Atlanta City Council 2005-2006

General office and correspondence support, constituent services, and scheduling assistant, coordinated Task Force work sessions, public, intergovernmental, and neighborhood meetings, was responsible for high volume telephone, email, mail communications and maintained Excel Word and Filmmaker Pro constituent databases.

Management Assistant George Clinton Enterprises 1983-2003

Managed general office operations, recording studio and non-profit foundation, typed correspondences, reports, contracts, media releases, maintained inventory control, extensive travel, on-road management support, security, sales and client services. Developed internship programs, life management and corporate sponsorships

Administrative Assistant in the Ohio House of Representatives 1996-1997

Provided general office and clerical support for Representative Lloyd E. Lewis. Was the Minority Committee Secretary for Ways and Means. Maintained calendar, coordinated legislative forums, intergovernmental and public meetings, processed constituent correspondences, reports, newsletters, resolutions, and press releases.

Secretary in the Georgia House of Representatives – General Assembly Session/FT 1983-1994

Provided general office, clerical and legislative support for six to ten legislators, answered multi-phone lines, travel arrangements, and maintained calendars. Coordinated press conferences, committee meetings, and public events. Typed committee reports, constituents’ correspondences, newsletters and mass mailings. Maintained files, mass copy projects, and archival – preservation of historical facts. Developed internship programs, coordinated arts and exhibitions on capitol hill. Staff support for GLBC, GABEO and Capitol hill International Visitors Bureau coordinator.

Auxiliary

Air Atlanta Airlines-Group Sales & Secretary to CEO

Coca Cola Bottling Company Tour Guide, Special Events, Customer Service and Product Runs

American Express Travel Related Services Call Center

Days Inn of America Reservations Call Center

Ambassador for Special Olympics’ City of Atlanta and International Visitors Bureau Hostess

Education

Linden McKinley High School College Prep Diploma Columbus, OH. 1975

GPSTC - Fire Life Safety Educator Adults and Children Forsyth. GA. 2012

Substitute Teacher STEDI Certification Atlanta, GA. 2016

Clinic Assistant Substitute Certification Atlanta, GA 2023



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