***** ** ** *** ** I***

Bothell, WA ***** 206-***-****

ad27gz@r.postjobfree.com

Andrea Sikes

SKILLS

Dispatching calls for tow truck drivers, verifying via GPS the locations of drivers, using two-way radio system to communicate with drivers, taking customer phone calls, resolving customer issues, locating vehicles in tow yards and relaying information to customers. Talking to customers to set up appointments and getting staff scheduled to take training classes. I work very well in a team setting as well as on my own. I am also very good when working under pressure and being in high stress situations. Certain situations require a “work around” to be figured out and utilized – I am good at finding a resolution specially to help a customer.

EXPERIENCE

Lincoln Towing, Seattle - Dispatcher, Call Taker, Release Clerk

September 2018 – April 2020

•Greet customers and get information to resolve problems.

•Communicate with Seattle Police department to impound vehicles.

•Provide excellent customer service.

•Use dispatch software to track calls.

The Dollar Tree, Everett — Stocker/Freight Team

November 2017 – June 2018

•Receive stock when delivered.

•Stock Shelves/Displays.

•Provide excellent customer service.

Planet Fitness, Everett — Night Maintenance

June 2017 - October 2017

•Cleaning and maintenance of equipment.

•Taking inventory and requesting supplies.

•Resolving customer issues and fulfilling requests.

Fitness Evolution, Everett - Night Maintenance

January 2017 - June 2017

•Cleaning and maintenance of equipment.

•Taking inventory and requesting supplies.

•Resolving customer issues and fulfilling requests.

Northwest Staffing - FedEx, Auburn — Mail Sorter

October 2008 - April 2009

•Prepare incoming and outgoing mail for distribution.

•Examine, sort, and route mail according to labels.

•Meet required standards for parcels sorted.

Volt - Snohomish School District - Snohomish — Hardware Tech

April 2008 - September 2009

•Resolved faculty requests for repairs.

•Setup and connect 4 major high school computer labs.

•Completed network setup and maintenance.

EDUCATION

Ashford University, online — Applied Behavioral Science

November 2017 - Current, San Diego, CA

I am currently working on my Bachelor of Arts degree in Applied Behavioral Science. I would like to get in to the field of mental health counseling.

Edmonds Community College, Lynnwood — Computer Information Systems

September 2001 - September 2002, Lynnwood

June 2003 - June 2004

At Edmonds Community College I earned my Associate of Technical Arts in Computer

Information Systems/Cisco Networking Specialty.

Inglemoor High School, Kenmore — Nurse’s Aide Specialty

September 1994 - June 1997, Kenmore, WA

During my senior year in high school I studied to get my nurse’s aide certificate.

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