Sharon Midgette

Mobile: 240-***-**** Email: ad27d7@r.postjobfree.com

Security and intelligence professional with over 15 years of experience, including military operations, security, and administration. Possesses a TS/SCI clearance with polygraph. Skilled in administrative duties, human resources management, and customer service. Proven ability in writing, interpersonal communication, and leadership, with experience in the US Army Reserve including deployments to Operation Iraqi/Enduring Freedom. EXPERIENCE:

AWS (Amazon Web Services)

Data Center Technician, Data Center Operations (DCO) (Level 3) July 2023- current Played a pivotal role maintaining AWS's extensive cloud computing infrastructure. This involved ensuring the optimal performance and upkeep of critical data center infrastructure.

• Hardware and Network Troubleshooting: Specialized in server rack installations and hardware break-fix tasks across various components. Efficiently resolved network issues and promptly responded to situations impacting operational stability, thereby ensuring minimal downtime.

• Communication and Collaboration: Served as the primary liaison for internal stakeholders (Network Engineers, Systems Engineers, Software Developers, Technical Operations) and external partners

(Hardware Vendors, Contractors, Service Providers). This role required effective communication and problem-solving skills.

• Service Level Agreement (SLA) Compliance: Ensured strict adherence to SLAs by efficiently managing trouble tickets through a directed workflow. Acted as the initial point of contact for hardware troubleshooting and technical queries, demonstrating proficiency in incident resolution.

• Operational Support and On-call Duties: Actively participated in on-call rotations, supporting data center operations through scheduled maintenance and change management activities. This role required continuous monitoring of data center infrastructure to ensure reliability and efficiency.

• Team Collaboration and Metric Analysis: Engaged in team meetings to review performance metrics and strategize on achieving daily and weekly objectives. Contributed to a collaborative team environment that focused on goal attainment.

• Policy and Procedure Adherence: Maintained a thorough understanding of departmental policies and procedures, particularly those related to safety and security. Applied this knowledge effectively in various operational contexts.

• Process Improvement and Documentation: Contributed to the documentation and root cause analysis of operational issues. Actively participated in process improvement initiatives, enhancing the overall efficiency and effectiveness of the data center environment.

• Mentorship and Training: Assisted in the development and training of less experienced team members, sharing knowledge and expertise to foster a learning and growth-oriented atmosphere within the team. Securitas, Reston, Virginia

SCIF Site Supervisor 11/2022 – July 2023

As a SCIF Security Supervisor (Microsoft subcontractor), I oversee operations for two buildings, three spaces, and three FSOs while managing the needs of 12 officers. I handle CBRE maintenance requests, GDIT global security scheduling, and ICM requests for escorting non-cleared visitors, as well as manage payroll, schedules, leave requests, and new employee training. My duties include managing and scheduling Security Officers, ensuring compliance with established rounds and post orders, handling requests from the field supervisor, and conducting coaching, training, and disciplinary actions to maintain high performance levels among my team. Additionally, I prepare and submit various reports to maintain effective communication with company management, designated representatives, and client representatives.

• Manage, supervise, and schedule Security Officers and personnel assigned to client site(s) to ensure adequate coverage, compliance with established rounds, and post orders.

• Prepare and submit various reports as required to maintain effective communication with company management, designated representatives, and client representatives. Sharon Midgette

Mobile: 240-***-**** Email: ad27d7@r.postjobfree.com

• Conduct coaching, training, and disciplinary actions to maintain a high level of performance among my team, promoting adherence to company policies and procedures. Competencies:

• Possess extensive knowledge of security operations and procedures, coupled with supervisory practices and procedures, to effectively lead and manage a team.

• Exhibit excellent communication and interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

• Demonstrate exceptional organizational skills, including the capacity to handle multiple tasks concurrently and adapt to changes in the external environment and organization while exhibiting sound judgment, flexibility, and decision-making skills.

National Security Agency (NSA) ACC 32 IS/CSS, Fort Meade, Maryland Civilian TS/SCI w/poly

Assistant for the Command Leadership 06/2018 – 11/2022 As Assistant for Command Leadership at NSA ACC 32 IS/CSS, I coordinated and managed program administration functions, including training and security, for a 400+ person organization. I liaised between the unit and over 450 military and civilian personnel offices and proposed alternate approaches to leadership to operate programs more efficiently. I utilized structured problem solving to create action plans, briefed leadership on recommendations and saved ~550 FTE hours annually through several initiatives.

• Managed multiple administrative programs while providing support to a 400+ person organization.

• Facilitated effective communication between the unit and over 450 military and civilian personnel offices.

