Customer Service Loss Prevention

Earnest Woodard

Address: **** ******** *. *****, *******, GA 30331

* Home: 678-***-**** * Cell: 678-***-**** * Email: *******@*****.***

Personal Profile

●A focused, trustworthy, dependable professional who is results-oriented with a fine eye for detail

●An innovative, proactive leader with extensive leadership skills and an outstanding track record managing and developing key accounts to maximize profit

●An energetic and motivated professional with excellent strategic sales and marketing skills

●Extensive experience and proven success leading strategic business initiatives

●Results oriented perfectionist with exceptional analytical and problem solving skills

Objective

To obtain a mid-level position that will allow me to utilize my vast analytical, leadership, and excellent communication skills to further the organization’s mission, vision, and values while allowing me the opportunity to further advance my skill set as well as my career aspirations.

Education:

Ashland High School Ashland, MS 06/1979

General Studies Diploma

Northwest Community College Ashland, MS 06/1981

Certificate-Business Office Management

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Employment:

August 2010 - Present Macy’s Cumberland Mall Atlanta, Georgia

●Evening Store Manager for all operations

●Responsible for department managers, associates, customer service and other personnel in every capacity

●Maintained security of cash handling procedures

●Partnered with loss prevention to secure store at open and close business

●Driving Sales/Open New Accounts

●Assisted Associates with hitting team goals

●Coaching, training, implementation of policies and procedures

●Assisted with planning and development of motivational tools for surpassing goals

March 2019 – Present UPS (United Parcel Post) Atlanta, GA,

March 2008 – Present Delta Global Security Security Officer Atlanta, GA

Secure Post for Motion Picture Filming Industry

Patrol perimeter/area to maintain and keep assigned area secure

Keep a watchful eye for unsolicited and abnormal conditions

Check points and check in service for personnel/employees

Official vehicle escorts for clients

First Aid and CPR training

June 2006 – August 2010 Macy’s Shannon Mall Sales Service Asst. Union City, GA

●Assistant Mgmt. with customer service

●Maintained security of cash handling procedures

●Partnered with loss prevention to secure store at open and close business

March 2004–April 2006 Family Dollar Retail Manager Atlanta, GA

●Managed store operations and security thereof

●Customer service supervision

●Sales and inventory control to prevent loss

November 1999-March 2004 Federal Express Checker/Sorter Memphis, TN

●Scanning incoming packages for tracking

●Maintaining the flow of incoming and outgoing packages

●Ensured the security of packages during loading and unloading

July 1981- December 2003 K-Mart Manager Memphis, TN

●Maintained employee schedules

●Balanced daily transactions to maintain loss prevention

●Provided final authorization on customer service issues

Other Training:

References Available Upon Request

Contact this candidate