ad275p@r.postjobfree.com 803-***-**** Aiken, SC *9803

PROFESSIONAL SUMMARY

Meticulous supervision skills with strong background in guest service environments. Adaptable, energetic and customer-oriented individual with exceptional listening skills. Devoted to delivering quality service and exceeding expectations.

WORK HISTORY

Rural Carrier Associate. Aiken, SC

USPS 12/2022 - 05/2023

Front Desk Manager. North Augusta, SC

Holiday Inn Express Hotel 05/2023 - Current

Head of Sales Department. North Augusta, SC

Holiday Inn Express Hotel 12/2021 - 12/2022

SKILLS

EDUCATION

Aiken Technical College

Graniteville, SC

Associate Of General Studies

Aiken High School

Aiken, SC

09/2003

GED

CERTIFICATIONS

Maintained records on customers with mail forwarding and change of address requests.

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Sorted mail according to order of address appearance for easy access in field.

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Delivered mail and packages to customers on prescribed route while processing check submissions, money orders, and stamp purchases in field.

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Signed and received mail with signature requirements upon delivery and loading.

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Trained new staff on correct procedures, compliance requirements, and performance strategies.

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Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

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Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.

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Built relationships with customers and community to establish long-term business growth.

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Achieved sales goals and service targets by cultivating and securing new customer relationships.

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Resolved problems with high-profile customers to maintain relationships and increase return customer base.

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● Automated Telephone Systems

Meeting Coordination and

Support

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● Guest Service Oversight

● Sales Expertise

● Revenue Enhancement

● Cash Handling

● Guest Safety

● System Updates

● Business Development

● Customer Service Management

● Data Analysis and Modeling

● First Aid/CPR Certified

● Proficient in Microsoft Word

● Data analytics

Tarah Alexander

Front Desk Manager. Augusta, GA

Holiday Inn Express Hotel 01/2020 - 12/2021

Census Field Supervisor. Aiken, SC

Census Bureau 01/2019 - 06/2019

Collaborated with upper management to implement continuous improvements and exceed team goals.

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Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

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Trained new staff on correct procedures, compliance requirements, and performance strategies.

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Controlled cash and credit card payment transactions at front desk to successfully reduce errors.

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Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.

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Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

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Resolved issues through active listening and open-ended questioning, escalating major problems to manager.

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Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.

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Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.

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Delegated tasks to administrative support staff to organize and improve office efficiency.

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