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Sales Engineer Customer Experience

Location:
East Hanover, NJ
Posted:
January 29, 2024

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Resume:

Chad Parish

Whippany, NJ *****862-***-**** ● ad27ie@r.postjobfree.com ● LinkedIn

Sales Engineer Solutions Engineer

Aspiring Sales Engineer with 10+ years of experience in dealing with customers who can easily absorb new ideas, implement best practices, and organize time efficiently. Recently graduated from an SE Bootcamp with a clear understanding of sales operations, a strong ability to create captivating demo presentations, and solid technical knowledge of CRMs and cloud-based services. Seeking to leverage my passion for technologies and ability to provide the best customer experience in a Sales Engineer role.

KEY COMPETENCIES & SKILLS:

Jira IaaS, PaaS, SaaS Cloud, API CRM (Salesforce, Hubspot) Objection Handling Networking Problem-solving Discovery & Qualification IT Security Negotiations Product research Sales Cycle Customer Sales Pitch AWS cloud computing Demo Presentations Microsoft 365, Google Sheets Rapport-building Client Satisfaction & Retention Data Tracking Problem-solving Strong Communication Sales Automation Discovery Analysis

PROFESSIONAL EXPERIENCE:

Sales Engineer Internship Simulation, Careerist Whippany, NJ 05/2023 – 08/2023

●Analyzed 10-K reports utilizing advanced research methods to uncover potential barriers and align CRM solutions with clients' business objectives

●Developed Salesforce CRM demo, highlighting customization features that resonate with client needs and preferences

●Applied the 4-step objection handling technique to address client objections regarding budget constraints during CRM presentations confidently

●Engaged in collaborative sessions, providing valuable feedback on peer presentations and exchanging innovative objection-handling strategies

●Conducted a comprehensive self-assessment, recognizing significant enhancement in objection-handling skills and outlining strategies for continuous growth

●Presented a compelling live demo of Salesforce CRM, effectively addressing objections raised and showcasing seamless integration of client-specific features

Street Mechanic, PSEG Harrison, NJ 08/2016 - Current

●Exhibit relationship-building and interpersonal skills by developing strong relationships with 1000+ clients

●Consistently achieve 100% client satisfaction rate, successfully resolving an average of 10 client issues per day

●Promoted to a member of the Safety Council thanks to a personal track record of 0 accidents in the workplace

●Prevented approximately 800 leaks per year at a cost of $640,000,000 in possible losses

●Contributed to achieving a zero accident rate within my department for the past two years, which led to saving up to $1 000 000 per accident in possible losses

●Address people's concerns, demonstrating exceptional customer service skills and diligence

Laborer/Driver Englewood Department of Public Works Harrison, NJ 05/2006 - 08/2016

●Trained and mentored new team members to prepare them for their expected roles, increasing overall team efficiency by 45% and maintaining a 10% turnover rate at a maximum

●Provided technical advice and assistance and maintained quality control for new equipment and system installations

Mobile Store Owner Montclair, NJ 01/2003 - 04/2006

●Demonstrated exceptional product knowledge when resolving customers’ concerns which resulted in a 100% satisfaction rate

●Managed store processes, including item delivery, paperwork, and team training to increase deal closure rate by 25%

AWARDS:

●Attained the Eagle Scout Award, due to exceptional leadership, communication, and perseverance skills

EDUCATION:

BA in Computer Science and Business Administration, William Paterson University, Wayne, NJ (Not finished)

CERTIFICATES:

Sales Engineering Simulation, Careerist.com

Google IT Support, Google



Contact this candidate