Case Manager Call Center

Gina Miller

Yuma, AZ ***** 928-***-**** ad27c1@r.postjobfree.com

SUMMARY

Computer operator with over two years of demonstrated ability to ensure complete and accurate data entries into the system. Thorough understanding of maintaining precise computer and paper records. Proven ability to operate various computer software programs.

QUALIFICATIONS

Friendly and Trustworthy

Team Player

Strong Attention to Detail

High Level of Concentration

Self-Motivated

Adaptable

Computer Literate

Critical Thinking

EXPERIENCE

Direct Care Worker Prileo Home Care January 2019 - July 2019

Maintained records of client care, condition, progress, or problems to report and discussed observations with supervisor or case manager.

Provided clients with help moving in and out of beds, baths, wheelchairs, or dressing/grooming.

Cared for clients by changing bed linens, washing laundry, cleaning, and cooking.

Conversed with clients and kept them mentally healthy and alert.

Prepared and served meals to clients.

Sales Representative ACT Advanced Call Center Technologies December 2017 - February 2018

Answered customers questions about products, prices, availability, product uses, and credit terms

Recommended products to customers, based on customers’ needs and interests

Contact prospective or existing customers to discuss how services can meet their needs.

Estimated and quoted prices, credit and contract terms, warranties, and delivery dates

Maintained and kept records of customer account information, interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken using automated systems. Extra Board Banquet Server The Quechan Casino and Resort November 2015 - September 2017

Cleaned and sterilized dishes, kitchen utensils, equipment, and facilities

Examined trays and ensure that they contained required items

Placed food servings on plates and trays according to orders or instructions

Stocked service stations with items such as ice, napkins, and straws

Took special food orders and relayed orders to kitchen Office Assistant The American Legion Post #19 February 2014 - April 2014

Performed various clerical duties such as: typing, filing, answering phones, distributing mail.

Maintained confidential client records

Answered and directed calls promptly and courteously

Operated office machines, such as photocopiers, facsimile machines, and office computers.

Communicated with customers, employees, and other individuals to answer questions, and disseminate or explain information.

Customer Service Representative NCO Customer Management, Inc. April 2007 - October 2009

Answered a high volume of telephone calls from customers regarding payments, returns and charges.

Researched and responded to customer inquiries and explained transactions to their satisfaction

Recognized by customers who appreciated my extra efforts

Kept records of customer interactions, transactions, inquiries, complaints and actions taken.

Maintained and updated customer account records. EDUCATION & CERTIFICATIONS

Associates Degree of Applied Science Degree in Office Administration 2014 Arizona Western College Northstar Certification 2023 Goodwill of Central & Northern Arizona

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