Customer Service Office Manager

Alicia Strobel

*** ******* ***, *************, ** 65669

314-***-**** – ************@*****.***

Overview

Fritz Companies May 1990 – November 2001

Motivated Licensed Customs House Broker successful at managing customs compliance, inventory control, customer transportation logistics. Excellent problem solving and interpersonal skills. Ground floor to Office Manager, both in the Springfield office, and then in the St. Louis Office. Accomplishments:

Reduced freight costs by optimizing schedules and negotiating carrier rates. Received numerous achievement awards at both Missouri locations and regional levels. Consistently reduced customer costs be consolidating shipments into shared loads. Farmers Insurance, Jonathan Clark Agency January 2012 – December 2021 Customer Service Representative for automotive, life and property insurance. Professional and patient in conflict resolution/mediation. Excelling in promoting long-term agency success through quality customer service and attention to details, promoted to Office Manager. Accomplishments:

Able to maintain over 80% customer retention, in the aftermath of the Joplin tornado, and subsequent rate increases, due to over the top customer service. Cintas First Aid December 2021 – Current

Office Manager responsible for inventory control, daily/monthly reports, scheduling, calendar control, route/office liaison, fleet maintenance, customer service via phone/email/text. Accomplishments:

Moving A/R from last to first place in the region within 6 months, and then into first place in the division (85 locations) within 8 months. Corporate goal of 6%, sitting EOM at 1.7%. Highlights

Global Logistics * Strong Organizational Skills * Detail Oriented * Strategic Planner Works Well Independently * Customer Service Expert * Strong A/R and Business Acumen

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