Medical Records Quality Assurance

Brandi Lee Sanders

719-***-**** ad27hg@r.postjobfree.com LinkedIn: Brandi Lee Sanders Colorado Springs, CO PROFESSIONAL MEDICAL ADMINISTRATOR

Resolute, Professional Medical Administrator leveraging a 7+ year career in driving the provision of administrative healthcare delivery systems that optimize patient care. Committed team member with exceptional communication, interpersonal, and creative problem-solving skills. Excel at managing detailed projects within tight deadlines, while maintaining meticulous attention to detail. Quick learner, maintain reliable and consistent performance, discretion, and confidentiality. Excel in fast-paced, high-pressure environments, while multi- tasking and prioritizing effectively.

Recognized for increasing regional YOY productivity in medical records attainment by 200%.

5 years of experience as a small business owner and manager. Managed large, diverse staff.

Autonomous in execution of critical medically based administrative tasks that provide quality assurance for both patients and providers.

STRENGTHS & SKILLS

Leadership & Management

Data Entry / Database Management

Medical Records Management

HIPAA / Privacy & Confidentiality

Quality Control & Quality Assurance

Exceptional Customer Service

Continuous Improvement

Relationship Management

Medical Record Management

Medical Terminology

Anatomy & Physiology

Medical Correspondence

File Management

Workflow Management & Prioritization

Professional Development

Strategic Planning & Problem Solving

Supervision & Leadership

Small Business Management

Fiscal Controls: A/P, A/R, P&L

Hiring/Training/On-boarding

Training & Instruction

Cash Handling/Credit Card

Business Development

Team Engagement

PROFESSIONAL EXPERIENCE

SENIOR MEDICAL RECORDS SPECIALIST Apr 2015 to Present MGA Homecare Colorado Springs, CO

Provide comprehensive leadership and guidance to the Medical Records Team supporting daily processing of medical orders and records, administering discharge documents, and maintaining medical and testing histories of patients serviced by home healthcare provider. Optimize productivity by organizing daily agenda outlining priorities and support team members by providing clear communication of expectations. Transact medical records under federal and state HIPAA guidelines, ensuring the confidentiality of patient information during all transactions to maintain compliance with strict regulations.

Key Impacts:

+ Increased productivity by 215% over 7 years, 95 to 300+/ day by driving continuous improvement initiatives that reduced processing time, instituted self-auditing, and increased probability of attaining signed orders from Providers.

+ Developed a communication network between clinics and the organization, where one had not existed. The network streamlined interaction between providers, patients, and MGA, including follow-up actions, escalation parameters and creation of unique database of go-to contacts in the region.

+ Improved overall value and continuity of service to patients by facilitating collaboration between providers and the clinic. Established and conducted standardized meetings to discuss best practices and identify and resolve roadblocks jeopardizing quality of care and service delivery.

+ Educate professional and technical staff on proper documentation requirements and procedures for completing and maintaining HIPPA compliant medical records.

+ Deliver information and process improvements to providers and their staff on regulations and guidelines governing the continued provision of home health services.

+ Collaborate with healthcare professionals, relying on proficiency in medical services and related terminology, to deliver critical services and care to patients. Attention to

Detail

Customer

Centric

Compliance

Effective

Execution

QUALITY CONTROL

Brandi Lee Sanders, Resume Page 2

HAIR SALON OWNER Oct 2009 to Oct 2014

A Paul Mitchell Focus Salon Colorado Springs, CO Recognized as “Best Paul Michell Salon” for delivering elevated level of customer service to clients and operational efficiency to parent company. Owner/ Operator of hair salon franchise, consistently recording profit and growth in designated region.

Key Impact:

+ Catapulted profitability and growth of small business by delivering hands on management of services and staff development, maintaining alignment with franchise parameters and corporate directives.

+ Forged dedicated commitment to corporate culture of giving, encouraging, and supporting team members to contribute to local initiatives to improve individual and community wellbeing

+ Leveraged ability to decipher big picture issues and formulate feasible solutions to effect meaningful change for associates and customers and promote new business.

+ Efficiently executed management/ownership functions, including scheduling, payroll, operations, procurement, and associate training, to maintain viability and growth of company.

+ Cultivated an open environment for communication, encouraging associates to identify issues and drive resolutions to improve both their workplace and services rendered to customers. EDUCATION PROFESSIONAL DEVELOPMENT

COSMETOLOGY CERTIFICATION- CREATIVE LEVEL

Paul Mitchell The School Colorado Springs, CO

TECHNICAL SKILLS: Microsoft Office Suite [Word, Excel, PowerPoint, Outlook, SharePoint, Teams] and Google Suite COMMUNITY INVOLVEMENT

Juvenile Diabetes Research Foundation One Walk

Buddy Walk

Reese’s Roundup

Multiple Charity Events, 5k’s and Marathons

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