Assistant Manager Customer Service
Resume:
H
Violea Huicochea
ad2785@r.postjobfree.com
Chaparral, NM 88081
SUMMARY
My objective: To work with a diverse group of individuals and inspire everyone to work as a team in order to meet the company's goals. Attentive Assistant Manager with 8 years of experience guiding top-quality talent. Manages staff by continually assessing sales performance, maintaining accountability and overseeing inventory management. Consistently foster superior customer service standards by coaching team members to address customer concerns and communicate with tact and diplomacy.
SKILLS
Product and service knowledge
Orientating and training
Staff development
Strategic Planning
Customer relations
CRM
Microsoft Office expertise
Time Management
Business development understanding
Staff training and development
Customer rapport
EXPERIENCE
Assistant Manager
Chaparral, NM
Blackstone Consulting Inc/ Jan 2021 to Current
I continue to challenge myself in the workforce in order to keep myself from becoming stagnant.
I find my passion grows with each challenge I face from food count, new personalities, to meeting the military standards and requirements.
Directed and led employees, supervising activities to drive productivity and efficiency.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 40 member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Assisted supervisor in evaluating employee performance and cultivating improvement initiatives.
UNITED FREEDOM/BLACKSTONE INC Jan 2013 to Current
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Precooked certain items during slow periods to reduce wait times during lunch and dinner rush.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Modified standard recipes to account for ingredient issues, customer requests or substitutions for allergen concerns.
Precooked garnishes for later use to top off fresh dishes.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Coordinated average of 150 to 2500 daily food orders, organizing timely deliveries to each table.
Made recommendations to Project Managers and Building managers regarding future food and equipment purchases to maintain product effectiveness.
Frist Cook
Sep 2014 to Jan 2020
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Replenished food items from inventory and rotated ingredients.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Interacted with waitstaff regarding special orders for customers, including those with food allergies and gluten intolerance.
Regulated oven, broiler and roaster operations for cooking at correct temperatures.
Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity.
Precooked garnishes for later use to top off fresh dishes.
Developed processes to streamline food-preparation and presentation tasks, recommending changes as necessary to boost food-cost savings.
Coordinated average of 50 to 1500 daily food orders, organizing timely deliveries to each table.
Cook II
Chaparral, NM
Blackstone Consulting Inc/ Mar 2014 to Sep 2014
Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items.
Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Chopped, diced and sliced vegetables and fruit ahead of busy periods, including dinner rush.
Grilled and deep fried various foods from meats to potatoes.
Enforced proper sanitation practices to prevent spoiling or contamination of foods.
Maintained safe operations of food prep equipment to reduce complications and retain safety procedures.
Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Precooked garnishes for later use to top off fresh dishes.
Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
Made recommendations to Assistant Manager and Building Manager regarding future food and equipment purchases to maintain product effectiveness.
December
K.P Mar 2013 to Jan 2014
Observed food handling and sanitation procedures to safeguard against foodborne illnesses.
Maintained consistent quality and high accuracy when preparing identical dishes every day.
Adhered to all regulatory standards regarding safe and sanitary food prep.
Helped train and develop new talent.
Dressed, seasoned and garnished appetizers and salads to prepare for food service.
Assisted with dining room tasks by removing soiled dishes during meal service and returning to kitchen for washing.
Maintained clean and orderly kitchen with regular attention to checklists.
Supported kitchen quality initiatives by following nutrition, safety and sanitation guidelines.
Processed incoming deliveries, rotated stock and put away new items in correct locations.
Handled basic reductions and parboiling without supervision.
Building Manager
Oct 2020
Monitored facilities and identified maintenance and repair needs.
Coordinated building operations, maintenance, and improvements.
Scheduled and supervised contractors to perform building upgrades and maintenance.
Performed facility inspections on consistent basis and inputted all important data into thorough reports.
Planned and managed general repairs and maintenance and construction projects.
Mentored building staff personnel, which boosted team dynamics and maintained pleasant workplace for all.
Supervised removal of snow and ice from outdoor areas, including building entrances, exits and parking lots.
Handled variety of building maintenance responsibilities, including replacement of door locks and repair of heating and air conditioner problems.
Successfully oversaw team of 100 employees for DFAC facility consisting of 2 rooms.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Managed all day-to-day activities involving tenants, subcontractors and property management.
Inspected grounds, facilities and equipment to determine repair and maintenance needs.
Oversaw daily operations, maintenance and administration of various properties.
Showed tenants around properties, highlighting features and redirecting concerns to capture interest.
Managed routine maintenance and emergency response services provided by contractors and vendors.
Fostered good working relationships with owners, residents and board members.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Managed day-to-day operations for 300-unit DFAC property with 1500 occupants.
Implemented business strategies to maximize tenant satisfaction and reduce vacancies.
Created staff schedules in response to community needs.
Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Achieved highest possible net operating income by implementing cost control and revenue improvement programs.
Reviewed and approved or denied invoices related to property costs based on budgetary and contractual specifications.
Recommended clarifications and changes in program policies to director of property management.
Assistant Manager
Jun 2020
Delegated daily tasks to team members to optimize group productivity.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Directed and led employees, supervising activities to drive productivity and efficiency.
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Completed inventory audits to identify losses and project demand.
Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
Implemented training processes for newly hired employees and supervised department managers, shift leads and production personnel.
Planned and prepared workflow schedules, delegating tasks for 100-member team.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Enhanced sales by implementing merchandising and promotional improvements.
Trained team of 300 to deliver outstanding customer service, boosting customer satisfaction ratings 85%.
EDUCATION AND TRAINING
G.E.D
NEW MEXICO STATE UNIVERSITY Jan 2004
LANGUAGES
Certified food manager Spanish and English (Speak, Read, Write fluently)
LANGUAGES
English:
Native/ Bilingual
Spanish:
Native/ Bilingual
ACCOMPLISHMENTS
Recognized as Employee of the Month for outstanding performance and team contributions.
Developed relationships with Military and new clients and typically exceeded sales goals by 20%
Promoted from Assistant Manager to Building Manager, in less than 12-months
CERTIFICATIONS
Food Service Manager License - 2021
Food Service, Serv Safe - 2021
Certified Assistant Manager, Blackstone Consulting – 2020
Certificate of Appreciation 210th regional support group mobilization and deployment division.
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