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Customer Service Administrative Support

Queens, NY
January 29, 2024

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Kimeta Jerrick

***-** ***** ***, *******, NY ****4 718-***-****


A seasoned professional with extensive experience in customer service, administrative support, and team leadership. Known for exceptional organizational skills and a commitment to excellence, I effectively enhance customer experiences and streamline operations. My background in healthcare support and management demonstrates a versatile skill set and a dedication to quality service. Ready to bring a results-oriented and caring approach to a dynamic new role.


●Customer Service

●Detail Oriented

●Computer Skills

●Scheduling and Planning

●Cleaning and Sanitizing

●Understanding Dietary Guidelines

●Meal Preparation

●Relationship Building

●Time Management

●Issue Resolution

●Team Collaboration


Workload Management


05/2016 - 08/2023

Parkview Care & Rehab Center, Massapequa, NY -Dietary Associate

●Treated patients and team members with dignity and respect.

●Organized and distributed meals according to established meal plans.

●Assisted with meal prep for daily meals, following strict sanitation and food handling guidelines.

●Cleaned building floors by sweeping, mopping, or vacuuming.

●Completed routine maintenance checks, notifying management of needed repairs.

12/2016 - 01/2019

ACLD, Bethpage, NY -Direct Support Professional

●Supervised medication administration, personal hygiene, and other activities of daily living.

●Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

●Contributed to case reviews of client status and progress.

●Transported clients to doctor's appointments and errands.

●Assisted individuals in the development of social skills to become integrated into the community.

09/1992 - 06/2018

McDonald's, Levittown, NY -Manager

●Conducted quality, timely performance feedback, and performance appraisals.

●Enhanced team member performance through strategic and tactical approaches, motivational coaching, and training.

●Resolved conflicts between employees by providing guidance on company policies and procedures.

●Assessed team member's skill sets and assigned tasks for optimal efficiency.

●Maintained operational standards through thorough opening, closing, and shift change functions.

●Coordinated shift management to ensure seamless operations, optimal staff utilization, and the maintenance of high service standards, even during peak hours or staff transitions

03/2008 - 02/2013

Self-employed, The Bronx, NY-Childcare Provider

●Engaged in creative play activities that promoted language development, physical activity, and problem-solving skills.

●Instructed children in eating, resting, and restroom habits.

●Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.

●Monitored children's progress through ongoing assessments of their abilities and interests.

●Organized and planned age-appropriate reading, crafts, and music lessons.

01/2002 - 01/2003

Toppin and Toppin, Queens Village, NY-Administrative Assistant

●Responded to client calls and inquiries to deliver applicable information.

●Created and updated case management and client account databases.

●Provided administrative support services, including scheduling appointments, maintaining calendars, and making travel arrangements.

●Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.

●Answered multi-line telephone with a polite tone of voice to provide general information and answer inquiries.

●Performed data entry tasks into various computer systems accurately and promptly.

01/2001 - 01/2003

Pathmark, Queens, NY-Cashier

●Processed customer payments quickly and returned exact change and receipts.

●Helped customers find specific products, answered questions, and offered product advice.

●Checked personal identifications during alcohol and tobacco sales.

●Answered phone calls to assist customers with questions and orders.

●Counted and balanced cashier drawers.

●Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.

●Leveraged CRM system to manage sales activities and track sales performance.


The Marriot, Huntington, NY-Hospitality Attendant

●Checked rooms to ensure they met standards for cleanliness and tidiness.

●Communicated with the maintenance team on damages to repair.

●Laundered sheets and removed stains to restore linens to pristine condition.

●Assisted colleagues whenever necessary to meet deadlines set by management.

●Maintained clean floors throughout the property by sweeping, scrubbing, and waxing.

●Maintained cleaning cart with supplies, such as fresh linens and towels.

●Removed trash from rooms and replaced liners to wastebaskets.

●Returned vacant rooms to occupant-ready status by deep cleaning


Amityville Memorial High School, Amityville, NY - High School Diploma 1996


●Security Certificate, Goodwill Industries

●Hotel Management Certificate, Wilson Technical School

●Certified Childcare Provider, New York State

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