SUMMARY: Medical office manager and billing specialist with 12 years of expertise in office administration, interdisciplinary leadership, scheduling, billing, information management, and patient experience in general, surgery, and specialized medical offices returning to healthcare after employment in property and production management

APTITUDES: Office administration Patient services excellence Account management

Medical billing/ collections Insurance coordination ICD-10 coding

Electronic medical records Quality assurance Scheduling/ time efficiency

Policies/ procedures Day-to-day operations Cross-functional collaboration

Confidentiality/ HIPAA Issue resolution Verbal/ written communication

CAREER:

Construction-Renovation Administrator (Remote), Nations Lending Corporation, Independence, OH 2019-2023

Oversaw full-cycle project administration, including deadline adherence, scheduling, coordination of professionals and inspections, regulations and specifications compliance, staff supervision, recordkeeping, and funds disbursements

Collaborated with cross-functional industry professionals to optimize budget, timeline, and workflow efficiency

Spearheaded process improvements to optimize administrative, financial, and operational efficiency;

reviewed procedures, identified issues, and researched solutions to implement strategic system changes

Analyzed and reconciled project budgets; evaluated project changes and estimated completion costs

Ensured client satisfaction, white-glove customer service, issue resolution, and transparent communication

Provided critical support for project leaders; served as liaison between project leaders and customers

Project Coordinator, Corbin Electrical Services, Inc., Marlboro, NJ 2017-2019

Hired on permanent basis after temporary employment agreement due to professional, leadership, and

organizational aptitudes and positive outcomes

Achieved 80% increase in department functionality and workflow efficiency by identifying issues, researching viable solutions, and implementing strategic improvements to satisfy mission and key performance indicators (KPI)

Managed project schedules and timelines; adjusted workflows, task prioritization, and job-related resources

to ensure deadline adherence, efficiency, cost savings, and profitability

Oversaw projects start to finish with cross-team collaboration and proactive issue resolution

Facilitated transparent verbal and written communication to advise key stakeholders of project updates

Production Assistant, American Lawn and Sprinkler, Englishtown, NJ 2015-2017

Streamlined customer relationship management (CRM) and information management standard operating

procedures (SOP) as sales associate-customer liaison

Updated filing and customer data and recordkeeping protocols to improve service and information access

Selected to manage commercial accounts due to aptitudes for communication, task prioritization, and issue resolution

Collaborated with managers, sales teams, and outside profesionals to achieve KPIs

Reviewed individual and team performances, maintained schedules, and managed project deadlines

Developed expertise in industry protocols, safety standards, and regulations

Property Management Assistant, Klein Property Management, Manalapan, NJ 2015

Managed internal and external staff with team culture creation and transparent communication to optimize performance, employee engagement, and cooperation

Promptly addressed customer complaints and concerns for 500+ properties with professionalism and expediency; resolved customer issues through efficiently coordinating repairs and support services

Conducted property inspections to proactively identify and rectify concerns and mitigate risks and liabilities

Organized and led monthly customer meetings to address questions and concerns

Production Assistant, Coastal Insulation Corporation, East Windsor, NJ 2014-2015

Cooperated with sales team on account management, customer communication, and product coordination

Created reports and documents, accurately managed information, supported production efficiency, initiated cross-functional communication, and maintained schedules to avoid delays and improve profitability

Collaborated with manager to optimize operations, productivity, task prioritization, and goal achievement

Office Manager, Tallmadge Foot and Ankle Clinic, Tallmadge, OH 2011-2012

Served as office manager for 3 physicians across 2 locations, including supervising and training 7 administrative staff, handling accounts payable/receivable and banking, sorting and addressing incoming mail, ensuring patient and records confidentiality, managing patient information, and billing patients

Optimized SOPs, workflow efficiency, customer service, and information accuracy across functions

Increased team culture, employee motivation, and quality assurance (QA) through transparent staff communication, targeted staff training, and leading by example

Oversaw human resources functions, including new-hire resume reviews, interviews, hiring, onboarding, and training

Represented practice at professional and community functions to expand industry reach via networking, providing community education on podiatry, and building relationships with key partners and potential patients

Attended meetings and events at healthcare facilities to educate on podiatric-specific healthcare concerns and care

Filled staffing gaps as needed to maintain efficient office administration, patient care, and customer service

Directed office remodeling with strategic planning to avoid impacting patient services

Billing Office Supervisor/ Medical Receptionist, Nordonia Hills Clinic, Northfield, OH 2010-2011

Handled comprehensive front desk patient services in busy office with 5 physicians, including greeting patients, scheduling appointments, completing patient intakes, and updating electronic medical records (EMR)

Supervised 5 staff in billing department and conducted new-hire interviews

Presented billing report summaries at weekly physician meetings

Oversaw medical billing, past-due accounts receivable, collections, insurance paymenst posting, insurance denials and appeals, and patient payment processing

Maintained current knowledge of insurance company protocols, filing system updates, SOPs, and medical terminology

Medical Billing Specialist, Akron Surgical Associates, Akron, OH 2002-2003

Performed same medical billing duties as above with Nordonia Hills Clinic

Medical Billing Specialist/ Medical Receptionist, Doctors Brahms, Cohn & Leb, Inc., Beachwood, OH 1994-1998

Performed same medical billing and receptionist duties as above with Nordonia Hills Clinic

EDUCATION/ CERTIFICATIONS:

Learning Excel 2021: LinkedIn Learning, 1-6-24

Bachelor of Arts in Business and Organizational Communication, University of Akron, OH

Associate of Arts in Liberal Arts, Cuyahoga Community College, OH

TECHNOLOGY:

Microsoft 365 (Word, Excel, Outlook) Electronic health records (EHR) software

Medical billing software ICD-10 procedure coding system

Patient management software Customer relationship management (CRM) software

Patient scheduling Project scheduling/ management

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