A seasoned professional with extensive experience in customer service, administrative support, and team leadership. Known for exceptional organizational skills and a commitment to excellence, I effectively enhance customer experiences and streamline operations. My background in healthcare support and management demonstrates a versatile skill set and a dedication to quality service. Ready to bring a results-oriented and caring approach to a dynamic new role.
●Scheduling and Planning
●Cleaning and Sanitizing
●Understanding Dietary Guidelines
05/2016 - 08/2023
Parkview Care & Rehab Center, Massapequa, NY -Dietary Associate
●Treated patients and team members with dignity and respect.
●Organized and distributed meals according to established meal plans.
●Assisted with meal prep for daily meals, following strict sanitation and food handling guidelines.
●Cleaned building floors by sweeping, mopping, or vacuuming.
●Completed routine maintenance checks, notifying management of needed repairs.
12/2016 - 01/2019
ACLD, Bethpage, NY -Direct Support Professional
●Supervised medication administration, personal hygiene, and other activities of daily living.
●Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
●Contributed to case reviews of client status and progress.
●Transported clients to doctor's appointments and errands.
●Assisted individuals in the development of social skills to become integrated into the community.
09/1992 - 06/2018
McDonald's, Levittown, NY -Manager
●Conducted quality, timely performance feedback, and performance appraisals.
●Enhanced team member performance through strategic and tactical approaches, motivational coaching, and training.
●Resolved conflicts between employees by providing guidance on company policies and procedures.
●Assessed team member's skill sets and assigned tasks for optimal efficiency.
●Maintained operational standards through thorough opening, closing, and shift change functions.
●Coordinated shift management to ensure seamless operations, optimal staff utilization, and the maintenance of high service standards, even during peak hours or staff transitions
03/2008 - 02/2013
Self-employed, The Bronx, NY-Childcare Provider
●Engaged in creative play activities that promoted language development, physical activity, and problem-solving skills.
●Instructed children in eating, resting, and restroom habits.
●Prepared meals, snacks, and refreshments for children according to dietary needs and restrictions.
●Monitored children's progress through ongoing assessments of their abilities and interests.
●Organized and planned age-appropriate reading, crafts, and music lessons.
01/2002 - 01/2003
Toppin and Toppin, Queens Village, NY-Administrative Assistant
●Responded to client calls and inquiries to deliver applicable information.
●Created and updated case management and client account databases.
●Provided administrative support services, including scheduling appointments, maintaining calendars, and making travel arrangements.
●Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
●Answered multi-line telephone with a polite tone of voice to provide general information and answer inquiries.
●Performed data entry tasks into various computer systems accurately and promptly.
01/2001 - 01/2003
Pathmark, Queens, NY-Cashier
●Processed customer payments quickly and returned exact change and receipts.
●Helped customers find specific products, answered questions, and offered product advice.
●Checked personal identifications during alcohol and tobacco sales.
●Answered phone calls to assist customers with questions and orders.
●Counted and balanced cashier drawers.
●Boosted customer satisfaction levels by going the extra mile to personalize service for each customer.
●Leveraged CRM system to manage sales activities and track sales performance.
The Marriot, Huntington, NY-Hospitality Attendant
●Checked rooms to ensure they met standards for cleanliness and tidiness.
●Communicated with the maintenance team on damages to repair.
●Laundered sheets and removed stains to restore linens to pristine condition.
●Assisted colleagues whenever necessary to meet deadlines set by management.
●Maintained clean floors throughout the property by sweeping, scrubbing, and waxing.
●Maintained cleaning cart with supplies, such as fresh linens and towels.
●Removed trash from rooms and replaced liners to wastebaskets.
●Returned vacant rooms to occupant-ready status by deep cleaning
Amityville Memorial High School, Amityville, NY - High School Diploma 1996
●Security Certificate, Goodwill Industries
●Hotel Management Certificate, Wilson Technical School
●Certified Childcare Provider, New York State