Customer Service Claims Adjuster
Resume:
Suann Spear, LUTCF
Kearney, Mo 64060
ad27aw@r.postjobfree.com
linkedin.com/in/suann-spear-b0631b121
Objective
To utilize my extensive insurance knowledge and experience of agency ownership, technical claim processes, marketing, negotiation, leadership management and superior customer service. Proven ability to continually strive to achieve optimal performance results while providing excellent customer service, integrity and professionalism. Proven ability to lead, manage and resolve conflict and bring to a copacetic resolution.
Education
William Woods University, Fulton, Missouri
May 1999, Bachelor of Science Degree Business Management
2011- 2020 Licensed in Property, Casualty, Life and Health Insurance, State of Arizona
2007- Life Underwriters Training Council Fellow (LUTCF) designation.
HAAG
Xactimate
State of Oklahoma, non-resident Adjuster License 2015-2024
Awards and Recognitions
2020, Allstate, Golden Compass Award, excellence in customer service, 100% positive survey returns.
Fall,2018, Winter 2018 and Spring 2019-Liberty Mutual, #1 Customer Service Excellence Award
Work Experience
Allstate Insurance Company, September 2019-
Field Property Claim Adjuster,
Tucson, Arizona
●Field Property/Homeowners Adjuster in Arizona and Virtual Property Adjuster in all US States.
●Inspect, scope, sketch and settle covered damages per policy and estimating guidelines.
Liberty Mutual Insurance: September 2017 – August -2019
Field Homeowners Claims Adjuster
Tucson, Arizona
●Investigate, process, and settle first/third party homeowner’s claims. Assist overflow claims in other states and during high volume claim seasons throughout the country.
●Communicate and negotiate with contractors, vendors, 1st and 3rd insureds and claimants.
CSAA Insurance Group: January 2012- September 2017
Field Homeowners Claim Adjuster
Tucson, Arizona- Homeowners Field Adjuster
●Inspect and evaluate Property Field Claims
●Locate source of damage, determine coverage. Attempt to settle on-site; review written estimate with insureds, issue payment and print documents on site.
Shelter Insurance Company; December 2004 – September 2011
Insurance Agent
Liberty, Missouri
●Developed new business relationships through different advertising platforms, business groups and marketing campaigns. Licensed in all lines of insurance.
●Coaching and developing associates, office management, exceptional service and creating customer referral initiatives, through active communication with the current book of business, new business and business retention.
●Tremendous growth recognized in P&C, L&H policies and exceeded company goals every month.
State Farm Insurance Companies; April 1996- November 2004
Sr. Claims Adjuster, SIU-Special Investigative Unit
Kansas City, Missouri
●Investigate, process, and settle first/third party claims that need additional investigation to determine validity.
●Experience obtaining, evaluating, processing, investigating and analyzing information and documentation regarding policy contracts, regulations and proper procedures.
Pertinent Job Skills
●Proficient use and knowledge of Xactimate Estimating program for more than 15 years.
●Self-motivated with an entrepreneurial spirit, drive and ambition with excellent work ethic, time management skills and demonstrated sales success.
●People-oriented with the ability to manage others, provide leadership and direction based on their individual needs and goals. Ability to establish a positive work environment, with open communication and dialogue to resolve issues, and
●encourage innovation. Establish a positive, cohesive environment of team and individual ownership; while working separately or in a team environment. Provide workflow documentation, enhancements to drive initiatives.
●Proficient knowledge and use of XactAnalysis reporting, Xactimate and mobile application.
●Experience processing and analyzing data regarding the insurance contract.
●Ability to interpret, communicate, evaluate, and investigate to ensure a complete and accurate claim file.
●Proficient in utilizing tools, equipment and applications necessary to conduct a thorough field investigation of property damages. Which include, but not limited to, measuring devices, digital cameras, laser tape, moisture readers, ladders, etc.
●Effective interpersonal skills with the ability to build rapport and ease customer concerns through effective communication and listening skills. Ability to take ownership of an issue or concern presented to resolve and a mutual, satisfactory conclusion.
References and Cover Letter available upon request.
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