High School Customer Service

Thomas Williams

***-** ***** ****** • Jamaica, NY 11433 • 347-***-**** ad277w@r.postjobfree.com

PROFESSIONAL PROFILE

●Ability to scan and understand smart labels

●Skilled Worker with over 15 years of experience

●Ability to work in all types of weather carrying tools and equipment

●Ability to communicate with customers, employees and suppliers in a professional manner

EDUCATION

Quantum School of Technology, New York, NY 7/00-12/00

Completed a 660-hour course in Basic Electricity.

Certified in Basic Electricity.

Berk Trade School, New York, NY 2/00-4/00

Completed a 200-hour course in Basic Electricity.

High School Equivalency Diploma 11/95

PROFESSIONAL EXPERIENCE

ASB Global LLC, Woodside, NY 10/23 - Present

Driver’s Assistant, Amazon Flex

●Load truck with prepared parcels / packages

●Deliver parcels/packages to indicated destinations; making multiple trips if necessary

●Routine pre and post trip vehicle inspections.

●Continuously, practice overall safety measures both inside and outside the vehicle

United Parcel Service, Maspeth NY 10/21 - 10/22

Part Time Preloader

●Learned to properly execute UPS package handling methods

●Perform work in a physically demanding and fast pace

●Slide, lift, and load packages

●Practice safety throughout the time of the shift

Charter Communications, Woodside, NY 11/18 - 6/20

Technician IV

●Performed basic to complex installation, troubleshooting & repair of video, internet and phone services

●Used signal level meters, pressure testers, ohm meters, handheld applications, a laptop computer and software

●Completed training for small business installation and troubleshooting

●Tested & repaired network hardware for commercial customer services

●Performed all work as necessary to conform to quality, security & safety control guidelines

●Educated customers on proper use of services & equipment, as well as the availability of online help options

Uptown Communication and Electric, Maspeth, NY 1/04 - 11/18

Cable Technician

●Provided quality customer service in person

●Climbed utility poles and connected test television set to TAP

●Connected and disconnect cable television service, performed upgrades, downgrades, rewiring and multiple dwelling installations

●Installed phone and internet services

●Measured signal strength at amplifier or at customer terminal box using field strength meter

●Troubleshoot, maintained services and resolved problems back to TAP

●Repaired or replaced worn components to ensure acceptable signal strength

●Maintained and stocked necessary materials and tools for company vehicle

●Practiced, and enforced safety rules and procedures

●Solved technical problems with customers and technicians through effective verbal communication skills

●Conformed to quality, security and safety control guidelines for FCC, National Electric Code (NEC), National Electrical Safety Code (NESC)

Tel Vida Inc, Jamaica NY 2/01 – 7/03

Cable Technician

●Installed cable in residential and commercial establishments

●Changed cable boxes and modems

●Rand and replaced cable lines

●Troubleshoot and repair cable

●Performed cable upgrades and downgrades

●Organized work orders

●Maintained customer-scheduled appointments

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