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Program Manager Scrum Master

Mount Laurel, NJ
January 30, 2024

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Rami Flam 856-***-****

*** ***** ****, ***** ******, New Jersey 08054

Program manager

Effective, experienced and forward-thinking achiever. Adept at balancing resources and forging cross-disciplinary relationships to align business and technology objectives. Effective communicator, capable of translating technically complex ideas to a non-technical teams. Leads program activities from product development, working closely with stakeholders across the organization to deliver on-time and high quality software products that align with business goals. Deep SDLC knowledge in agile and water fall.

Looking for challenging position in areas of – program management, technical project management,, development, testing or production support

Areas of expertise:

Project Management – Production support - Business Analysis – Product Management – Change Management – Software Development Lifecycle – Release Management - Telecommunications - Agile Project Management – CABLE – over the top – iptv - SMART TV - Android

Technical Support – End-User Technologies- C++-Java-Web services-web logic-application server-sql-PHP-MYSQL-javascript

Fluent in English and Hebrew.

Professional Experience

Comcast Sep 2015 to current

Product manager, Scrum master

Program Manager – xm and Orion projects

Senior program manager on CXT (Mar 2017 to current)

Xfinity mobile project - coordination with Amdocs sprints development, scrum of scrums and migration preparation. From pre launch to prdocution and support phase of Xfinity Mobile project

Achieved on time delivery of XM sprints

Achieved high quality migration from legacy biller to XM Amdocs biller with accuracy of 99.3%

Orion project – Comcast Mid Market Orion offering,

Problem management – review recurring issues and develop solutions that creduced production tickets by 30% year of year.

Scrum Master for non functional features. Delivered features in sprint on time.

Defects review and improvement plan for Amdocs and Comcast applications. Achieved total reduction of 20% defects volume over time

Network Operations – monitoring of Comcast network elements (2015 to Mar 2017)

Ran daily analysis of network alerts using show commands and analysis scripts.

Identified and reported recurring issues – resulted in 10% improvement of reliability.

Incident management for critical issues – opening and running bridge, report final analysis of issues

Xmatch-genetics – Oct 2014 to 2015

Product manager, Scrum master

Product Manager/Scrum Master - xmatch-genetics

Served ad CTO for startup dealing with genetics advisory for dairy cows.

In that capacity I selected overall technology, development tools, management tools and development environment for new app based on Linux server, pc client and mobile app.

I have selected and successfully implemented agile management tool to collaborate small multinational team.

Developed all user stories as product manager.

Defined and managed iterations as scrum master and followed it to completion using both iteration view and kanban views.

Contributed to coding and DB management (php and mysql).

Interviewed and recruited developers and UX resources and achieved successful delivery to large tech conference.

Brought the product to successful presentation in Agri-tech - 19th International Agricultural Exhibition & Conference April 28-30, 2015 in Tel-Aviv Israel

Us-Cellular – Wooddale, IL 2014 to 2014

Tier 2 mobile operator in the US market

OSS/Ordering consultant, Us cellular

Production support for Amdocs based OMS (Ordering Management System) at Us Cellular.

Support for OMS based system as part of Amdocs Billing Solution at Us cellular. Achieved inproved stability and proactive handling of production issues.

Infosys – Woodbury, New Jersey 2012 to 2014

Major Technology and consulting company with footprint at major industries with consulting and outsourcing services, generating more than $7B in annual revenue.

Principal consultant, ECS – Cable Media & Entertainement

Performed projects within Comcast in CQA organization and telepresence project.

Taking active role in thought leadership for Tellecom, Cable Media and Entertainement domains, developing white papers, taking part in developing Flypp consulting capability for support of OTT and smart TV apps management system, VoC Social analytics, TM forum meetings, RFP reviews

Test account management project – achieved effective support of more then 10 development teams including Xfinity Mobile App, OTT, and Xfinity Connect for test account creation utilinzing 2 billers and 15 down stream systems.

Project management in ASTRO project at Comcast delivering Skype on top of TV Android based STB Implementing Picture-In-Picture technology using multiple graphic planes capability. Working closely with UX, UI and platform development and testing teams to delivery high quality product using SCRUM. Achieved successful presentation of product support on US house floor.

Setup of Flypp consulting site. Flypp is Infosys product for smrat TV and devices app management and contextual container solution for IPTV and OTT providers


Bachelor’s Degree – Math & Computer Science – Tel Aviv University


Upon request

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