Berlin Waters

**** ********** **** ***** ** *****

Cell: 214-***-**** ad27h5@r.postjobfree.com

Professional Profile

Accomplished Director and Manager with extensive experience in front-of-house and back-of-house operations and MOD. Remains calm and poised even in high-pressure situations. Experienced Audio Instructor and Banquet Manager driven to Training and increase job skills, team morals, and promote safe workplace practices with strong leadership and relationship-building skills.

Qualification

Experience Director, Manager, Shift supervisor, floor coordinator, show coordinator, operations manager, project manager, assistant director, and director.

Well organized and attentive to details.

Good relational people skills: ability to build and maintain positive effective relationships with

employees and clients.

Seek and act upon ways to increase my effectiveness.

Highly motivated professional with over 6 years' experience in coordination and planning of large and small events.

My Experience

20+ years Banquet and Audio-Visual management, trainer, and Data Center Technician.

7 years part time and 3 years full time as Low Voltage Technicians.

4 years Data Center Technician.

2 years machine shop, stock control and inventory management.

Job Experience

Assistant Director of Event Operations

December 2022 to Present

Renaissance Richardson- Richardson TX

Works with Sales team to verify flawless delivery of events.

Communicates additional meal requirements to chefs, allergies, dietary needs, and special requests.

Sets tables according to type of event and service standards.

Verify proper centerpieces are displayed on every table. Inspects the cleanliness and presentation of all China, glass, and silver prior to use.

Manage the liquor distribution and bar consumption for cash and host bar for each event.

Verify banquet rooms, restaurants, and coffee breaks are ready for service.

Checks in with guests to verify satisfaction.

Responds to and handles guest problems and complaints.

Coordinates and leads daily stand-up meetings, pre-shift meetings and pre- and post-meal briefings.

Observes service behaviors of employees and provides feedback to individuals.

Maintains attendance log for Banquet, Event Service and Event Technology employees and acting MOD on some Evening Shift.

Metal Material Handler

March 2020 to August 2022

Jarvis Products Corp – Middletown, CT

Determine what requirements are needed for a project and communicate with the proper department to acquire the correct amount of metal, essential tools, and any other necessary supplies, materials.

Program metal fabrication machines through automated computer equipment to cut metal and other materials.

Inspecting freight for damage verifying quantity ordered versus quantity received and checking all shipments against packing lists.

Receives, distributes, and stores products as directed in designated, secure locations.

Prepares and maintains records of materials received and shipped including dates of transactions, locations, and other pertinent information.

Used the Thermo Scientific Niton to determine what type of metal is being used and use scan gun for scanning barcodes and movement of inventory.

Operate various types of forklifts and genie lifts.

Data Center Technician September 2019 to February 2020 KAMAN CORPORATION – Broomfield, CT.

Manage, troubleshoot, identify, and respond to resolve infrastructure issues expeditiously.

Crimp, solder, wire pull, label, terminate all cables.

Installation and configuration of copper and fiber connectivity to servers and other low voltage devices. Qualify, run, and test custom network cabling in data centers.

Manage service desk incident ticket system.

Monitor environmental controls of all infrastructure.

Manage daily backup validation and tasks.

Provides necessary technical support at the corporate data center and remote sites.

Low Voltage Technicians

October 2016 to August 16, 2019

CEC Technology Group's - Dallas/Fort Worth Area (T5, Cyrus One, Databank Data Center and Equinix Data Center)

Reading and comprehending blueprints and building layouts.

Build racks and patch panels for the MDF, IDF and IT rooms.

Built and installed data racks, grounded racks, servers dressed and terminated cables into racks

Installed and maintained CAT5e, CAT6a, and fiber optic cabling for computer networking. From the demarcation point into RJ-45.

Test/troubleshot cables for continuity and line quality with recordable DTX-1800 Fluke recordable testers.

Installed security cameras & door access.

Installing IR detectors, motion sensors.

Train and supervise crew technicians.

Assistant Director of Event Technology

August 2013 to October 2016

PSAV Dallas, Texas

Provide outstanding customer service and excellent working relationships with property representatives.

Read and analyze guest information prior to functions, to ensure that all arrangements are agreeable and follow up on special events arrangements to ensure compliance.

Manage performance, address employee concerns, maintain adequate staffing levels, and team development.

Direct day-to-day floor operations of technicians, delegating tasks appropriately.

Effectively utilize company computer systems and software programs and ensure technician members are properly trained.

Ensure safety and proper rigging procedures for hanging speakers, monitors, LED screens, etc. Train and develop technicians with Director's assistance. Assist with developing healthy employee relations climate, including employee motivation and coaching.

Coordinator / Lead Technician/ training instructor

September 2008 to August 2013

Swank / PSAV Dallas, TX

Set up and operation of small to large-scale audiovisual systems.

Organizes the daily floor activities to ensure timely set up and removal of equipment.

Performs daily floor management including directing the workload of technicians.

Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. I'm also a training instructor.

Set up and operate audio equipment for a typical live sound reinforcement.

Create, read, and explain block diagrams of basic audio systems used in live sound and mixing applications.

Properly use all types of microphones in a variety of production scenarios such as GS, recording, and over all live sound reinforcement.

Demonstrate troubleshooting and the abilities of solving EQ problem.

I also took on the responsibility of taking care of other hotels when the Directors were on vacation, leave, or quiet.

Provided outstanding customer service by establishing excellent working relationships with property representatives and clients.

Negotiates directly with clients on costs to ensure business is not lost due to pricing.

Operations Manager

November 2007 to September 2008

Sheraton Dallas Hotel Dallas, TX

Oversees day-to-day operations under Director's guidance for assigned events.

Resolve customer complaints in a timely manner.

Monitor the upkeep and operation of all audio and video production equipment.

Coordinate event scheduling, promotes and creates safe work environment.

Creatively collaborate with event meeting planners to identify the right audio and video solutions to achieve their objectives.

Education

Associate of Arts: Sound Engineer, 1984

Norfolk State University Norfolk, VA

Contact this candidate