Seasoned change leader and mentor with a demonstrated track record of success in guiding programs and delivery through change and fostering high-performing environments. With over 22 years of experience spanning diverse industries, technologies, and methodologies, I bring a deep understanding of business-technology-customer divide, principles, an analytical mind, deep sense of servant leadership and excel at driving positive change in complex and evolving environments. My expertise lies in nurturing customer-centricity, lean agility, continuous improvement, and human capital development, ensuring initiative alignment with business value creation -- BUILDING THE RIGHT, BUILDING IT RIGHT, BUILDING IT FAST

Skills:

Change Leadership & adoption

Digital Transformation

Compliance Management

Product Centricity

Data-Driven Decision Making

Data Governance

Servant Leadership

Effective Communication

Problem-Solving Acumen

Strategic Vision

Program Leadership

Cross-Functional Collaboration

Strategic Planning

Conflict Resolution

Influence and Negotiation

Continuous Improvement Change Management Methodologies: Lean, Agile, 6-Sigma, Scrum, Kanban, Scrumban, LeSS, DADD, Spotify, SDLC

Extensive Use of Tools: JIRA, RALLY, AZURE, MIRO, Powerpoint, MS Team, BlueWorx, etc

Experience

DIRECTOR DIGITAL CUSTOMER CX AND COMPLIANCE PROGRAM PIVOTILI OAK BROOK IL MAY 2023 – CURRENT

Led the launch of six fully automated cloud-based SaaS product pipelines, resulting in a 30% increase in product development efficiency.

Extensive utilization of GitHub Copilot, Tabnine and Kite

Developed a data-driven/AI approach to process improvement, surpassing customer expectations through a continuous cycle of innovation and feedback.

Developed comprehensive product strategies, defined clear OKRs and KPIs, and streamlined workflows to ensure successful product launches.

Implemented comprehensive product performance metrics to drive continuous improvement and innovation.

Employed change management techniques to seamlessly integrate partner products, minimizing disruptions to existing processes.

Regularly interacted with C-level executives to discuss product strategy, gather feedback, and secure buy-in for key initiatives.

TRANSFORMATION PROGRAM LEAD DISCOVER FINANCIAL RIVERWOOD IL DEC 2018 – MAY 2023

Organized and implemented homegrown content management portal Discover Technology Academy (DTA) catered to leadership, management, process and development with the goal to uplift cross-functional skill sets, full-stack developers and provide coverage for organizational transformation.

Developed strategy and primary goals for using AI and machine learning, ease of use, scalability, security and compliance, cost and budget.

Led the AI-powered personalized financial planning platform program to provide increased financial literacy, better outcomes, greater access to advice, digital CX, scalability and efficiency. Extensive use of technology stack - machine learning TensorFlow, Natural Language Processing, Data Analytics (Pandas…), Azure Machine Learning, AWS SageMaker, Google Cloud AI Platform and React Native and Flutter.

Led the Automated Fraud Detection for E-commerce Transactions Program for reduced fraud losses, improved CX, redeuced operational cost, scalability and compliance. Extensive use of AI, Machine Learning, Data Analytics, Streaming Processing, Pipeline Orchestration and Alert Management (TensorFlow, Pandas, Apache Kafka, Airflow, Slack and PagerDuty).

Developed and implemented a "shift-left" approach for security, risk, and regulatory compliance, ensuring alignment across leadership teams and mitigating potential risks early, resulting in a 30% decrease in security incidents and a 20% improvement in regulatory compliance adherence.

Created and implemented PMO frameworks for agile change management, project management, deployment, delivery, and workflow, streamlining project execution, enhancing team collaboration, and significantly improving project success rates.

Led a team of 12 Technical Program Managers (TPMs) and 46 Product Owners in developing pipeline automation strategy employing AI Machine Learning GitHub Copilot, Kubernetes, Kubeflow and several other opensource tools.

CO-FOUNDER, VP CUSTOMER CX AND DIGITAL PLATFORMS CLOUDSLIP OAK BROOK IL JAN 2017 – DEC 2018

Develop and launched two cloud-based SaaS pipeline automation platforms, generating a 200% increase in customer acquisition and a 300% boost in revenue within the first year. Extensive employment of AI and Machine Learning KubeFlow, Metaflow GitHub Copilot, DeepCode, TensorFlow, Amazon SageMaker and Azure Machine Learning, and UX/CX design, driving business growth and enhancing customer satisfaction.

Developed an Automated Credit Risk Assessment Pipeline framework – TensorFlow (Machine Learning), Pandas, NumPy (Data Analysis), Airflow (Pipeline Orchestration), AWS S3, Azure Blob Storage, Google Cloud Storage (Cloud storage) and TensorFlow Serving, AWS SageMaker Neo, Microsoft Azure Machine Learning (Model Serving).

Headed an industry-first implementation of process and pipeline automation, regulatory compliance, resulting in a 15% reduction in operational costs and a 10% increase in customer satisfaction ratings. This pioneering approach garnered Gartner’s attention and established Cloudslip as a leader in automation and demonstrated my ability to identify and implement transformative solutions.

Developed data-driven decision-making processes to optimize product development and strategic planning. By analyzing customer feedback, market trends, and product usage data, I guided product roadmaps and resource allocation, leading to a 10% increase in customer retention and a 15% boost in market share.

