Irin

SFDC Admin

Email: ad276p@r.postjobfree.com

Ph #: 216-***-****

PROFESSIONAL SUMMARY:

• 3 years of IT experience in Salesforce.com CRM Platform Hands on Experience in implementation and customization of Salesforce.com using Custom Applications, Custom Tabs, Custom Objects, Analytic Snapshots and Dashboards.

• Experience in developing client-specific solutions on Force.com platform using Apex classes and Triggers, Visualforce, Force.com IDE, SOQL, SOSL.

• Good knowledge on Apex development in creating Objects, Triggers, Apex Classes, Standard Controllers, Custom Controllers and Controller Extensions.

• Experience building Visualforce Pages, Visualforce Custom Controllers/ Components, Reports, Analytic Snapshots, Dashboards, Tabs, Tags and Components.

• Strong knowledge in Salesforce Customization, Workflow approvals, Data validation, Sales, Marketing, Customer Service and support Administration.

• Worked on developing UI components using Visualforce Pages/Components, Apex Controllers, HTML.

• Good Knowledge on Sales Cloud, Service Cloud and Apex Programming on Force.com Platform.

• Explicitly worked on custom objects, custom fields, Pick-lists, page layouts, Workflow Alerts and Actions, Approval Process, Validation Rules.

• Technical Knowledge about Salesforce lightning schema builder, process builder, app builder, components and lightning connect.

• Experience in Salesforce lightning features like activities, contextual Hovers, Opportunity board, Customizable dashboard.

• Experience in Salesforce.com administration including creating Profiles, Roles, Users, Page Layouts, Email Services, Approvals, Workflows, Tasks and Actions.

• Experience with data migration and updates through the tool App Exchange Data Loader in Salesforce.com.

• Strong understanding of CRM business processes for automation, Sales Cloud, Service Cloud, chatter and App- exchange.

• Excelled in working with various Salesforce.com standard objects like Accounts, Contacts, Opportunities, Products and Price books, Cases, Leads, Campaigns, Forecasting, Reports and Dashboards.

• Experience in using Force.com Web services API for implementing web services in the application for access to data from different users.

• Experience in bulk Data mitigation from Excel, MS Outlook and Legacy systems to Salesforce.com using Apex Data Loader, Import Wizard.

• Sound understanding of SOQL and SOSL for Querying and Searching Data for Force.com platform.

• Experience in working with Agile/Scrum environment, Iterative, Waterfall software development methodologies.

• Strong communication, organizational and interpersonal competencies along with detail oriented and problem solving skills in the technology arena.

• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities. TECHNICAL SKILLS:

Salesforce Technologies Apex Language, Apex Classes, Triggers, SOQL, SOSL, Visual Force (Pages, Components and Controllers), Apex Data Loader, Web Services, Dashboards, Reports, Analytic Snapshots, Lightning, Custom Objects, Force.com IDE. Programming Languages SQL, Apex

Databases MS SQL Server, MS Access, Oracle Applications. Operating Systems MS Windows

Packages MS Office, MS Outlook

Methodologies Agile (Scrum)

Client: CloudyWebs CRM Solutions Mar 2023 – Present Role: Salesforce Developer/Administrator

Responsibilities:

• Created Visualforce components to customize captions, headers and footers of a Table and to embed a standard list view of an object's records.

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization.

• Provided support ongoing Salesforce.com maintenance and administration services including periodic data cleansing, custom objects, workflow, campaign management.

• Created new Custom Objects, Assigned Fields, Dependent Pick-lists, Record Lists, Custom tabs, Components and Custom Apps

• Built Apex Classes implementing SOSL & SOQL statements within Eclipse to manage interaction with the database.

• Developed BULK API calls (REST) and SOAP to interact with the 3rd party tools.

• Written Apex REST web service classes for inbound calls to Salesforce from external applications; developed apex HTTP callout and generated Apex classes using WSDL2Apex (generated stubs) to invoke external application from Salesforce to retrieve data and render in Salesforce UI.

• Responsible for all the activities related to configuring Data Loader, uploading data in CSV files into Salesforce.com, checking for the correctness of the data.

• Created Sharing rules, Assignment Rules and Escalation Rules for Cases

• Created lookup and Master-detail relationships on the objects and created junction objects and various advanced Fields like Picklist, Formula Fields, Field Dependencies, Sharing Rules, Approval process for automated alerts, Field Updates and Email generations.

• Responsible for managing Profiles, Rules, Public Groups, Queues, Permission Sets, Sharing Settings.

• Involved in migrating the data from Oracle database to Salesforce application using Apex Data Loader.

• Performed the testing operations on the Visualforce Pages, Custom Objects and Reports. Responsible for creating test methods to provide maximum coverage to the triggers and other Controller Classes.

• Deployment of code from Sandbox to production using Force.com IDE tool. Environment: Salesforce.com Platform, Apex Language, Visualforce (Pages, Component & Controllers), Pages, Data Loader, HTML, Java Script, Workflow & Approvals, Reports, Email Services, Eclipse IDE Plug-in. Company: Intelogik Solutions, India Sept 2020 – Jan 2023 Role: SFDC Developer/ Admin

Responsibilities:

• Developed Four Custom modules using Apex Classes, Triggers, Visualforce pages and Controller Classes, Batch Apex, Email Services using SOQL, SOSL queries for business functional needs.

• Used Salesforce Automation-Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.

• Worked on configuring Web-to-Lead, Web-to-Case, Assignment rules, Escalation rules and Email-to-case on Lead and Case objects.

• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization

• Created Profiles, Roles based on Organization role hierarchy and implemented Record-Level and Field-Level security and configured their sharing settings.

• Created and maintaining Validation rules, Auto-Assignment rules and sharing rules to support and enhance business processes

• Using Apex Data Loader and Import Wizard for migrating data into Salesforce from external files.

• Used Data Loader for insert, update, and bulk import or export of data from Salesforce.com Objects. Used it to read, extract, and load data from comma-separated values CSV files.

• Used Force.com Eclipse IDE for developing Visualforce pages, Controller Classes and Triggers.

• Identified and documented bugs and feature requests in the products; determined workarounds for the software defects

• Actively involved in Creating change sets for deployment into different Environments

• Involved in JAD sessions with the management, different 3rd party vendors, users, commercial and other stakeholders in open and pending issues to develop specifications. Environment: SFDC, Apex Language, Force.com, Controllers, Visualforce Pages, Triggers, Visualforce, Process Builder, Workflow & Approvals, Apex Data Loader, Import Wizard, Eclipse IDE, Reports, Dashboards.

Contact this candidate