Customer Service Representative

Robin L. Goodnight

**********@*****.*** Cell 412-***-**** Pittsburgh PA

Customer Service Representative

An experienced, result-driven Customer Service Representative with exceptional skills. A strong team player with strong communication, listening abilities and well-rounded interpersonal skills. Proven ability to exhibit effective problem solving through critical thinking while adapting to new technology trends in a fast-paced environment.

SKILLS

DGO is the Data Governance Office that manages Company Core Data ie. Customers, Vendors and Materials from a global level. DGO is responsible for the Governance of the data through ensuring all corporate policies and procedures are followed.

Successful use of SAP

Teamed up with credit and collections for approval of Net New Customers

Authorized to use Duns & Bradstreet

Knowledge of profit and loss strategies

Microsoft Office Live Meeting and some Excel.

Cisco Certified and Webex

EMPLOYMENT

Front Desk Concierge Adecco Staffing (Burns & Scalo) 11/2023 – current Pittsburgh, PA

Greet employees and visitors in a friendly manner.

Unlock and lock the revolving doors.

Place sign – in books on desk.

Visually inspect lobby/elevator areas to assure that they are ready to open.

Check amenity baskets inside locker rooms and make sure they are fully stocked.

Quality Control Specialist Adecco Staffing (Dollar Bank) 4/2023 – 11/2023 Pittsburgh, PA

Book loans in the LoanServe System Sagent to verify customer information is correct upon being entered by the Loan Processor.

Scan insurance documents upload to the network, emailing copies to all Department Heads.

Enter information on spreadsheet for NSF fees by inputting manually into the Loan Serve System.

Scan notes into Nautilis so files can be sent to appropriate departments.

Data Entry Specialist (Black Box) 10/2020 - 12/2022 Pittsburgh, PA

The ability to grasp complex sales transactions and understand how to implement them into the SAP system.

Exhibit and understanding of policies and processes and yet exercise judgment and flexibility in their implementation to allow for reasonable advancement of business activity without ridged and inflexible approaches.

Create and maintain detailed and accurate documentation of all transactions.

Communicate key Customer purchase terms and conditions.

Reconcile sales order submissions and produce a valid system order. Maintains database integrity in all transactions.

Prepared billing for new customers

After properly vetting and creating the Net New Account the DGO will respond via email to all on the original request submission or the latest communications chain. This process will include the Customer’s SAP ID number, once it is created in SAP it is then transported to the integrated system.

Use of Salesforce for approval of Net New Customers

Responsible for maintaining date consistence from a global level.

DGO is responsible for the Governance of data throughout the integrated systems.

Administrative Assistant: Manchester Craftsmen’s Guild 7/2019 - 8/2020 Pittsburgh, PA

Administrative Support to all Art Departments

Kept track of Student Records and Files with Department of Human Resources

Communicate with Pittsburgh Public Schools Lunch Program

Supervised Students to the proper exit of the school to board the school bus.

Attended meetings with leaders to over-see different events for the school.

Data Entry Specialist: Industrial Appraisal Company 6/2017 – 7/2018 Pittsburgh, PA

Entered data into company’s database system.

Created spreadsheets for information provided from Customer.

Verified and proofread data comparing it to source documents.

Updating existing date after retrieving it from the database or files

Performed regular backups to ensure date preservation.

Front Desk Receptionist – Customer Service Representative Aerotek 2016 / 2017

Answering a multi-line phone system

Polite and Professional customer service

Data Entry and other admissions functions as assigned.

Faxing, filing and basic office duties

Posting and distributing mail daily

Administrative Assistant: Bryant & Stratton College 10/2013 – 1/2015 Virginia Beach, VA

Provided administrative support to the Admissions Department including greeting and transporting Students though out the campus, use on Commercial Driver’s License VA

Entered Students data into CRM System

Receive and distribute mail to all departments and classrooms.

Prepared and modified documents with Payroll Department

Event Call Representative BT Conferencing 5/2011 – 9/2012

Lead or assisted with the support of special events. High profile executive meetings, town hall meetings using audio, Web, and video conferencing.

Trained 20 home shores for Event Audio Conferencing

Administrative responsibilities include generating service tickets following up through Outlook.

Attention to detail and a team player.

EDUCATION & LICENSES

South Hills High School Graduated (Diploma)

ICM School of Business City of Pittsburgh Data Entry Course (Certificate)

Pennsylvania CDL License Class B, Passenger Endorsement, Air Brakes

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