Led Agile adoption across the engineering team, transforming product development processes for efficiency and quality alignment with business goals. This initiative resulted in a 20% reduction in development time, a 12% decrease in defect rates, and a 95% success rate in meeting customer requirements.

DIRECTOR APMO, TRANSFORMATION LEADER BP AMERICA HOUSTON TX DEC 2015 – JAN 2017

Managed global programs, considering diverse markets, international teams, and cultural differences, ensuring successful program/project execution and alignment with global business objectives.

Established and led a Center of Excellence (CoE) for business transformation, resulting in a 24% increase in project success rates and a 15% reduction in project delivery time.

Facilitated Kaizen events across BP America, generating over $1 million in annual cost savings and significantly improving process efficiency.

Oversaw the implementation of Salesforce CRM solutions, leading to a 10% increase in sales conversion rates and a 5% reduction in customer churn.

Established cross-functional teams to execute strategic initiatives, resulting in a 12% increase in revenue and a 10% improvement in customer satisfaction.

Optimized resource allocation, reducing project costs by 15% and increasing team productivity by 20%.

Navigated complex challenges and obstacles during change initiatives, ensuring project continuity and achieving desired outcomes.

Established best practices for vendor and partner management, leading to a 95% success rate in on-time and on-budget project delivery.

Cultivated a culture of continuous improvement, empowering teams to implement process enhancements that resulted in a 10% increase in overall efficiency.

Fostered an environment of innovation and creative thinking, leading to the development of new business ideas that generated $55 million in additional revenue.

MANAGER TECHNICAL AGILE PROGRAM, COACH NOKIA-NAVTEQ CHICAGO IL JUN 2012 – DEC 2015

Piloted and Led the mapping and traffic content management for the connected car program.

Managed complex technical Agile programs, implementing SAFe transformation across 9 value streams, resulting in a 20% increase in team productivity and a 15% reduction in project delivery time.

Provided comprehensive program oversight, consistently tracking and communicating program outcomes, product performance, and compliance metrics, ensuring alignment with business objectives and regulatory standards.

Established an employee mentorship and coaching program, emphasizing product-centricity, innovation, and compliance, leading to a 12% increase in employee engagement and a 10% improvement in product quality.

Championed a culture of continuous improvement and data-driven decision-making, implementing data analytics tools and processes to identify and address performance gaps, resulting in a 15% reduction in project costs.

Developed framework to utilize data-driven insights to inform decision-making and optimize project performance, contributing to a 98% success rate in meeting project goals and objectives.

DIRECTOR, TECHNICAL PROGRAMS AND DELIVERY ADOBE SYSTEMS CHICAGO IL FEB 2006 – MAY 2012

Managed the development and delivery of innovative digital solutions that consistently exceeded client expectations, resulting in a 18% increase in revenue growth and contributing significantly to the company's overall business transformation.

Managed a portfolio of complex client projects, ensuring timely project completion within budget and scope constraints. This resulted in a 95% success rate in meeting project goals and objectives, generating an average revenue of $6 million per project.

Collaborated with senior management to define project scope, establish inter-departmental frameworks, and align project outcomes with the company's strategic revenue and business goals. This approach led to a seamless change implementation and a 15% reduction in project delivery costs.

Cultivated a culture of change readiness and revenue generation through regular inter-team meetings, fostering collaboration, knowledge sharing, and a relentless focus on delivering tangible results. This approach contributed to a 10% increase in employee engagement and a 12% boost in team productivity.

Employed specialized tools and methodologies to streamline product development processes, resulting in a 25% reduction in time to market, a 10% increase in product quality, and a significant acceleration in revenue growth.

CO-FOUNDER, BANKING & MFG PRACTICE WEBBSOFT PARTNERS OAK BROOK IL JAN 1999 – FEB 2006

Developed the Content Management framework and engine for Expedia to develop content for serving the flight booking and destination services such as bed and breakfast, hotels, rentals etc.

Led a Banking & Manufacturing practice to achieve consistent revenue growth of 20% or more year-over-year.

Established strategic partnerships with key clients in the banking and manufacturing industries, resulting in over $100 million in new business.

Provided strategy and management to innovation and the development of digital transformation solutions that improved operational efficiency and increased profitability for clients.

Designed and led skilled and high-performing teams of consultants, consistently exceeding client expectations and delivering exceptional results.

Cultivated a data-driven culture within the practice, leveraging insights to optimize project outcomes and drive revenue growth.

Managed human and financial resources to maximize resource utilization and achieve financial goals.

Successfully implemented change management initiatives, ensuring smooth transitions and minimizing disruption to client operations.

Developed strategy to expand market presence, resulting in a 30% increase in revenue within the banking and manufacturing sectors.

Education

Bachelor of Science Finance Illinois State University

Master of Science Computer Science & Mathematics University of Illinois

Certifications

Project Management Professional • Six Sigma Green Belt • Agility Health Facilitator • SPC5 • Certified Scrum Master • Certified Scrum Professional • Agile Certified Product Manager • Agile Certified Practitioner

Awards and Recognition

BP Chairman's Award for Excellence Mentoring & Program Management

Adobe Systems President's Award for Innovation

Nokia Gold Award for Leadership

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