Customer Service Business Operations
Resume:
Cynthia LaRosa
To seek and maintain a position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
3411 S 85th East Ave
Tulsa, Oklahoma 74145
************@*****.***
EXPERIENCE
Bonita & Co., Tulsa, OK — Owner
September 2018 - PRESENT
Demonstrated exceptional leadership and problem-solving skills to adapt and thrive in a competitive market. Managed day-to-day e-commerce business operations on Shopify. Developed and implemented marketing strategies to generate new customers and increase sales and profit margins. Conducted target market research to discover customer needs and analyze competitor trends.
Bloom Insurance Agency, Remote — Licensed Health Plan Advisor
June 2023 - September 2023
Demonstrate exemplary patience in explaining insurance options to clients, ensuring a clear understanding of healthcare coverage benefits, costs, and enrollment processes. Provide recommendations on suitable insurance plans based on clients' requirements and budget. Utilize Microsoft office, including Word, Powerpoint and Sharepoint to find resources to answer customer questions.
SportClips, Tulsa, OK — Barber
May 2016 - December 2016
Answered over 20 phone calls daily to assess customer needs, schedule appointments, and give advice about hairstyle and color options. Kept detailed records of customer information and services provided to increase return customers by 50%. Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results. Resolved guest complaints about service or style.
Best Buy, Tulsa, OK — Mobile Sales Associate
October 2015 - May 2016
Provided friendly and efficient customer service, addressing inquiries, resolving issues and ensuring a positive customer experience. Demonstrated proficient product knowledge to customers and provided detailed product information.
SKILLS
- Excellent communication and interpersonal abilities
- Recruiting and vetting brand representatives
- Setting and achieving goals
- Team building and fostering collaboration
- Ability to handle high stress situations
- Attention to Detail
- Strong customer service and relationship building skills
- Exceptional patience and active listening skills
- Problem solving and adaptability
EDUCATION
Tulsa Technology Center, Tulsa, OK — Cosmetology
August 2012 - May 2014
Nathan Hale High School, Tulsa, OK — Highschool Diploma
August 2010 - May 2014.
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