Will Bunch

Nashville, Tennessee, United States

ad276x@r.postjobfree.com 615-***-****

linkedin.com/in/will-bunch-50b552a6

Summary

Objective:

My objective is to begin a career with a company where there is an opportunity for career advancement and development.

Experience

Inbound Sales Representative

Comdata

Responsible for sending applications to potential customers

· Responsible for reaching out to potential customers to submit documents to verify their identity

· Transferring existing customers to the correct area for assistance. Seasonal Sales Associate

Nordstrom

Responsible for meeting or exceeding daily sales objective

· Responsible for updating sales records on an hourly basis

· Completing online orders by locating the item in the store and packing to mail to the customer. AIG

May 2017 - Sep 2017 (5 months)

Responsible for helping agents with issues regarding their commission payment.

· Responsible for making sure research requests regarding agent’s commission are transferred to the appropriate department.

· Training new hire agent on policies and procedures for Licensing and Commission department with American General.

Customer Contact Representative

CentralParking.nl

Mar 2016 - Apr 2017 (1 year 2 months)

Processing payments

· Sending out e-mails to hundreds of customers daily

· Signing up new customer for monthly parking.

· Training new hires on the inbound calling system and on policies and procedures Salesperson

AT&T

Feb 2013 - Sep 2014 (1 year 8 months)

Retaining existing landline, DSL internet, and U-verse customers Will Bunch - page 1

· Assisting DSL and AT&T landline customers with transferring service to U-verse Loan Representative

SunTrust

Apr 2010 - Jan 2013 (2 years 10 months)

Providing customers with loan balances

· Assisting customers with information regarding loan accounts

· Transferring customers to correct departments when necessary Representative

Asurion

Jun 2009 - Apr 2010 (11 months)

Troubleshooting defective phones for customers

· Processing deductible payments

· Ensuring that free replacements did not have physical damage Customer Service Representative

T-Mobile

May 2003 - Jan 2009 (5 years 9 months)

Assisting customers with questions regarding T-Mobile statements

· Upgrading customers to new cell phones

· Processing account payments.

AIG

Apr 2018 - Present (4 years 10 months)

Was selected to transfer from new business department to Licensing and Commission for; . January 2014: Met a year’s cell phone sales quota in one month at AT&T I received numerous customer accommodations for outstanding customer service at AIG, Central Parking, AT&T, Suntrust, Asurion and T-mobile.

I received perfect quality scores for customer calls from AIG, AT&T, Suntrust, Asurion, and T-mobile. Customer Service Specialist

SunTrust

Aug 2010 - Present (12 years 6 months)

to Loan Servicing department at

Education

Tennessee State University

B.S, Business Administration

Skills

customer service • dsl • microsoft excel • microsoft mail • microsoft powerpoint • microsoft windows 95 • microsoft word • policy analysis • quality • research Will Bunch - page 2

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