Healthcare Administrator

Operations/ Billing / Collections / Accounts Receivable

Leslie Maxwell, ACMPE

602-***-****

Office Administration HR Management / Training Business Operations

Team Leadership Business Growth Initiatives Regulatory Compliance

Areas of Expertise Includes:

Leadership / Team Building

Billing and Collections

Strategic Planning

Decision Making

Budget Preparation

Relationship Development

Communications

Managed Care Plans Knowledge

Monitoring Productivity

Human Resources Laws

Procedure Coding

Policy / Procedures

Professional Experience

PHOENIX MEDICAL GROUP, Phoenix, AZ January 2016 to Current

Chief Operating Officer

Development of long-range strategic plans, governance structure and objectives for practice

Ensure financial stability thru management of accounts receivable, and practice finance

oOversite of accounts payable

oContract negations

oAnalysis accounts receivables reports for optimization

oCare Coordination for Risk Management

Oversee day to day operations of 6 clinics and 3 sleep labs

Physician recruitment

Target Investment Program (AHCCCS)

Successfully completed Practice Innovation Institute (CMS) March 2019.

AMSURG, Phoenix, AZ April 2015-2016

Business Operations Manager

Responsible for business operations for 15 sites across the United States.

Managed billing operations for each site to meet MGMA standards

Worked with site leaders for compliance and staffing

VHS OUTPATIENT CLINICS, INC., Phoenix, AZ October 2008 to Dec 2013

DBA ABRAZO MEDICAL GROUP

Director of Business Office, January 2010 to 2013

Full accountability for overall operations of physician’s medical billing services, collections and

$10,000,000 in account receivables for 86 physicians and 17 clinics.

Direct all areas of daily operations including oversight of personnel, bookkeeping, acquisitions, and mentoring and directing staff to maximize resources efficiently.

Identify opportunities to reduce expenses, increase productivity, enhance revenue, and ensure proper staffing to meet ongoing business needs.

Coordinate workforce management objectives, ensure company standards are being met and maintain regulatory compliance with the Arizona Department of Health.

Practice Administrator, October 2008 to January 2010

Managed operations for 6 sites and 11 providers; opened 1 new Physician Practice and acquired 4 Physician Practices in 2009.

Initiated, planned, and lead initiatives to improve processes, facilitate operational efficiencies, and enhance productivity and satisfaction.

Ensured day-to-day business was handled according to office policies and procedures, and monitored staff, service demands, operations budget and capital budget. Set up Contract Management with vendors to ensure appropriate cost and set up discounted fees for all practices.

DESERT HILLS FAMILY MEDICINE, Phoenix, AZ August 2007 to October 2008

Practice Administrator

Provided leadership in establishing all office procedures, banking, and implementation of new computer system for new practice.

Made substantive changes, and turned six months of accounts receivable into 55% collections with a 30 day turnaround.

Oversaw operating policies and procedures, resolved any medical-administrative problems, and kept lines of communication open with staff to ensure high employee morale.

INSIGHT HEALTH CORP., Glendale, AZ January 2006 to February 2007

Regional Billing Manager

Efficiently handled a book of business of 35 radiology sites and $23 million dollars in receivables.

Consolidated billing offices form Texas, Nevada and California billing center office to Arizona central business office.

Improved billing department methods implementing paperless process for posting explanation of benefits (EOB’s), and assisted in updating and rewriting policy and procedures for billing department.

PHOENIX MEDICAL GROUP, Phoenix, AZ July 2000 to December 2005

Private Practice with 17 multi-specialty physicians.

Office Manager, 2004 – 2005

Managed 35 employees, oversaw business operations and bolstered future growth of the organization.

Mentored lead personnel in billing and in-patient services, strengthening employee’s knowledge to gain management positions.

Implemented new software to improve office efficiencies, opened satellite offices, and created a well-functioning office to increase revenue.

Billing Manager, 2000 – 2004

Reduced outstanding accounts receivable over 90 days from 60% to 8%, and reduced accounts receivable days from 88 to 35 days.

Implemented management software technology conversion to improve employee overhead.

Oversaw billing department for 13 providers, 4 ancillary services and 5 hospitalist contracts, and assisted in negotiations with insurance contracts.

Analyzed accounts receivable reports to ensure positive cash flow, and set up checks and balances to discourage theft including through management.

Helped train managers to successfully build teams, and trained new physicians in correct billing procedures.

Technology

MARS, MEDICAL MANAGER, MEDIC PM, MISYS TIGER, E-Clinical, athenahealth, NextGen, Microsoft Pro

Education

Associates-HealthCare Administration- University of Phoenix

Bachelors-in HealthCare Administration – Capella University

Affiliations

Arizona Medical Group Management Association, AzMGMA, Board Representative, 2004-2005, 2020, 2021 President Elect, 2022 President. / National MGMA -American College of Medical Practice Executives (ACMPE)- 2024 applied Fellowship

American Academy of Professional Coders, AAPC 2002-2011

Affiliate for the Arizona, United Health Care Advisory Committee 2017-current

Graduate of Vanguard Leadership Academy 2/2013

Volunteer Work

CASA (Court Appointed Special Advocates)

Personal Statement

“I am a consistent strong team-builder as a leader, and I am very passionate about what I do I am well-versed with managed care plans in Arizona. Having a strong relationship with the healthcare community has given me an edge to work with practices, and insurances to work out issues and problems.” -- Leslie Maxwell

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