Customer Service Quality Assurance
Resume:
Acelynn Montgomery
Enterprise, AL *****
*****************@*****.***
Summary
Motivated and dedicated individual seeking employment opportunities to contribute to a company's success. Bringing strong work ethic, exceptional customer service, attention to detail, and excellent communication skills to deliver high-quality results.
Skills
Strong work ethic and commitment to meeting deadlines.
Excellent communication and teamwork abilities.
Attention to detail and ability to follow instructions accurately.
Adaptability and quick learning in fast-paced environments.
Knowledge of safety protocols and practices in a production setting.
Commitment to quality.
Equipment Troubleshooting
Quality Assurance
Complex Problem-Solving
Machine Setups
Shipment Preparation
Experience
April 2020 - June 2023
Pilgrims Pride - Enterprise
Production Worker
Collaborated with a team of workers to meet production targets, ensuring timely and efficient processing of chicken products
Also ensured that the chicken products met quality standards before they reach customers by performing inspections, following procedures, and preventing defects, contributing to customer satisfaction and safety
Operated machinery and equipment according to established guidelines, ensuring compliance with safety standards and quality control procedures
Monitored production processes, identified and resolved issues to minimize downtime and maximize productivity
Conducted routine inspections and quality checks to maintain product standards and prevent defects
Followed company policies and procedures, including sanitation practices, to maintain a clean and safe work environment.
May 2019 - April 2020
Sitel - Enterprise, AL
Customer Service Representative
Educated customers on special pricing opportunities and company offerings.
Answered customer inquiries and provided accurate information regarding products and services.
Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Led on- and off-site customer support teams across multiple time zones.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Provided excellent customer service to resolve customer complaints in a timely manner.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Developed strong relationships with customers by providing personalized assistance and support.
Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Surpassed sales goals through implementation of successful marketing strategies.
Demonstrated excellent communication skills in resolving product and consumer complaints.
Collected deposits or payments and arranged for billing.
Adjusted bills and refunded money to resolve customers' service or billing complaints.
Updated databases with new and modified customer data.
Education and Training
May 2019
Enterprise High School Enterprise, AL
High School Diploma
Enterprise State Community College Enterprise, AL
Some College (No Degree)
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