Alice M. Woods

ad275v@r.postjobfree.com

ad275v@r.postjobfree.com

Cell 678-***-****

Qualifications Summary

A highly motivated, hard-working Certified Medical Assistant Professional with three Consecutive Degrees in Business Management, Business Administration, & Health Information Technology also, a Human Resources Management Certification along offering more than 10 years’ experience in high-demand environments is seeking to make a viable contribution to the organizational goals and objectives. I am always eager to learn new challenges. I bring excellence in customer service skills and initiative capabilities, extraordinary administrative skills, along with details oriented, focus-driven with disciplinary. I’m an independent that provides administrative support to the office by preparing correspondence, data analysis and compiling reports, arranging travel, cost and travel, updates to the management activities calendar, timekeeping, equipment inventory, providing guidance and advice in various administrative FR’s and FS’s, and greeting the public.

Core Strengths

•Enter New Hires Data

•Badging

•Direct and Document FS’s /FR’s

•Admin Tech Support/Timekeeper

•Travel/ Reservation Authorizations

•Appointment Cards Order

•Quality Assurance Control

•Separation Certificates

•Planning Travel Cost

•New Hire Observations

•E2 Travel Requests /Authorizations

•Reassign Cases

•Recruiter

•Re-interview Reports

•Wage Requests

•Provide Liaison Support to Supervisor

•Panda Report: Data Quality/Crime Incidnet Reports

•Venipuncture/Phlebotomy

•Response rates by Team /Survey

•Updates to Management Activity Calendar

•CD81 Overtime/ Annual Leave

•Admin Support

•Admin Updates

•Posting New Hire Bulletins by County

•Fill Vacancy Request forms

•Data Collections/Dissemination

•Overtime Requests

•Processing Travel Documents

•Private School Survey Mail Out

•Data Entry

•Separation Actions/Letters

•Employment Verifications

•Wage Requests

•Complete Dept. of Labor Documents

•Leave Audits

•ICD-9 Coding system

•Microsoft Office

•Reimbursements

•Collections

•Problem Solving

•Customer Service

●Letter Merge Process

•Employment Verifications

•Pre-Certifications

•Obtain Referrals

•Trouble Shooting

•Fast Data

Computer Software Used

Microsoft Office Suite, Outlook Office 365, Online Documents Management, SAP, Desktop Publishing, Access Database, ROSCO, VDI, Med Host, PC, Mega View, Mega West, Nextgen, Visionary, IDX Rad, VDF, McKesson-Horizon,

Highlights of Professional Experience

Conduent, LLC Hapeville, Georgia

Global Payroll Solutions Short Term Assignment/Temporary position

September 08, 2022

Payroll Specialist Analysis IV

●Short Term Disability Payroll

●Completion of EDD Forms

●Workers Compensation Claims

●Count & Verify payroll checks have correctly printed, name, address, & amounts

●Verify checks mailed to proper Supervisors per state

●Deliver Bank check deposits

●Wage Requests

●Employment Verifications

●Scanning, Faxing document to other Global Payroll departments, Via Delta Sedgwick, Hyatt Watts

U.S. Census Bureau Atlanta, Georgia

Administrative Support Technician/ Payroll/Timekeeper/Survey Clerk/Recruiter January 2016

●Support over 350 Field Supervisors & Field Representatives

●Timekeeper

●Payroll

●Time Adjustment

●Wage Verification

●Leave Audits

●Process Separation Certificates

●Employment Verifications

●New Hire Data Collection

●Direct Deposit Forms

●GSA Travel & Reservations

●Setup Training Conference Class

●Survey Mailout

●Address Change forms

●FMLA Forms

●(PTCS) Property & Tort Claims System

●Provide support to the HR Payroll Dept. in the capacity as one of four timekeepers

●Terminations, BC-27, CD-127, CD-525

●Assist w/Pay Rate Increase

•FR FSA Providing guidance and support to Field Staff Supervisors and Representatives

•Perform telephone interviews for a wide variety of surveys conducted

•Receive extensive training on the assigned surveys, interviewing techniques, and computer terminal operations techniques.

•Telephone respondents and explain the purpose of the survey or census in order to gain cooperation.

•Liaison Between RSM & FS/FR

•Knowledge of processing payroll

•Process Travel Vouchers

•Assure accurate and completed answers to all questions in so far as possible.

•Obtain and record the data on a questionnaire or computer.

•Conduct "cold contact" interviews.

