LaQuita Barfield

318-***-**** (M)

ad27a5@r.postjobfree.com

SUMMARY

A motivated and dedicated Customer Service Specialist with over nineteen years of active experience with the development and enforcement of policies and procedures in a company. Looking for a manager position in a dynamic organization where my skills will be fully utilized. Proficient in a range of computer applications. Well-developed communication and customer service skills. Proven ability to efficiently plan and manage multiple assignments to meet tight deadlines. A proactive problem-solver who gets the job done. Seeking to secure a management position in a fast-paced organization where strong knowledge of economics and accounting will be applied in effectively handling the material and financial resources of the company.

EDUCATION

Mcaan School Of Business and Technology

Monroe, LA

Associate in Business Management May 2015

EMPLOYMENT HISTORY

Pizza Hut 01/2018– 05/2020

Assistant Store Manager

Understand completely all policies, procedures, standards, specifications, guidelines and training programs.

Ensure that all guests feel welcome and are given responsive, friendly and courteous service always.

Ensure that all food and products are consistently prepared and served according to the restaurant’s recipes, portioning, cooking and serving standards.

Assist other staff members to complete opening, closing and prep lists.

Actively manage other staff members by working hands on in making food, servicing customers and overseeing the coordination of deliveries.

Achieve company objectives in sales, service, quality, appearance of facility and sanitation and cleanliness through training of employees and creating a positive, productive working environment.

Control cash and other receipts by adhering to cash handling and reconciliation procedures in accordance with restaurant policies and procedures.

Make employment and termination decisions consistent with General Manager guidelines for approval or review and with their prior consent.

Circle K 06/2005–Present

Store Manager

Complete store operational requirements by scheduling and assigning employees; following up on work results

Maintain store staff by recruiting, selecting, orienting and training employees

Maintain store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results

Prepare annual budget; schedule expenditures; analyze variances; initiate corrective actions

Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements

Ensure availability of merchandise and services by approving contracts; maintaining inventories

Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends

Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios

Secure merchandise by implementing security systems and measures

Kwik Cash 10/2014-10/2017

Customer Service Representative

Review loan application materials and closing documents for potential borrowers and check the accuracy of the information

Ask questions to loan applicants about their financial history and personal information to get a more accurate picture of borrowers’ suitability

Gather all appropriate paperwork and materials for loan application closing, such as tax forms, title documents, insurance information and loan terms

Enter information about the loan details, the terms, the information from the application and the funds received into a computerized database

Verify the details of the customer’s collateral when required in the loan application by interviewing the customer and researching information

Crosscheck customer financial and personal data by conducting credit checks and background checks and contacting employer and personal references

Compose loan application letters, closing documents, forms, bank letters, requests for more information and other types of correspondence by using word processing software

Inform customers about loan terms and the repayment procedures upon loan approval and answer any questions about the process

German Property Rentals, LLC 07/2009–10/2014

Apartment Property Manager

•Maintains property by investigating and resolving tenant complaints, enforcing rules, and maintaining inspections

•Skilled in overseeing maintenance and repair services

•Inspected grounds daily.

•Prepared and maintain appropriate tenant lease files, records, correspondence and file notes.

•Verifies that vacant apartments are clean and ready to lease, maintaining a 95% quality satisfaction.

•Collects, records and deposits incoming rents within 24 hours of collection and renews contracts when necessary.

•Markets vacant units on social media and popular sites and sustains prompt communication with interested renters until occupied.

COMPUTER EXPERTISE

Microsoft Office Suite (Excel, Word, Access, Outlook, PowerPoint)

Contact this candidate