Thomas Williams

Customer Service Rep/Inside Sales

Menlo/C.H. Robinson

**** - ****; Atlanta, GA

Handled multiple accounts, updated databases, spreadsheets and goggle documents.

Generated and closed on prospective leads in person and telephonically.

Managed, continued and maintained a B2B relationship with new and current customers.

Processed orders by assisting in product selection, price negotiating, and order/quote entry/resolving.

Self-motivated, detail oriented, multi-tasker successfully worked independently without close supervision

while consistently building a strong and effective team. Accomplished Procurement, Purchasing and Facility Management professional with over 15 years of expertise in manufacturing, logistics, and customer relations. Exceeds goals with an effective management style, superior communication skills and strategic business modeling and planning. Successfully negotiates procurement of materials and cost containment.

Work Experience

College at Georgia State - Georgia Perimeter

Radiology Technology

Education

Job Controller/Customer Service

Panasonic

2005-2006; Peachtree City, GA

Managed Maintenance Department incoming calls from production and assigned technicians.

Supervised technicians' times and duties for all work orders. Ensured the proper chemical disbursement, tool usage, and deployment of technicians.

Managed and trained Customer Service Representatives and job controllers.

Served as a liaison for production managers to ensure the appropriated following of procedures.

Analyzed information provided based on the symptoms described by the caller, isolated the root cause, and provided the appropriate instructions to resolve the customers issue. Customer Service Lead/Distribution Center Assistant Supervisor

PetSmart Distribution Center

2012-2013; Newnan, GA

Managed inbound/outbound calls.

Maintained B2B relationship with potential & existing customers. Successfully resolved problems for customers.

Provided administrative support (report building, switchboard operations, filing, document and invoice creation). Developed an extensive research and training curriculum for onboarding employees to assist with new employee onboarding and orientation.

Trained and mentored new employees.

Responsible for receiving, replenishment, order filling and shipping. SUSA Supervisor

Securitas Security Services USA, Inc.

2011 - 2012; Atlanta, GA

Supervised a team of security officers, lead officers and other company personnel assigned to a

commercial trucking company.

Provided assurance to clients that all security requirements were met and adjusted accordingly.

Provided excellent quality customer service.

Ensured the highest level of safety and security for all persons and property on location.

Interviewed, oriented, and trained employees.

Planned, assigned, and directed work utilizing skills such as Quality Control

Secure America

2009 - 2011; Atlanta, GA

Managed over 300 accounts for Providence Community. Maintained, updated and created policies.

Ensured security of residence, co-workers, staff and property. Developed and trained security teams of on and off-duty officers. Assisted in the development of Secure America Sales & Marketing literature.

ad27gp@r.postjobfree.com

Atlanta, GA

678-***-****

Facility Manager/Purchasing Manager

Progressive Medical Center

2015 to Current; Atlanta, GA

Manage all Facilities Repairs, Medical Devices.

Delivered a $30k savings in the first year by streamlining spending. Manage relationships with Internal & External Customers. Interface with team leads on new strategies, mentoring, coaching and staffing.

Provide support for doctors, nurses, medical assistants, and patients. Implement a new process and procedure to meet or exceed company deadlines.

Oversee all purchase orders and manage internal and external inventory.

Develop and execute procurement strategies for purchasing needed items.

Quality Control Manager/Plant Manager

Around Town Transportation Products, LLC

2006-2009; Peachtree City, GA

Planned, organized, directed and managed day-to-day operations to exceed customer’s expectations.

Assured highest levels of quality of manufactured commercial and personal wheelchair vans.

Increased production, assets capacity and flexibility while minimizing unnecessary cost and maintained quality standards by exceeding targeted goal of 5 wheelchair van production per week and 1 wheelchair van component/unit per day from each assembly section.

Increased production by more than 50% in 1st year and 80% in 2nd year of employment.

Managed numerous accounts including the safe handling of fiberglass, chemical disposal and waste management following strict governmental guidelines.

Saved company over $5000 with waste management by

interpreting and following waste management

recommendations and guidelines.

Successfully prevented fines for improper waste disposal. Developed systems and processes to track and optimize productivity and standards, metrics and

performance targets to ensure effective return on assets. Addressed employees' issues/grievances and administered collective bargaining agreements and problem

resolutions.

Implemented best practices for production by facilitating in- services and training sessions with staff.

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