Nichole Glenn

Customer Service Representative

Voluntown, CT 06384

ad279o@r.postjobfree.com

442-***-****

WORK EXPERIENCE

Patient Coordinator - San Diego, CA

San Diego Dental Specialists

March 2021 - December 2023

● Creating Excel Sheets of patients for each scheduled day.

● Scanning, uploading, and inputting patients information into the computer.

● Obtaining the right patients charts for each scheduled day.

● Copying, and scanning documents needed for patients' charts. Team Member - San Diego, CA

Brigantine Company

July 2020 - February 2021

● Providing excellent customer service by greeting all customers upon arrival, and ensuring a positive dining experience.

● Taking customers orders in person, and over the phone using POS systems.

● Contributed to team success by completing jobs quickly and accurately.

● Worked different stations to provide optimal coverage and meet production goals.

Personal Shopper - Myrtle Beach, SC

Lowes Foods

April 2016 - July 2019

● Greeted customers entering the store to provide a welcoming environment and friendly customer service.

● Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.

● Engaged in customer support interactions via telephone, chat and email platforms.

● Trained new employees on inputting products into systems, processing refunds, and fulfilling customers orders. EDUCATION

GED

Springfield, MA

Springfield Technical

Community College

SKILLS

● Customer Service

● Customer Support

● Chat Support

● Administration

● Microsoft Word

● Microsoft Excel

● Data Entry

● Problem-solving

● Detail Oriented

Guest Relations Associate - Springfield, MA

The Zoo in Forest Park

March 2015 - October 2015

● Answered multi-line telephone system to aid guests, direct callers and take messages.

● Greeting all guests upon entry.

● Answering all customers' questions or concerns about the establishment.

● Monitoring all sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.

Team Member - Agawam, MA

Six Flags New England

March 2014 - November 2014

● Addressed and resolved customer complaints in a polite and professional manner.

● Trained new team members by relaying information on company procedures and safety requirements.

● Developed strong relationships with coworkers and managers.

● Assisted with inventory counts and stocking of merchandise. Front End Associate - Holyoke, MA

Christmas Tree Shop

September 2012 - January 2013

● Assisted customers with returns, refunds and resolving transaction issues.

● Answered questions about store policies and addressed customer concerns.

● Performed cash, card and check transactions to complete customer purchases.

● Make product recommendations based on customers needs and preferences.

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