Keenan Highgate

Boy Scout

Toronto, ON

ad27fj@r.postjobfree.com

+1-416-***-****

A passionate people person with excellent technical, communication, organizational and writing skills developed through history of customer service, and work experience. I look forward to combining my skills, work experience and accomplishments to make a positive contribution to the organization.

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Work Experience

Team Lead / Driver

CARGO CABBIE - Toronto, ON

July 2022 to Present

• Hire, train, and manage crew members effectively to ensure their success on the job and within the company

• Load, unload and move furniture and household goods by hand or using basic material handling equipment

• Check the inventory of the truck on a daily basis, make sure that the truck is up to standards to operate

• Know the Toronto inside out and GTA

• Responsible for Diesel trucks and general maintenance (oil check, tire pressure..)

• Identify destinations, establish routes and maintain schedules

• Ensure the content of the truck is safely packed

• Verify schedule with clients and calling before arrival

• Supervise crews on job sites and ensure the safety and quality of services being delivered, and assist with moves

• Communicate with clients to ensure customer satisfaction, resolve complaints, and facilitate the sales/ booking of jobs

Shop Supervisor

RnR Staging - Etobicoke, ON

February 2008 to Present

Rigging pulleys from ceilings to floors up to 30ft in the air Designing, manufacturing and installing theatrical stage rigging systems and efficiently prepared quotes and orders

Maintain standard inventory and ensure product quality Provide everything from simple stage hardware to highly sophisticated systems for major shows and events

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A member of the South Etobicoke Youth Assembly

S.E.Y.A

2001 to Present

Shift Supervisor

Canada Post - Toronto, ON

January 2018 to April 2020

Reported directly to Superintendent. Also relived the superintendent when they were unable to be reached.

Responsible to the collection, sortation and delivery of all mailings, parcels, postcards, etc. Responsible for the payroll and scheduling of employees. Had to plan and carry out weekly safety meetings

Key component of relationship between floor workers to upper management. Rural and Suburban Mail Carrier

Canada Post - Greater Toronto Area, ON

October 2013 to February 2018

Manually sort mail direct to route depending on demand. Responsible for 100% coverage delivery of mail, parcels, ads on a daily basis. Technical Support/ Customer service

SITEL Communications Call Center - Etobicoke, ON

October 2006 to December 2007

Provide customers with accurate product information by determining their needs, offering solutions and alternatives and add on sales that meet their needs and contributed to the departments sales goal.

Utilized available resources to maintain knowledge of product features, services, and customer selling techniques

Assisted in guidance, training and coaching new and existing employees to ensure that every employee has the skills and knowledge to excel in their job.

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ADDITIONAL INFORMATION

Skills

• Shift Management

• Writing Skills

• POS

• Serving Experience

• Management

• Supervising Experience

• Payroll

• Interviewing

• Time Management

• Microsoft Office

• Leadership

• English

• Microsoft Powerpoint

• Cash Handling

• Communication Skills

• Inventory Control

• Microsoft Word

• Conflict Management

• Event Planning

• Security

• Recruiting

• Load & Unload

• Human Resources

• Employee Orientation

• Assembly

• Troubleshooting

Languages

• English - Advanced

Additional Information

SKILLS

Technical know-how: I'm proficient with Sky Jacks, Genies and Single man booms. I have my Lift Ticket from Dwight Crane. Expert in Microsoft Office and familiar with social media sites. I quickly learn new software and technology with ease.

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Professional communication: I am adept at written and verbal communication, and have strong organizational and interpersonal skills.

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Responsible work ethic and time management: I handle a high-volume workload with attention to detail, in a deadline-driven environment, with minimal supervision.

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Team player: I am self-motivated, and can work independently or as part of a team. I bring enthusiasm when either assisting or leading.

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Results focused: I treat my customer's issue like it's my own, striving for first-call resolution, and making follow-ups as needed.

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Customer service soft skills: I am an active, empathetic listener, who considers issues from both a business and customer perspective. I solve problems creatively and use tact and diplomacy to find common ground and achieve win-win outcomes.

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