• Proposed alternate approaches to leadership that streamlined programs and saved approximately 550 FTE hours annually.

Security Operations Command Center/Armed Security Officer Omniplex World Svcs (Transportation Sec. Admin. HQ, Arlington VA) G4S Govt Solutions (GAO HQ, Washington DC)

Armed Security Roles 1/2014 – 6/2018

As an individual with extensive experience in armed security roles, I possess a range of valuable skills that make me a strong candidate for any security-related position. I have a proven track record of coordinating and managing resources, administering programs, designing, and implementing training programs, providing administrative support, communicating effectively, utilizing structured problem-solving techniques, offering guidance and leadership, maintaining control of sensitive information through file and record management, and adhering to privacy act policies and procedures. These skills, coupled with my proficiency in various armed security roles, make me an asset to any organization seeking a capable and reliable security professional.

• Served in various armed security roles, including Security Operations Command Center and Transportation Security.

• Successfully performed all duties and responsibilities required for each role ABM Security (US Postal Inspection Service, Washington DC) 11/2009 – 1/2014 As a law enforcement professional, I am authorized to enforce state laws, make arrests, and take charge of accidents. In my role as a security officer, I physically protect the HQ complex, staff, and visitors from crime or terrorism threats. Additionally, I perform Emergency Response Team functions for Medical and Facility Incident Response, including HazMat training and First Aid/CPR/AED.

To ensure the safety and security of the facility, I monitor the alarm system at the emergency ops center using CCTV to assess potential threats. I also run queries and input data into the Visitor Management System (VMS) to validate Sharon Midgette

Mobile: 240-***-**** Email: ad27d7@r.postjobfree.com whether visitors have the proper clearances and/or authorization to enter the facility. In my supervisory capacity, I am responsible for supervising and training new officers in Command Center security procedures and practices. I also answer calls and complaints involving emergencies, access and query national databases, and maintain positive relations with tenants, contractors, and community associations.

• Enforce state laws, make arrests, and take charge of accidents

• Physically protect HQ complex, staff, and visitors from crime or terrorism threats

• Monitor alarm system and run queries in the Visitor Management System to validate clearances and authorizations

United States Army Reserve

Administrative Specialist/Human Resources Specialist Deployed to Kuwait / Iraqi Freedom

Postal Finance Officer/Convoy Ops Team 5/2003 – 9/2015 I served in the United States Army Reserve from 2003 to 2015, holding positions as an Administrative Specialist and Human Resources Specialist. One of my deployments included serving as a Postal Finance Officer and a member of the Convoy Ops Team during Iraqi Freedom in Kuwait from 2005 to 2006. In this role, I managed the Military Post Office (MPO) in Kuwait and Qatar, ensuring that over 900 U.S. service personnel, civilians, and contractors received their mail and supplies in a timely manner. I also worked closely with local foreign nationals to ensure the security of USPS property and monitored their daily operations.

• Served as an Administrative Specialist and Human Resources Specialist in the United States Army Reserve from 2003 to 2015

• Deployed to Kuwait as a Postal Finance Officer and a member of the Convoy Ops Team during Iraqi Freedom from 2005 to 2006

• Managed the Military Post Office (MPO) in Kuwait and Qatar, ensuring timely delivery of mail and supplies to over 900 U.S. service personnel, civilians, and contractors

• Worked closely with local foreign nationals to ensure the security of USPS property and monitored their daily operations

• Assisted in nightly convoy operations to deliver and retrieve USPS mail and supplies Frequently activated in United States; (10-20 weeks per year between 2006-2011, several weeks/year 2012-2015) to support deployed and other units.

As an Administrative Specialist/Human Resources Specialist in the United States Army Reserve, frequently activated to support deployed and other units for 10-20 weeks per year between 2006-2011, and several weeks per year from 2012-2015. Responsibilities included maintaining personnel files, onboarding new personnel, documenting and executing personnel actions, coordinating operational support activities, supervising the Commander and Command Sgt Major, managing calendars and schedules, composing and editing correspondence and memoranda, transcribing agendas and meeting minutes, editing and distributing bulletins and staff memoranda, maintaining and procuring supplies and equipment, and tracking, recording, and reporting training status for unit members, including leading and conducting classroom training.

EDUCATION:

Morgan State University Baltimore, Maryland

90 Semester hours; GPA 3.2 (approximate)

JOB RELATED TRAINING:

• American Council on Education, Columbia, South Carolina (November 2003 - January 2004) o Certifications: Administrative Specialist, Human Resources Generalist

• United States Postal Officer School/Fox Five, Columbia, SC (Dec 2004 - Feb 2005) o Certification: U.S. Postal Service Officer

• Honors graduate

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