Daniel Lindenfeld

Hard Worker, Looking for a Career In Customer service. Citrus Heights, CA

Mac + T2 with 19 years in technical and customer support roles. Effectively identifies problems using advanced troubleshooting skills. Skilled at resolving complex customer service issues in a timely manner.

Work Experience

Cal.net Wireless Internet

May 2022 – Present

Technical Support Over the phone.

Sales for New Service

Amazon Delivery Driver

Golden Logistics - Sacramento, CA

November 2020 to February 2022

Deliver Amazon Packages to customer.

DOT Certified.

Step Van Certified

Customer Service

Apple Inc - Elk Grove, CA

July 1999 to March 2020

Provided Support $ Sales for Desktop & Portable Computers.

Provided Support for Apple Phones.

Did Training for Specialty Application.

Worked with customer on the phone for 10 hours a day.

LEAD TECHNICIAN

SOFTCOM INTERNET COMMUNICATION INC January 1997 to July 1999

WEEKEND TECHNICAL SUPPORT SUPERVISOR

SUPPORTED INTERNET CONNECTION ISSUES FOR WINDOWS AND MAC

MANNED A 4 PERSON TEAM

Education

High school diploma

Skills

•OS X Hardware Certified

•Mac OS 9.2

•Mac OS Catalina

•Trained in iApps & WMM

•Supported IOS T1 & IOS T2 Mac T1 & Mac T2

•Supported Specialty Apps Photos, iMovie, Garageband, Pages, Numbers, Keynote

•Ran Numerus Roundtables on Sales and Positioning

•Trained New IOS T1 Class

•Mentored New Classes.

•Helped Train Classes for Specialty Apps.

•Supported Mac T2 & IOS T1&2 on Safety Calls

•Technical Support

•Help Desk

•Software Troubleshooting

•Operating Systems

•Network Support

•Desktop Support

•Remote Access Software

•DHCP

•Troubleshooting

•LAN

Assessments

Creating Presentations with Microsoft PowerPoint — Familiar

April 2020

Knowledge of Microsoft PowerPoint tools and features. Full results: Familiar

Delivery Driver — Familiar

April 2020

Interpreting instructions, reading maps, and solving problems.

Full results: Familiar

Customer Service — Completed

August 2020

Identifying and resolving common customer issues

Full results: Completed

Customer Focus & Orientation — Highly Proficient

August 2020

Responding to customer situations with sensitivity Full results: Highly Proficient

Attention to Detail — Completed

March 2020

Identifying differences in materials, following instructions, and detecting details among distracting information.

Full results: Completed

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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