Anthony Lyons

Indianapolis, IN

317-***-****

ad2767@r.postjobfree.com

Results-driven IT professional with over a decade of hands-on experience in corporate, production and Server settings. Strong analytical and problem-solving abilities combined with excellent communication skills, fostering collaboration across diverse teams. Committed to staying abreast of emerging technologies to drive continuous improvement in IT processes.

EXPERTISE

●Desktop Support Tier(II/III)/ Field Services

●Data Center experience working in Cisco Server Environments

●Network Security, Cisco IOS, Cisco ASA Firewall, Network Design, Network Troubleshooting, Network Monitoring

●Microsoft O365 SUITE ADMIN including Outlook, Word, Sharepoint, and Excel Troubleshooting

●OS Migrations/Imaging/Deployments including MDM Management (INTUNE/Autopilot and Jamf)

●Cisco, Avaya, 3CX VoIP Telephony Systems

●SCCM, PowerShell, Active Directory

●MACOS/Linux Imaging(JAMF/Carbon Copy and Troubleshooting

●Apple IOS Imaging, Deployment, and Troubleshooting

●Project and Team Management

●E-Discovery/Compliance

●Remote Management(Bomgar, Teamviewer, RDP)

●Windows 11/Defender Admin

●Data Backup/Restore/Disaster Solutions

●KB/SOP/Technical Document creation

●Inventory/Budget MGMT(ServiceNOW, WASP)

●Network Administration and File Sharing ADMIN

●Printer Installs/Troubleshooting/Maintenance .

●Azure Active Directory & Account creation

●Virtualization, VPN’s

EDUCATION

Bachelor of Science, Purdue University/IUPUI

MyComputerCareer, Indianapolis, IN

IT Systems Administration Program

CERTIFICATIONS

Apple Certified

Samsung Certified

CompTIA Security +

CompTIA (1001/1002)

Microsoft Certified Professional 2023

Linux+

EXPERIENCE

Field Service/ Desktop Support Technician Tier II/III

USA Up Star, LLC Global Disaster Relief

10/2022-12/2023

Established and Maintained Data Center so USA UP STAR including hardware installation and configuration as a one-man-team.

Network Security, Cisco IOS, Cisco ASA Firewall, Network Design, Network Troubleshooting, Network Monitoring

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

OS Migrations/Imaging/Deployments including MDM Management (INTUNE, Autopilot and Jamf)

Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Maintained and managed workload through computerized ITSM ticketing and tracking system

Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

Consciously observed the strengths and weaknesses of each team, and team member, as to identify how to best implement IT policies and tools to eliminate inefficiencies in communication and collaboration.

Administered the global network including Ubiquity WiFi/Ethernet/firewall, security/camera systems, 3CX/AWS VoIP Telephony systems

Monitored, identified and eliminated security vulnerabilities by simulating real world attacks to systems/users including mandatory training that resulted in an educated, threat conscious, and security minded workforce.

Desktop Support/Field Technician Tier II/III

01/2022 - 10/2022

Community Health Network - Beacon Hill

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

Supported Data Center monitoring and repair needs including hardware install and configuration

Network Security, Cisco IOS, Cisco ASA Firewall, Network Design, Network Troubleshooting, Network Monitoring

Project Planning and Implementation for up to 1000 new systems

OS Migrations/Imaging/Deployments including MDM Management (INTUNE, Autopilot and Jamf)

IT Documentation and Training

MacOS and Windows Imaging and Deployment Emphasis

Asset Refresh, User Data Migration, and Deployment

ServiceNow Asset Management and Incident Resolution

Active Directory and SSCM

Remote and Onsite Support(Laptop, desktop, printers, telephony)

Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

Responsible for own time management to ensure proper Incident SLA is met

Field Service/ Desktop Support Analyst Tier II/III

4/2021 - 12/2021

CNO Financial - Beacon Hill

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

Windows/Mac Remote Support

Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Maintain and manage workload through computerized ITSM ticketing and tracking system

Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

Desktop/Laptop/Mobile Device Support

OS Migrations/Imaging/Deployments including MDM Management (INTUNE, Autopilot and Jamf)

New User On-boarding

Asset Deployment/Reclaim

VPN Setup/Support

Mobile Device Specialist/ Support Technician Tier II/III

02/2020 - 03/2021

Roche Diagnostics – TEKsystems (Manufacturing)

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

Imaging, Deployment, and Troubleshooting of MAC and IOS Devices

Remote Support/Diagnostics/Troubleshooting

Maintain and manage workload through computerized ITSM ticketing and tracking system

Hardware and Software Diagnostics of Apple Devices

Responsible for maintaining max productivity while working a hybrid(WFH/On-Campus) schedule

Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

Field Services Technician Tier II/III

8/2019 - 12/2019

Ascension Health - Apex Systems

Troubleshoot and resolve Tier 2 and 3 escalated technical issues

Supported Data Center monitoring and repair needs including hardware install and configuration

Network Security, Cisco IOS, Cisco ASA Firewall, Network Design, Network Troubleshooting, Network Monitoring

OS Migrations/Imaging/Deployments including MDM Management (INTUNE, Autopilot and Jamf)

Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

Win7/10 Migration

Maintain and manage workload through computerized ITSM ticketing and tracking system

Support, troubleshoot and train end users on Microsoft Office applications, including Office 365 email and Outlook

G Suite Migration Team Lead (4000 Users)

Installing Systems(MAC/WINDOWS) at Client Sites

Aligning and leveling machines

Lead Technical Consultant(Promoted after 4 months) Tier II/III

05/2017 – 08/2-19

Asurion

Established #1 Repair and Customer Satisfaction location in the Country after 4 months

IOS/Android repair/ Customer Service

Responsible for Asset Management(500+)

Technician Scheduling Always ensuring proper workforce while in consideration of common sense flexibility to ensure high moral and motivation.

Maintain and manage workload through computerized ITSM ticketing and tracking system

Apple/Samsung Certified

Update knowledge and skills to keep up with rapid advancements in computer technology

Analyze problems to develop solutions involving computer hardware and software

Established strong bonds of teamwork among fellow employees as well as the greater bond between the Service department and Sprint Retail department to work towards greater customer satisfaction and an overall positive work environment.

Repair Technician

03/2014 - 05/2017

UBREAKIFIX

Lead Hardware and Software Technician

Mobile Device troubleshooting and repair(IOS/Android)

Custom Desktop Builds

MAC/WINDOWS Installation and troubleshooting

Use SCCM, PowerShell, Active Directory and other diagnostic and remediation utilities to identify, diagnose and correct issues

Maintain and manage workload through computerized ITSM ticketing and tracking system

Troubleshoot hardware, software and networking issues on laptops, PCs, thin clients and mobile devices

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