Jade Green

Remote Customer Service Rep

Remote customer service rep with over 10 years of

providing support to customers via phone and email. Expertise in delighting customers with timely, accurate, and service. Key achievement: responded to over 2K emails and phone calls within 48 hours regarding billing, account information, and general inquiries from customers. WORK EXPERIENCE

Remote Customer Service Rep January 2023–Present

Sagility Health Hybrid Remote, US

● Proficient in using various customer support software and ticketing systems to efficiently address customer inquiries and issues.

● Exceptional verbal and written communication skills, enabling clear and empathetic interactions with remote customers, and fostering positive relationships.

● Strong problem-solving abilities and adaptability to remote work environments, ensuring consistent and

effective support to meet customer needs.

Office Manager

November 2018 – April 2019

PHP Agency Inc., Amarillo Texas

● Prepared 700 invoices, reports, memos, and other documents, using applications in the Microsoft Office software.

● Assisted in organizing 39 work-related social events, including coordination of entertainment, decorations, and refreshments.

● Prioritized and processed over 2k incoming and outgoing cross-departmental mailings within 2 weeks.

Customer Service Specialist

September 2016- November 2017

Best Buy Inc., Amarillo, Texas

● Receive and disburse money in establishments

other than financial institutions.

● Managed a process re-engineering project to

improve and consolidate end-to-end service

processes; restructured communication flow

among 10 departments and cut down paperwork

by 75%.

● Conducted workload assessments and devised

new operational processes that led to a 40%

increase in productivity.

CONTACT

• Floydada Texas (Open to Remote) • +1-806-***-****

• ad27hd@r.postjobfree.com •

SKILLS

Technical Skills:

● Data Entry (Advanced)

● Typing (Experienced)

Industry Knowledge:

● E-Commerce

EDUCATION

West Texas A&M University

Bachelor of Science

Biology

Canyon, Texas — June 2013

OTHER

● Certified Customer Service Representative (CCSR).

● Microsoft Excel 2013 Certification.

● Certified Customer Service Specialist (CSS).

Contact this candidate