Customer Service High School

Sierra Almond

Customer Service Professional

************@*****.*** 919-***-****

Time Warner cable/Spectrum

****-*******

Experience

High School

• Knightdale High School

• Great problem solving skills.

• Product development.

• Technical support is a strength.

• Great leadership skills.

• 3+ years medical sales experience

• Knowledgeable with google suites.

• Multi tasking

• Creativity

• Time Management

• Collaborative Environment

• Data entry and analytics

Wake tech community college

Mass communications

Healthcare management certification

2011-2015

2016-2018

Education

Skills

• 6+ years of experience with CRM systems.

•Pre-plan the day for success by setting certain sales goals and objectives to hit based on company standards and requirements.

• Highest closing percentage amongst my peer group.

• Responsibilities include: increasing sales revenue through effective customer service and education on the use of Spectrums product lines in communication, media, internet, and other applicable business.

• Type effectively 45 WPM while effectively communicating with customer base.

• Skilled in Microsoft Windows Applications such as Windows Office.

• Communicated and collaborated amongst 10+ team members to complete job task and meet weekly goals.

•Promoted brand and products by deploying best in class marketing tactics.

•6+ remote customer service experience.

• Handle 50+ calls per day giving detailed, personalized and friendly customer service to ensure customer retentio/ satisfaction.

• Collect customersdata such as names, addresses, phone numbers, and credit card information to input into a custome service software.

Professional Summary

Customer service professional bringing top notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalt. Arise 2015-2017

• Helped large volume of customers with a positive attitude and focused on customer satisfaction

• Assisted with account services, statements and balances and retention.

• Responded to customer emails and calls about products and services.

Contact this candidate