Mary Washington

Miami Gardens, FL 786-***-**** ad276j@r.postjobfree.com

Education

masters - Nova Southeastern University

Skills & Abilities

·Excellent Interpersonal Skills

·Prioritization & Problem Solving

·Verbal & Written Communication

·Administrative Functions

·Active Listening

·Filing

·Leadership Courage

·Attention to Detail

·Time Management

·Exceptional Customer Service

·Project Coordinator

·Payroll Functions

·Training & Development

·Teamwork & Collaboration

·Decision Making

·Conflict Resolution

·Tech Savvy

·Excellent Presentation & Delivery

·Meets Deadlines

·Microsoft Office Applications

·Flexibility & Adaptability

·Supervision, Oversight & Accountability

·Exceptional Multi-Tasking Ability

·Data Entry

·Microsoft Words

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Experience

PERSONNEL INVESTIGATOR BACKGROUND Miami Dade County Corrections June 2020-2022

·Enter information for applicants for polygraphs and psychological appointments in the system to schedule appointments. Making sure all information forwarded from background investigators is correct to move effectively and efficiently through the process.

·Scheduled polygraphs, pre psychological and post psychological appointments.

·Post results from polygraphs and post psychological results.

·Communicated effectively with a polygrapher for monthly results.

·Emailed and discussed results with applicants.

·Maintained accurate files of all test results.

·Setting and exceeding monthly goals for polygraphs and psychologicals.

·Providing ongoing support to applicants.

·Collaborating with team members to discuss the process for moving forward with employment.

·Ability to manage multiple priorities

·Partnered with leadership to define performance goals and objectives.

·Partners with cross-functional workgroups to provide technical guidance as a subject matter expert.

·Followed up with applicants regularly to advise them of the status of their process for rejection.

·Identifies and communicates with polygraphers and psychiatrists determining appropriate actions regarding payment and fees.

PAYROLL TECHNICIAN MIAMI DADE COUNTY CORRECTIONS JUNE 2015– JUNE 2020

·Assisted with processing payroll for 3,000 employees throughout Corrections on time.

·Increased on-time payroll submissions to 100 % by proactively communicating with department managers, supervisors, chiefs, lieutenants, captains and sergeants pertaining to disputes with incorrect time being posted to prevent future errors.

·Implemented a standardized payroll review process in a 80% decrease in errors and vouchers being issued.

·Made sure all employees regular time and overtime was processed at the end of each pay period.

·Served as departmental contact person for payroll related matters. Provided responds to inbound calls addressing employees' questions and concerns about pay, bids, change of address, tax information, new name change.

·Ensured employees were placed in the right facility at the beginning of each bid.

·Maintained all records on a biweekly basis for possible future use.

·Adheres to internal and external guidelines and policies with managing sensitive employee information.

·Maintains and updates customer data in electronic management systems establishing an effective reference guide for departmental audits.

·Maintained employee confidence and protects payroll operations by keeping information confidential.

·Contributed to team effort by accomplishing related results as needed.

TAX RECORDS SPECIALIST 2/Administration assistant MIAMI DADE COUNTY Finance Department SEP 2014-JUNE 2018

·Assisted with posting payments on a weekly basis for approximately 100,000 business owners.

·Servicing restaurants and hotels according to procedures and regulations for the state of Florida.

·Canvas areas in Miami Dade County looking for new business to set up new accounts for monthly tax and fees.

·Assist in checking accounts monthly for delinquent accounts.

·Partnered with banks to freeze bank delinquent accounts.

·Utilized resourceful system to run reports for total collected monthly.

·Prepared delinquent reports.

·Advised customers of procedural changes.

·Managed office inventory, including ordering and restocking supplies to maintain sufficient work supplies.

Tax records specialist 1 Miami Dade County finance dept. 2011 – 2014

·Provided excellent customer service daily for the Convention and Tourist Department.

·Minimized resources and company loss by resolving employee or productivity issues and developed procedures and strategies to improve performance and output.

·Assisted new hires with becoming acquainted with office equipment and developed training manuals.

·Assisted with pulling documents pertaining to tax deeds for property

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·Miami Dade County Clerk of Court/Probate 2002 -2011

·Assist with pulling files for the judge for court.

·Assist with pulling documents for the judge, petitioners and defendants.

·Provided needed information to give clarity on each case.

·Entered caveats and Wills in the system.

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