Arielle Gonzalez

954-***-**** ad2786@r.postjobfree.com LinkedIn Coral Springs, FL

EDUCATION

Coral Springs High School

High School Diploma

2017

SKILLS

● Providing exceptional

customer service

● Typing speed and

accuracy

● Proficiency in data

management

software/tools

● Conflict resolution

● Prioritizing Client

inquiries and

addressing them

efficiently in a timely

manner

● Experience with chat

support platforms (e.g.,

LiveChat, Zendesk

Chat, etc.)

OBJECTIVE/SUMMARY

Robust background with a proven track record in delivering exceptional customer satisfaction through multitasking, precise data entry correction, and adept issue resolution. Capitalizing extensive experience in customer support, harnessing multitasking abilities to resolve inquiries efficiently and enhance client experiences. Seeking to apply comprehensive skills in multitasking, precise data correction, and proficient customer support. WORK EXPERIENCE

Parafinczuk Wolf, Fort Lauderdale FL Intake Specialist JULY 2018 - AUGUST 2022

● Excellent proficiency in Softwares such as PC Law, Filevine, Word programs, LiveChat, etc.

● Showcased professionalism and confidential information/updates pertaining to case per Client, through chat/email/phone.

● Prioritized and handled multiple assignments and maintained firm commitment to deadlines.

● Completed data entry of legal documents into electronic filing systems. Walt Disney World, Orlando FL Food Service

AUGUST 2019 - JANUARY 2021

● Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

● Complied with company service standards, including inventory and cash control procedures.

● Followed safety and sanitation policies while handling food and beverages to uphold proper health standards.

Universal Studios, Orlando FL Vacation Planner

JANUARY 2020 - APRIL 2021

● Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.

● Responded immediately to Guest questions, issues, and complaints and found effective solutions when required.

● Increased sales by suggesting specific complementary items to customers.

● Operated the cash register, collected payments and provided accurate change.

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