Attendance and Punctuality

Regular attendance and punctuality are essential to the efficient operation of the Company and to the Company's ability to deliver high standards of performance to our customers. Therefore, you are expected to report to work as scheduled, on time and prepared to start working. Patterns of poor attendance, tardiness, and/or early departures are disruptive to the operation and will be subject to disciplinary action, up to and including termination.0F

1

Regardless of the reason for your absence, you are expected to properly notify your supervisor or designated point person of an absence or tardy as soon as it is known, but at least two (2) hours prior to the start of your scheduled work time. Car trouble, waking up late, traffic, etc., is not an excuse for being late or absent from work. In addition, lack of a telephone or absence from town is not an excuse for failing to notify your supervisor of absence or tardiness. If you are absent for more than one day, you must call in for each day of absence unless you are on an approved leave of absence. Unreported and unexcused absences of three (3) consecutive workdays, without notifying your supervisor, will be considered a voluntary resignation of employment with the Company.

We do realize, however, that there are times when absences and tardiness cannot be avoided. This is why we have a system that allows you to monitor your “points” before any disciplinary action will be taken against you. It is the employees’ responsibility to monitor their point status and be aware of developing attendance problems.

Absences due to illnesses or injuries that qualify under Workers Compensation, Family and Medical Leave Act

(FMLA) and/or Americans with Disabilities Act Amendment Act (ADAAA) or any other federal, state or local laws, as determined after proper review and approval by the Human Resources and or Employee Relations Department(s) will not be counted against an employee’s attendance record. An Employee should speak with the MarketSource Human Resources/Employee Relations Department(s) with questions or for further information.

Step & Point Amount Disciplinary Action Presented by Step I: 0 -2 Points None N/A

Step II: 3 - Points Verbal Written Warning Manager Step III: 6 - Points Written Warning Manager

Step IV: 9 - Points Final Warning Manager

Step V: 12 - Points Termination Manager & ER

MarketSource reserves the right to bypass the defined disciplinary phases within its sole discretion where appropriate based upon the circumstances. 1 The Company reserves the right to edit or change this Policy without notice and with immediate effect. Company has the maximum discretion permitted by law to interpret, administer, change, modify, or delete this policy at any time with or without notice. No statement or representation by a supervisor or manager or any other employee, whether oral or written, can supplement or modify this policy. Employees will begin with a record of 0 points and a set number of points will be accumulated for each attendance occurrence as indicated below:

• 0 Points

o Absence from work because of a work-related injury with medical verification that the employee is unable to work.

o Absence from work for using available sick time (if applicable). o Absence from work because of jury duty, military leave, medical leave, FMLA leave, lack of work, subpoenas, or any other absence expressly authorized by the Company, the terms of Company policy, or the law.

• 1 Point

o Late arrival to work by 6 minutes or more for any unexcused reason.

• This includes returning late from break.

o Early departure from work by 6 minutes or more for any unexcused reason.

• 2 Points

o Absence from work for any unexcused reason and with proper call-in (Proper call-in defined in paragraph 2 on page 1).

• 3 Points

o Absence from work for any unexcused reason, without proper call-in (Proper call-in defined in paragraph 2 on page 1).

• 4 Points

o Absence from work for any reason not excused and without proper call-in. Also known as

“No-call / No Show” or “Unreported and Unexcused.” The attendance policy guidelines will apply if you are on official company travel and if you commit to covering another shift and/or trade a shift with another employee. Earning Credits (Six Month Calendar)

Employees will have the opportunity to earn credits two ways to lessen their points balance: Method 1 - For every 60 calendar days without an occurrence, one accrued point will drop off on the 1st day of the following month.

Method 2 - The point system is based on absences from work that occurred during the previous 6-month calendar period. Calendar period starts the month the employee receives their first occurrence/accrues points. At the start of the 7th month following that period, points received from the first month are removed/drop off from the employee’s record. For purposes of this policy, examples are as follows:

• Employee for the first time accrued 4 points in the month of February. On August 1, points accrued in the month of February will drop off.

o The calendar period is February – July, since the first occurrence happened in February.

• Employee accrued 2 points in the month of September. On March 1, points accrued in the month of September will drop off.

o The calendar period is September - February

Chronic Absence or Tardiness

Employees receiving corrective action under this policy are expected to improve their attendance/punctuality. Employees who are chronically unable or unwilling to attend work regularly present a hardship to other employees and customers. Thus, any employee who within the past year received two corrective actions of the same type will be subject to the next level of correction for future periods of absence. Established Pattern: Policy Abuse

It is expected that everyone will accumulate some points under this system. Points, like absences, are to be expected but any established pattern of absences or attempts to circumvent the intent of this policy will be considered abuse and subject to discipline up to and including termination.

Contact this candidate