Ana Valencia

MBA specialization in

Management

C : +51-977-***-*** (Peru)

C: 321-***-**** (US)

ad277d@r.postjobfree.com

Introduction

Skills

Education

Experience

More than 10 years experience in administration, operations, and customer service. Follow KPIs to measure business progress and priorities. Effective communication vertically or horizontally within the organization. Working remotely for the past 4 years. Computer: MS Word, MS PowerPoint, MS Excel, MS Office, Zoom, Ring Central, Google Drive, SharePoint, ChatSwap, ShareCare, CIOX, Verisma, SmartVault, Skype, Social Media, Saas, CRM,Smart Vault, DatPower, Opera, Ulad, Myfirstam, Raiser's Edge, DropBox, WordPress, Indesign, Photoshop

(Basic), Mailchimp, Slack, ActiTime, Dear.

Marketplaces: Shopify, Wayfair, Amazon, Facebook, Faire. Organizational: Coordination, organization, time management, problem solving, leadership, teamwork, team management, logistics, initiative, collaboration, customer service, adaptability, communication, creativity, etc. License: Life Incl. Var. Annuity & Health License, American Income Life Insurance Company, Miami, FL, 2014

Volunteer: Guided young adults group and community activities. Kendall Regional Hospital, immigrant camp.

St. Thomas University / Masters in Business Adm. with a Spc. Management

2015 - 2017, MIAMI GARDENS, FL

Ave Maria University / Bachelor's in Business Administration 2012 - 2014, AVE MARIA, FL

ICPNA/ Methodology & TESOL Certificate

2010, Lima, Peru

Black Swan Holdings LTD - Data Coordinator

JULY 2022 - PRESENT, LIMA, PERU (REMOTE/CONTRACT )

● Work with three online stores: Robert Allen, Motionwear, Art Gallery.

● Assist different departments when required and perform data requests in a timely manner.

● Gather and upload product information to our websites and online stores.

1

● Update and correct information on different platforms.

● Send tickets and follow up on existing online product information problems.

● Work with market places such as Wayfair, and other websites. Records On Time - Top Notch Solutions/Records Specialist OCTOBER 2021 - MAY 2022, LIMA, PERU (REMOTE)

● Obtain medical records and bills for Legal Firms in the US.

● Worked with accident claims and Social Security Claims.

● Provide HIPAA authorization and special authorizations.

● Follow up with medical offices and hospital the reception of HIPAA documents and legal authorization.

Tristar Transit/ Logistics Coordinator

OCTOBER 2019 - SEPTEMBER 2020, LIMA, PERU (REMOTE/ OFFICE)

● Coordinate timely delivery of loads within the United States.

● Analyze lane prices and effectively negotiate rates with customers and third-party carriers to ensure profitability, and customer satisfaction.

● Confirm and follow up with drivers the punctual arrival at pick up and destination location.

● Follow up with drivers the delivery of loads and provide with destination warehouse proper documentation.

● Process payments of drives.

The Glory House of Miami/ Executive Director Assistant

(Internship)

JANUARY 2016 - DECEMBER 2016, CORAL GABLES, FL

● Deliver executive support to the Executive Director.

● Manage volunteer information and sensitive documents.

● Collaborate with the event team by performing administrative duties for the FAAST Training on Human Trafficking.

● Create effective invitations and announcements utilizing MailChimp.

● Create new Social Media campaigns for yearly fundraising events, an

“Evening of Freedom and Art.”

● Managed all grants and maintained electronic files for delivery. Ave Maria University/ Events Assistant (Student Worker/Volunteer) FEBRUARY 2013 - AUGUST 2016, AVE MARIA, FL

● Coordinate and assist the Event’s Director in the summer events.

● Work on the summer conferences and 4 other events happening simultaneously at the University Campus.

● Manage room distribution.

● Coordinate lodging and necessities for attendees.

● Ensure cleanliness and organizational standards are met for attendees.

● Manage student worker schedules and assigned tasks to volunteers.

● Assist with room assignments, welcome tables, and problem solving as a volunteer for the 2015 and 2016 events.

2

Contact this candidate