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Assistant Manager Customer Service

Charlotte, NC, 28202
January 30, 2024

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Mary Susan Snyder Accornero

**** ******** *****

Monroe, North Carolina 28110

704-***-**** /

Professional Summary:

A valuable combination of experience and skills to strengthen individuals and organizations With skills in the following:

● Event Planning

Leadership and Team Building



Organization and facilitating organization for others

Relationship building

Conflict Resolution

Education: Praxis Certified for School Administration and Middle Grade Social Studies Wingate University, School of Education, Wingate, NC

(2011 Graduate) Add-on certificate in School Administration Regent University, Robertson School of Government, Virginia Beach, VA

(2006 Graduate), Master of Arts in Government

(2007-2009) Additional Education coursework for teaching licensure was completed through UNC, ECU, and WCU.

Wingate University, Wingate, NC

(1995 Graduate) Bachelor's Degree in Communications/P.R. emphasis Pfeiffer University, Charlotte, NC, 19961998, -

Master's in Organizational Management course work (18 Credit hours) Retail Experience:

Manager on Duty/Key Holder, Belk’s Inc. South Park, Seasonal Responsible store events including Charity Day, Snowfest and Lego release party, customer service, driving sales, credit applications, e-mail captures, Associate supervision and assistance, opening and closing. Additional Retail Experience:

White House / Black Market, Blakeney – Assistant Manager Avenue – Arboretum and Norfolk, VA – Assistant Manager Elizabeth – South Park – Assistant Manager

Public Sector Experience:

Director of Public Relations, American Red Cross, Union County Chapter (2001 – 2003) Developed all media relations and public relations protocols including 9/11 disaster response information; managed volunteer appreciation events, special projects. Special Assistant/ Volunteer Coordinator, Vinroot for Governor (2000 and 2003-04) Managed the Candidate’s personal schedule and all donor communication; provided donor prospect research; worked as part of events planning team; responsible for direct mail, phone banks, printed material distribution and all volunteer campaign support. Business Experience:

Senior Reimbursement Counselor, Lash Group, Charlotte NC (June 2016 to February 2017) Had responsibility for the full range of reimbursement functions working with four area business managers, to efficiently coordinate the needs of patients, healthcare providers, pharmacists, insurers and our client Genzyme and assure that Aubagio was available to all those who met the program criteria. The covered Ohio service area included Cleveland Clinic. Reimbursement Counselor, Lash Group, Charlotte NC (August 2015 to June 2016) Conducted payer research and patient case management related to program guidelines for Glaxo Smith Klein’s Commitment to Access program for oral chemo medications. Verified insurance coverage related to patient-specific benefits and assess need for prior authorization, education and tracking support. Identified, coordinated and tracked referrals for product distribution to patients. Determined other potential forms of assistance for the insured, uninsured and underinsured as necessary. Communicated information to the physician office site coordinator and patient. Instructional Experience:

International ELS Tutoring – 51Talk, Beijing, China Tutor and Substitute for charter schools

Administrative Intern – Union County’s Central Academy for Technology and Arts AP Government and Politics, Civics and World History Teacher – Gray Stone Day School Social Studies Teacher -- Union County Public Schools, (2006-June 2013) Monroe Middle School Department Co Chair for Social Studies department; selected for state pilot program in social studies to test and evaluate concept-based curriculum and prepare to train other teachers in its use if adopted state-wide; selected for UCPS Team 21Technology program, SIOP (Sheltered Instructional Opportunity Protocol) training, crucial confrontations training, OLWEUS bullying prevention training, 1:1 Laptop Training, BETA Club Sponsor, PAC Representative, PBIS

(Positive Behavior Intervention Strategies) Committee Chair, Washington DC Trip Coordinator. Adjunct, Wingate University, (2007-2009) – School of Communications Studies: Instructor in Public Speaking 101 and in Interpersonal Communications References on Request

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