•Be required to conduct telephone research activities to obtain status of address, location of sample person, occupant information, and identification of respondent telephone numbers.

•Review information for completeness, edits, or otherwise assist in clerical processing data entry.

•Make Outbound cold calls

•Prepare Hotel Stay Vouchers

•Recruiting New Hires

•Performing day-to-day administrative functions including: tracking correspondence,

•Preparing reports, and reviewing written materials for grammatical accuracy

•Collecting, analyzing, and reviewing information for special projects.

•Prepare New Hire Training Class Packages

•Print, Scan, Emailed Daily Receipt Reports to Survey Supervisors

•Recruiting Field Reps. /Field Supervisors via County Surveys

•Contact to Field Reps. to complete Online Training Modules

•Process department invoices for payment

•Reschedule Training & Travel Arrangements

•Apply Accurate Rates to Hotel Stay

•Contact SATO Travel to confirm Flight Arrangements

•Update Training Rosters for SIPP Survey

•Fed Ex Outgoing Materials

•Research & Address Respondent Concerns

•Relay progressive concerns to Survey Supervisors

•Prepare instructions to New Hire Candidates Focusing on Detailed Travel plans & Hotel Stay

•Daily Process Survey Letters

•Disassemble Expired Segmented Folders

•Review ROSCO Data to Generate Respondent Letters Requests

•Comparison & Corrections between DAPPS & Database Updates

• Follow-up Calls to Confirmation Itinerary

•Perform address searches via Geo EarthLink

•Set up New Rosters via county

•Perform New Hire Candidate Resume searches via NC Works

•Daily Directory Phone Count Missed/ Received/Placed

Dept. Of Community Affairs DeKalb County

Asst. Default Specialist October 2016

●Obtained arrangements to collect Mortgage Payments

●Answered/ Returned calls to Borrowers

●Set up payment up to 180 days out/6 months

●Documents/ Maintain Database Updates

●Correct Address & Phones Records

●Verified payments changes

Dover Staffing/ Clayton County DFCS Jonesboro, Georgia

Triage Team / Economic Support Specialist 08/2013 – 05/2015

•Telecommunication/ Work from home /Virtual Office Call Center Environment

•Research Document Imaging

•Using Outlook Office 365 Email Daily communication

•Using spreadsheets and MapQuest to direct clients to proper destinations

•Liaison between client and supervisor

•Prepare weekly reports

•Assist with Customer Concerns

•Data Collection to Facilitator

•Update Benefit Customer Information

•Answer incoming calls and electronic files

•Retrieve document to facilitate case benefits expedite

Southside Medical Center Atlanta, Georgia

Front Office 02/2005 – 11/2007

•Charge Entry/ Payment Postings/ Closing Encounters

•Patient Registration/ Check In/ Out

•Edit, Sort, and Distribute mail

•Filing/ Pulling Charts/ Call in Prescriptions

•Scheduling Diagnostic Imaging/ C-Sections/ MRI /CAT Scans

•Obtain Referrals/ Verify Insurance Coverage

Athena Rehabilitation Center Morrow, Georgia

Unit Clerk/Receptionist 05/2004 – 03/2005

•Ordering Supplies for the Nurse’s station

•Document patient chart assessments/Filed MAR’s

•Ordered nurses supplies and other inventory

•Prepared new patient charts/ Pulled charts prior to Physician arrival

•Updated new patient roaster/ Maintained daily logging/out log

•Coordinated EMS Transportation patients travel to appointments

•Patient Escort to hospital procedures and Physician appointments

Emory Clinic Decatur, Georgia

Pre-Certification Coordinator 08/2000 - 05/2003

•Focusing on computerized medical records

•Faxed Medical records reports to the Insurance companies

•Retro and facilitate payment of Claims and Denials

•Collections on client accounts up to 180 days old

•Prepared document outlining expenses

•Report transmittals to various insurance agencies

•Itemized medical bills with clients to obtain settlement

Educational / Professional Development

Atlanta Technical College, Atlanta, Georgia

Business Management Associate Degree December 2013

Human Resources Management Specialist December 2013

Business Administration Associate Degree May 2012

Health Information Technology Associate Degree May 2011

References Available

Eddie Hines Regional Office Supervisor 404-***-**** or 404-***-****

David Sinnott Regional Office Supervisor 404-***-****

Marva Goff. Regional Office Supervisor 470-***-****

Contact this candidate