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Customer Service High Volume

Location:
Kent, WA
Posted:
January 29, 2024

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Resume:

PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

SELENE

SCOTT

S

S

Kent, WA 98032, 206-***-****, ad27cg@r.postjobfree.com Talented Bartender with 10+ years experience, skilled at handling high volume environments completing and contributing to team success. Is capable of working solo and is willing to take on any task. Adapts quickly to new needs and policies.

• Beverage Preparation • Safe Service Compliance • Mixology

• Handling Difficult Customers • Identification Verification • Point of Sale Systems

• Liquor Restocking

Bartender December 2022 - Current

HMS Host Sea Tac Airport, Washington

• Cleaned, organized and replenished supplies to maintain bar appearance.

• Operated POS systems and managed bar tabs to track revenue.

• Recommended current products and limited promotions to upsell beverage orders.

• Set up and maintained appropriate stock levels for bar.

• Used proper pour methods to reduce waste and spills.

• Checked identification before serving alcohol to comply with state and federal laws.

• Followed alcohol awareness procedures to prevent intoxication and deal with intoxicated guests.

• Backed up servers by preparing cocktails for dining area guests.

• Greeted guests to provide warm welcome and promote good customer service. Bartender July 2021 - November 2022

Half Lion Brewery Kent, WA

• Monitored customers for excessive consumption and cut off service.

• Served bottled or draft beer to customers and advised on different flavors.

• Kept customer numbers high by creating fun atmosphere.

• Tracked drinks and processed payments using POS system.

• Verified customer age prior to serving alcohol.

EDUCATION

• Minimized errors by keeping up with customer preferences and current tabs.

• Complied with strict sanitation standards for equipment, surfaces and glassware.

• Exceeded customer service expectations to earn positive feedback.

• Engaged guests with friendly conversation to build bar loyalty and encourage repeat business. Associate in Arts (A.A.) May 2011

Pacific Lutheran University, Parkland, Washington



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