Joplin, MO *****
Passionate health care professional with 3 years of management experience. Skilled at supervising 8 or more employees, and overseeing individuals with physical and mental disabilities. Associates in health science and a certificate in billing and coding. Possess strong foundational knowledge of healthcare policies and patient care.
Direct Support Professional Manager
Skills Unlimited Inc. - Joplin, MO
November 2022 to Present
Talk with staff, form good relationships with them. Lead by example. Spend a little time on the floor at the start and end of day. Review Activity Records in Setworks and sign off if appropriately written by staff - if not adequately written follow up with staff to re-do Activity Record Review EMAR, Vitals, Input/output for clients. Make sure PRN meds are being given appropriately and documented correctly with follow ups.
Log in Setworks for all hours worked under GH Manager Record Review event reports - follow up as necessary - All med errors need emailed to (RN) ASAP, check voicemail, check emails set up doctor appts and miles reimbursement sheets as needed. Approve PRN medications (consult with RN) and Overtime as needed Update Director on any unusual activities or things she needs to be aware of, CC her in all communications
Meet with director in office as necessary - ask questions and keep list of topics to talk about when you meet with her
Review employee file needed information in Google Drive and follow up with your employees as necessary
Every other Monday check payroll and turn into HR before Tuesday Every Monday before 9 a.m. add weekend update to the On-Call Notes thread Review meds in med cart to ensure they are present and not expired on Thursday's Bring paperwork (DVR's, labs, reports, etc.) to the Joplin office for scanning.
Bring Personal Spending book to office to have receptionist review for accurate balances Check for home repair inside/outside. Contact appropriate repair services once approved by director. Monthly:
1st of month turn, in expense sheets that are reviewed by you to director 1st of month check, company vehicle logs and send to HR Turn in miles by 3rd of each month on Leave Days & Miles Tracking (if necessary) Take Physician Order's to the doctors to be signed on the 1st of each month and pick up by the 5th Finish all summaries by the 15th of each month at 12p Review house schedule and ensure it is posted in house/on setworks by the 25th Have consumer attendance reviewed and signed off on by the 3rd of each month Have a staff meeting each month - ensure agenda is under forms in Setworks and all staff in attendance and tagged in order for them to review and sign off on with PIN Review client accounts and spend down to under $150 total/Purchase NAFS (when necessary)
Personal plan meetings with case manager
Fire drill once per month (shift is dependent on what quarter we are in) Tornado once per quarter
Earthquake once per year
Inventory on each person
Consents and Leases due in December (mailed to guardian for signature at beginning of month) Flu shot in October (Agency RN administers)
Update face sheets and client pictures in December. Update Setworks consumer picture in December each year
Update client paperwork throughout the year as needed Annual exams and labs - edentulous (no teeth) consumers checked at physical, deferrals signed off yearly by guardian and doctor
Keep up with vaccines
Annual physical, check up every 6 months, labs 6 months-yearly Dental every 6 months if they have teeth
Eye exam every 2 years
Review all CDC Immunizations and complete yearly Flu & TB Vaccine (as long as guardian hasn't deferred on yearly consents)
May 2021 to November 2022
Manages, supervises, and coordinates support personnel in all aspects of client registration, medical records compilation and review, scheduling, and reception of assigned offices. Trains and evaluates performance, assists with problem resolution, and makes recommendations for personnel actions and motivates employees to achieve peak productivity and performance. Responsible for interviewing, hiring and coordination of training and development for all support staff in the team leaders assigned office(s), including maintaining training documentation and performing 30/60/90/120-day reviews with all new staff. Responsible for the processing of time sheets and approval of time off requests for all support staff in the team leaders assigned office(s). Process various reports, including but not limited to, the missing diagnosis report and the posted appointment audit report on a weekly or bi/weekly basis, working with the appropriate staff for resolutions.
Monitoring and/or resolution of data contained in assigned reports on a weekly/bi- weekly/monthly basis to ensure any delays in billing are eliminated efficiently and accurately. Responsible for working with staff in meeting the collection goals as outlined by the Director of Support Services and Credentialing.
Assistant Team Leader
October 2020 to May 2021
Managed, supervised, and coordinated support personnel in all aspects of client registration, medical records compilation and review, scheduling, and reception of assigned offices. Trained and evaluated performance, assisted with problem resolution, and made recommendations for personnel actions and motivated employees to achieve peak productivity and performance. Responsible for the processing of time sheets and approval of time off requests for all support staff in the team leaders assigned office(s).
Processed various reports, including but not limited to, the missing diagnosis report and the posted appointment audit report on a weekly or bi/weekly basis, working with the appropriate staff for resolutions.
Monitored and/or resolution of data contained in assigned reports on a weekly/bi-weekly/ monthly basis to ensure any delays in billing are eliminated efficiently and accurately. Responsible for working with staff in meeting the collection goals as outlined by the Director of Support Services and Credentialing. Medical Office Specialist
September 2019 to October 2020
Checked in clients for appointments and scheduled them for future appointments. Admissions-signed clients up for services.
Made sure the charts were complete and accurate.
Went to other offices and filled in for staff when needed Direct Support Professional
Preferred Family Healthcare, Inc.
September 2018 to September 2019
Took care of adults that had a mental and physical disability Performed personal care tasks, such as assisting with personal hygiene, feeding, and ambulation. Transported and supervise clients at volunteer opportunities to help them have interactions with the community.
Responded to behavioral spurts from patients as needed. Education
Associate's degree in Health Science
Ultimate Medical Academy-Tampa
ceritificate in Medical Billing & Coding
Kaplan University-Davenport Campus
• Developmental Disabilities Experience
• Medical Records
• Human Resources
• Home Care
• Medication Administration
• Meal Preparation
• Case Management
• Patient Care
• EMR Systems
• Vital Signs
• Medical Terminology
• Crisis Intervention
• Autism Experience
• Microsoft Office
• Social Work
• Medical Billing
• Supervising Experience
• Employee Orientation
• Anatomy Knowledge
• Medical Coding
• CPT Coding
• Medical records
• Medical terminology
• Medical coding
• Documentation review
• Clerical experience
• Front desk
• Vital signs
• Anatomy knowledge
• Customer service
• Office management
• Cold calling
• Google Docs
• Microsoft Access
• Supervising experience
• Human resources
• EMR systems
• Classroom experience
• Retail sales
• Sales management
• Early childhood education
Certifications and Licenses
November 2022 to November 2024
November 2022 to November 2024
Prevention, De-escalation and intervention of behaviors