Customer Service Sales Coordinator
Resume:
Ira Thomas Stuart Jr.
Fredericksburg, VA 22407
ad27by@r.postjobfree.com
540-***-****) H
540-***-****) C
Summary of Qualifications
An organized individual displaying time management skills and offering customer service on many different levels.
1 Offering several years of customer service skills with the Public through Retail Trades.
2 Background knowledge in scheduling, coordinating and following up on tasks at hand.
3 Dealing one on one with the Public whether Customer or Vendor Related.
4 Goal and Task oriented that works well with a team but can function independently.
Employment Experiences
Contractor Sales Coordinator July 2001 – July 2006
Lowes Contractor Yard (Currently Strober Companies)
Fredericksburg, Virginia
1 Scheduling deliveries with customer generated work orders.
2 Managing a multi-million dollar Account for consistency and accuracy of orders.
3 Maintaining and overseeing inventory of large volume turnover.
4 Reviewing and comparing orders to current level of inventory.
5 Contributing to negotiations of existing Vendor to Supplier Contract Agreements.
6 Always entertaining new tasks not related to present responsibilities.
7 Constantly following up with Customers’ concerns of problems and issues with deliveries and product.
8 Qualified to Spec Out Engineered Floor Systems Per Layout.
Warehouse Customer Service Associate Oct 1999 – Feb 2001
Value City Furniture
Woodbridge, Virginia
1 Responsible for stocking inventory.
2 Oversee Quality Control of current inventory.
3 Prepping product for delivery and assembly due to Customer’s satisfaction.
4 Maintaining Customer Service Relations in a timely fashion based off Customer Complaints.
5 Insuring a variety of product line and several levels of Customer Service.
Warehouse Stocker May 1998 - Oct 1999
Target
Woodbridge, Virginia
1 Timely managed unloading of Delivery Trucks.
2 Compared bill of laden to material physically on truck.
2 Organized warehouse space for present and future product lines.
3 Utilized Flexing strategy to space available on shelves to warehouse stock coming and going.
Heating and Plumbing Assistant June 1996 – May 1998
Betty’s Heating and Plumbing
Newport News, Virginia
1 Responsible for excavating many aspects of land to properly place plumbing attributes.
2 Installation of water and drain lines.
3 Maintain schedule of tasks to weekly need analysis.
4 Abiding by local codes and Builders approval.
Home Depot May 2015 – July 2015
Outside Sales
Fredericksburg, Va 222407
1 Responsible for selling Home Depot s do-it-for-me services to clients in their homes.
2 Develop price quotes and present warranty information and financing options.
3 Work with customers to complete the necessary sales contracts and paperwork.
Sales Specialist August 2018 – December 2018
Pohanka Hyundai
Fredericksburg, Virginia
1 Enhance the customer buying process by performing high-quality, professional, and knowledgeable presentation and demonstration of vehicles
2 Prepare and present demo vehicles so latest technology is enabled and ready for display
3 Supply customer with product Performance and benefits
4 Build strong rapport with customers
5 Assist with lead generation by managing incoming email and text communication
6 Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
Sales Specialist February 2019 – June 2019
Mazda/Volkswagen of Fredericksburg
Fredericksburg, Virginia
1 Enhance the customer buying process by performing high-quality, professional, and knowledgeable presentation and demonstration of vehicles
2 Prepare and present demo vehicles so latest technology is enabled and ready for display
3 Supply customer with product Performance and benefits
4 Build strong rapport with customers
5 Assist with lead generation by managing incoming email and text communication
6 Prepare email collateral for clients in anticipation of scheduled appointments, making sure clients are informed before they walk into the dealership
SCI August 2019 – March 2020
Independent Driver (NAPA)
Fredericksburg, Virginia
1 Responsible for moving ordered parts and products from the store location to various
customer premises
2 Key contact point with wholesale customers and is accountable for punctual, accurate
deliveries
3 Ensuring invoice accuracy
4 Keeping an accurate delivery log
5 Providing excellent, courteous service in a precise and friendly manner
AutoZone June 2021 – May 2022
1 Utilizes ZNET to help customers locate merchandise or find suitable alternatives
2 Follows all company policies, procedures and management direction, including all fleet and safety policies 3 Ensures commercial products are delivered on time and in excellent condition
4 Drives delivery vehicle to transport parts to Commercial customers, including the loading and unloading of
parts
5 Maintains a safe driving and working environment, including PPE (Personal Protective Equipment)
6 Picks up parts from nearby stores and outside vendors
7 Ensure appropriate delivery documentation is generated and issued for each delivery, then appropriately
8 filed at the AutoZone store
9 Follows proper accident procedures
10 Properly maintains vehicle(s) and takes the necessary steps to report vehicle maintenance issues
11 Ensures that assigned company vehicle is kept clean and presentable
12 Builds long term professional relationships with the customers
13 Handles cash transactions, charge transactions, and core/part returns per company policy and guidelines
14 Inspects, protects, and maintains company assets, merchandise, and vehicles
15 Assists DIY customers between deliveries by performing the following duties:
16 Utilizes OBDII to read codes from customer’s automobiles
17 Practices GOTTChA and assists with the installation of wipers blades, batteries and light bulbs
18 Maintains product knowledge and current promotions through AutoZone systems and information sources
19 Maintains store appearance and merchandising standards as directed
Certificates
1 LP Auto Cad Program
2 BC Framer and Auto Cad Program
Education
Christopher Newport University- Criminal Justice and Administration
Contact this candidate