Customer Service Representative
Resume:
Nichole Glenn
Customer Service Representative
Voluntown, CT 06384
ad279o@r.postjobfree.com
WORK EXPERIENCE
Patient Coordinator - San Diego, CA
San Diego Dental Specialists
March 2021 - December 2023
● Creating Excel Sheets of patients for each scheduled day.
● Scanning, uploading, and inputting patients information into the computer.
● Obtaining the right patients charts for each scheduled day.
● Copying, and scanning documents needed for patients' charts. Team Member - San Diego, CA
Brigantine Company
July 2020 - February 2021
● Providing excellent customer service by greeting all customers upon arrival, and ensuring a positive dining experience.
● Taking customers orders in person, and over the phone using POS systems.
● Contributed to team success by completing jobs quickly and accurately.
● Worked different stations to provide optimal coverage and meet production goals.
Personal Shopper - Myrtle Beach, SC
Lowes Foods
April 2016 - July 2019
● Greeted customers entering the store to provide a welcoming environment and friendly customer service.
● Exceeded customer expectations consistently as evidenced by highest feedback ratings, and frequent repeat customers.
● Engaged in customer support interactions via telephone, chat and email platforms.
● Trained new employees on inputting products into systems, processing refunds, and fulfilling customers orders. EDUCATION
GED
Springfield, MA
Springfield Technical
Community College
SKILLS
● Customer Service
● Customer Support
● Chat Support
● Administration
● Microsoft Word
● Microsoft Excel
● Data Entry
● Problem-solving
● Detail Oriented
Guest Relations Associate - Springfield, MA
The Zoo in Forest Park
March 2015 - October 2015
● Answered multi-line telephone system to aid guests, direct callers and take messages.
● Greeting all guests upon entry.
● Answering all customers' questions or concerns about the establishment.
● Monitoring all sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
Team Member - Agawam, MA
Six Flags New England
March 2014 - November 2014
● Addressed and resolved customer complaints in a polite and professional manner.
● Trained new team members by relaying information on company procedures and safety requirements.
● Developed strong relationships with coworkers and managers.
● Assisted with inventory counts and stocking of merchandise. Front End Associate - Holyoke, MA
Christmas Tree Shop
September 2012 - January 2013
● Assisted customers with returns, refunds and resolving transaction issues.
● Answered questions about store policies and addressed customer concerns.
● Performed cash, card and check transactions to complete customer purchases.
● Make product recommendations based on customers needs and preferences.
Contact this candidate